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Subject: What Happens Now? The New CX Norm in a Post-COVID World
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What Happens Now=3F The New CX Norm in a Post-COVID World=0Ahttp://track.ed=
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, Data-Driven Customer Experiences=C2=A0=0A Delivering great experiences ha=
s never been more important than in a post-COVID world. But how those exper=
iences are delivered and what matters to customers has changed. Companies n=
eed to understand three changes to customer expectations in light of COVID =
and adjust their approach to CX so that they can continue delivering strong=
, data-driven experiences.=0A=0A In =E2=80=9CWhat Happens Now=3F The New CX=
 Norm in a Post-COVID World,=E2=80=9D customer experience futurist Blake Mo=
rgan shares the three ways that companies can adjust to new CX expectations=
:=0A=0AVirtual services=0APersonalization=0AHome-based experiences=0A=0A=C2=
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der=3D"0" cellpadding=3D"10" cellspacing=3D"0" role=3D"presentation" style=
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font-size:14px;mso-line-height-alt:21px"><span style=3D"font-size:14px;"><s=
trong>Deliver Strong, Data-Driven Customer Experiences</strong>=C2=A0</span=
><br><span style=3D"font-size:14px;">Delivering great experiences has never=
 been more important than in a post-COVID world. But how those experiences =
are delivered and what matters to customers has changed. Companies need to =
understand three changes to customer expectations in light of COVID and adj=
ust their approach to CX so that they can continue delivering strong, data-=
driven experiences.</span><br><br><span style=3D"font-size:14px;">In =E2=80=
=9CWhat Happens Now=3F The New CX Norm in a Post-COVID World,=E2=80=9D cust=
omer experience futurist Blake Morgan shares the three ways that companies =
can adjust to new CX expectations:</span></p>=0A<ul style=3D"line-height:1.=
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an></li>=0A<li><span style=3D"font-size:14px;">Home-based experiences</span=
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