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What Happens Now=3F The New CX Norm in a Post-COVID World=0Ahttp://track.ed=
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r Strong, Data-Driven Customer Experiences=C2=A0=0A Delivering great experi=
ences has never been more important than in a post-COVID world. But how tho=
se experiences are delivered and what matters to customers has changed. Com=
panies need to understand three changes to customer expectations in light o=
f COVID and adjust their approach to CX so that they can continue deliverin=
g strong, data-driven experiences.=0A=0A In =E2=80=9CWhat Happens Now=3F Th=
e New CX Norm in a Post-COVID World,=E2=80=9D customer experience futurist =
Blake Morgan shares the three ways that companies can adjust to new CX expe=
ctations:=0A=0AVirtual services=0APersonalization=0AHome-based experiences=
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>=C2=A0</span><br><span style=3D"font-size:14px;">Delivering great experien=
ces has never been more important than in a post-COVID world. But how those=
 experiences are delivered and what matters to customers has changed. Compa=
nies need to understand three changes to customer expectations in light of =
COVID and adjust their approach to CX so that they can continue delivering =
strong, data-driven experiences.</span><br><br><span style=3D"font-size:14p=
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