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편집 파일: 1652075736.M733828P1516.server.saraya-global.com,S=40767,W=41802:2,

Envelope-to: fadzil.amran@saraya.com.my
Delivery-date: Mon, 09 May 2022 13:55:36 +0800
Message-ID: <6278aca9214ebb730b01e18b@mailersend.net>
Date: Mon, 09 May 2022 05:54:50 +0000
Subject: Structure High Performance SLA Contracts at Saraya
From: Jacelyn Solis <jacelynsolis@servicelevelprogram.com>
Reply-To: jacelynsolis@servicelevelprogram.com
To: Fadzil Amran <fadzil.amran@saraya.com.my>
MIME-Version: 1.0
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Feedback-ID: 6278aca9214ebb730b01e18b:6243ac098735394707023451:k68zxl27ox94j905:MailerSend

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<http://servicelevelprogram.com/>

*Service Level Agreements: Pla=
nning, Negotiating & Managing High Quality=20
Performance Contracts*(Unsubs=
cribe <http://ec2-54-189-84-127.us-west-2.compute.amazonaws.com/x/u?u=3Dcc1=
4e725-b141-42c9-b6d5-7a5bbe47bed3>
)

=20

Dear Fadzil,

=20
=

In the face of fast-changing service requirements, it is imperative for =

organizations to continuously *revise, update and expand metrics in thei=
r=20
Service Level Agreements (SLAs)*. This will accurately reflect current=
=20
service needs and put checks in place to monitor and ensure that servic=
es=20
are implemented in accordance with their agreements.

=20

To h=
elp you structure a robust and effective SLA and manage the performance=20
=
of your contracts, I would like to invite our final invitation to you and =

your colleagues to the Service Level Agreements: Planning, Negotiating &=
=20
Managing High Quality Performance Contracts <http://servicelevelprogram=
.com>=20
executive program to be held from* 22 =E2=80=93 23 June 2022*, vir=
tually (via Zoom).

*What You Can Expect*

=20

Designed for *non=
-legal professionals* who deal with the management of=20
SLAs, this two-day=
 intensive and interactive online executive program will=20
show you how to=
 *structure effective SLAs as well as review existing SLAs*=20
for in-house=
, outsourced or mixed business services, and ensure delivery of=20
high qua=
lity service standards for your company.

=20

Led by Beverley Honig,=
 author of *best-selling book =E2=80=9CMaking Contracts Work*=E2=80=9D=20
a=
nd winner of Business Leadership awards, you can rest assured of these=20
m=
ain takeaways:

-=20
  =20
   Formulate a detailed SLA blueprint and=
 attain the *best contract=20
   performance standards*
   -=20
  =20
   =
Define the *scope of services* to be provided
   -=20
  =20
   Effectivel=
y measure *service performance* against Key Performance=20
   Indicators (K=
PIs) and Performance Metrics (PMs)
   -=20
  =20
   Safeguard against pot=
ential *legal risks* with the effective use of=20
   legal clauses, such as=
 limitation of liability and indemnification clauses
   -=20
  =20
   Han=
dle potential *disputes or contract breaches* using appropriate=20
   resol=
ution strategies and jurisdiction clauses, and thereby minimize your=20
   =
organization=E2=80=99s losses against inadequate service delivery.
   - M=
aster disengagement strategies and *termination of SLAs* to avoid any=20
  =
 legal consequences and compensation.=20

Packed with real-life case stud=
ies drawn from actual legal cases and=20
interactive discussion sessions, y=
ou will leave this program with an=20
in-depth knowledge of the key legal i=
ssues surrounding SLAs, confidently=20
plan and manage them to meet your bu=
siness objectives cheaply, and=20
ultimately avoid having to consistently s=
pend resources on legal advice.

*Program Booklet <http://brochure.serv=
icelevelprogram.com> | Program=20
Outline <http://agenda.servicelevelprogra=
m.com> | Register=20
<http://registration.servicelevelprogram.com>*

*Y=
our Faculty Leader*

=20

This program will be led by Ms. Beverley Ho=
nig, an award winning=20
best-selling author of the book =E2=80=9CMaking Co=
ntracts Work=E2=80=9D. She is also the=20
*award-winner* of 100 women of in=
fluence awards by AFR and a *Distinguished=20
Lecturer* at University of Me=
lbourne and Queensland University of=20
Technology Business School.

*Registration Details*

=20

If you are keen, please register b=
y *30 May 2022* before early bird ends.=20
You will be entitled to a group =
discount of 10% with 2nd participant and if=20
you register for 3 colleague=
s, you will receive a complimentary pass for=20
your 4th colleague.

I look forward to welcoming you to this exciting program!

=20
=

If you have any questions, you can contact me at +65 6899 5030 (SG), or =

reply to this email.

=20

*Program Booklet <http://brochure.servi=
celevelprogram.com> | Program=20
Outline <http://agenda.servicelevelprogram=
.com> | Register=20
<http://registration.servicelevelprogram.com>*

=
Thanks,
Jacelyn Solis
Program Director

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=09<tr>
=09=09=09=09=09=09=09=09=09=09=09=09<td width=3D"100%" style=3D"f=
ont-weight:400;text-align:left;vertical-align:top;padding-top:0px;padding-b=
ottom:0px;border-top:0px;border-right:0px;border-bottom:0px;border-left:0px=
">
=09=09=09=09=09=09=09=09=09=09=09=09=09<table width=3D"100%" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"word=
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09<tbody><tr>=

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09<div style=3D"font-family:sans-serif">
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-size:14p=
x;color:#000000;line-height:1.5;font-family:Arial,Helvetica Neue,Helvetica,=
sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p sty=
le=3D"margin:0;font-size:17px;text-align:justify"><span style=3D"font-size:=
17px">Dear Fadzil,</span></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09<p style=3D"margin:0;font-size:17px;text-align:justify">=C2=
=A0</p>
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/tr>
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=09=09=09=09=09=09=09=09=09=09=09</tr>=

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ble>
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=09=09=09=09</tbody>
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n=3D"center" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0=
" role=3D"presentation">
=09=09=09=09=09=09<tbody>
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=09<tr>
=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09<table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"p=
resentation" style=3D"color:#000000;width:600px" width=3D"600">
=09=09=09=
=09=09=09=09=09=09=09<tbody>
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=09=
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0;text-align:left;vertical-align:top;padding-top:0px;padding-bottom:0px;bor=
der-top:0px;border-right:0px;border-bottom:0px;border-left:0px">
=09=09=
=09=09=09=09=09=09=09=09=09=09=09<table width=3D"100%" border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"word-break:brea=
k-word">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09<tbody><tr>
=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09<div style=3D"font-family:Arial,sans-serif">
=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-size:14px;c=
olor:#000000;line-height:1.5;font-family:Arial,'Helvetica Neue',Helvetica,s=
ans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p styl=
e=3D"margin:0;font-size:17px;text-align:justify"><span style=3D"font-size:1=
7px">In the face of fast-changing service requirements, it is imperative fo=
r organizations to continuously <strong>revise, update and expand metrics i=
n their Service Level Agreements (SLAs)</strong>. This will accurately refl=
ect current service needs and put checks in place to monitor and ensure tha=
t services are implemented in accordance with their agreements.</span></p>=

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin=
:0;font-size:17px;text-align:justify">=C2=A0</p>
=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size:17px;text-alig=
n:justify"><span style=3D"font-size:17px">To help you structure a robust an=
d effective SLA and manage the performance of your contracts, I would like =
to invite our final invitation to you and your colleagues to the <a href=3D=
"https://o65qngkdzmdlwr12.click.mailersend.net/te/dc/96416278-49e7-4849-a84=
1-cce25e2976b9" style=3D"text-decoration:underline;color:#0068a5" rel=3D"no=
opener" target=3D"_blank">Service Level Agreements: Planning, Negotiating &=
amp; Managing High Quality Performance Contracts</a> executive program to b=
e held from<strong> 22 =E2=80=93 23 June 2022</strong>, virtually (via Zoom=
).</span><br><br></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>
=09=09=09=
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=09=09=09=09=09=09=09=09=09=09=09=09=09</tbody></table>=

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09<div style=3D"font-family:Arial,sans-serif">=

=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-si=
ze:14px;font-family:Arial,'Helvetica Neue',Helvetica,sans-serif;text-align:=
justify;color:#000000;line-height:1.5">
=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09<p style=3D"margin:0;font-size:17px;text-align:justify=
"><span style=3D"font-size:20px;color:#007b5a"><strong>What You Can Expect<=
/strong></span></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09<p style=3D"margin:0;font-size:17px;text-align:justify">=C2=A0</p>
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;fon=
t-size:17px">Designed for <strong>non-legal professionals</strong> who deal=
 with the management of SLAs, this two-day intensive and interactive online=
 executive program will show you how to <strong>structure effective SLAs as=
 well as review existing SLAs</strong> for in-house, outsourced or mixed bu=
siness services, and ensure delivery of high quality service standards for =
your company.</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<=
p style=3D"margin:0;font-size:17px;text-align:justify">=C2=A0</p>
=09=09=
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=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09</td>
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tbody>
=09=09=09=09=09</table>
=09=09=09=09=09<table align=3D"center" w=
idth=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pres=
entation">
=09=09=09=09=09=09<tbody>
=09=09=09=09=09=09=09<tr>
=09=09=
=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09<table align=3D"center"=
 border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" sty=
le=3D"color:#000000;width:600px" width=3D"600">
=09=09=09=09=09=09=09=09=
=09=09<tbody>
=09=09=09=09=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=
=09=09=09=09=09=09<td width=3D"100%" style=3D"font-weight:400;text-align:le=
ft;vertical-align:top;padding-top:0px;padding-bottom:0px;border-top:0px;bor=
der-right:0px;border-bottom:0px;border-left:0px">
=09=09=09=09=09=09=09=
=09=09=09=09=09=09<table width=3D"100%" border=3D"0" cellpadding=3D"0" cell=
spacing=3D"0" role=3D"presentation" style=3D"word-break:break-word">
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<tbody><tr>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09<div style=3D"font-family:sans-serif">
=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09<div style=3D"font-size:14px;font-family:Arial,Helv=
etica Neue,Helvetica,sans-serif;color:#000000;line-height:1.5">
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size=
:17px;text-align:justify"><span style=3D"font-size:17px">Led by Beverley Ho=
nig, author of <strong>best-selling book =E2=80=9CMaking Contracts Work</st=
rong>=E2=80=9D and winner of Business Leadership awards, you can rest assur=
ed of these main takeaways:</span></p>
=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09<ul style=3D"line-height:1.5;font-size:17px">
=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<li style=3D"text-align:=
justify">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p =
style=3D"margin:0">Formulate a detailed SLA blueprint and attain the <stron=
g>best contract performance standards</strong></p>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09</li>
=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09<li style=3D"text-align:justify">
=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0">Defin=
e the <strong>scope of services</strong> to be provided</p>
=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</li>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09<li style=3D"text-align:justify">
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin=
:0">Effectively measure <strong>service performance</strong> against Key Pe=
rformance Indicators (KPIs) and Performance Metrics (PMs)</p>
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</li>
=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<li style=3D"text-align:justify">
=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"mar=
gin:0">Safeguard against potential <strong>legal risks</strong> with the ef=
fective use of legal clauses, such as limitation of liability and indemnifi=
cation clauses</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09</li>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<li sty=
le=3D"text-align:justify">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09<p style=3D"margin:0">Handle potential <strong>disputes or c=
ontract breaches</strong> using appropriate resolution strategies and juris=
diction clauses, and thereby minimize your organization=E2=80=99s losses ag=
ainst inadequate service delivery.</p>
=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09</li>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09<li style=3D"text-align:justify">Master disengagement strate=
gies and <strong>termination of SLAs</strong> to avoid any legal consequenc=
es and compensation.</li>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09</ul>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p s=
tyle=3D"margin:0;text-align:justify"><span style=3D"font-size:17px">Packed =
with real-life case studies drawn from actual legal cases and interactive d=
iscussion sessions, you will leave this program with an in-depth knowledge =
of the key legal issues surrounding SLAs, confidently plan and manage them =
to meet your business objectives cheaply, and ultimately avoid having to co=
nsistently spend resources on legal advice.<br><br></span></p>
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>
=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09</td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=
=09=09=09=09=09=09=09=09=09</tbody></table>
=09=09=09=09=09=09=09=09=09=
=09=09=09=09<table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" role=3D"presentation" style=3D"word-break:break-word">
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09<tbody><tr>
=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<d=
iv style=3D"font-family:sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09<div style=3D"font-size:14px;color:#000000;line-height:1.5;f=
ont-family:Arial,Helvetica Neue,Helvetica,sans-serif">
=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;text-align:justify=
;font-size:14px"><span style=3D"font-size:17px"><strong><a href=3D"https://=
o65qngkdzmdlwr12.click.mailersend.net/te/dc/96416278-49fe-4d57-931b-3acb1f7=
a0844" style=3D"text-decoration:underline;color:#0068a5" rel=3D"noopener" t=
arget=3D"_blank">Program Booklet</a> | <a href=3D"https://o65qngkdzmdlwr12.=
click.mailersend.net/te/dc/96416278-4a14-4ce7-a685-da602caec22c" style=3D"t=
ext-decoration:underline;color:#0068a5" rel=3D"noopener" target=3D"_blank">=
Program Outline</a> | <a href=3D"https://o65qngkdzmdlwr12.click.mailersend.=
net/te/dc/96416278-4a29-4923-9aec-a93642f97230" style=3D"text-decoration:un=
derline;color:#0068a5" rel=3D"noopener" target=3D"_blank">Register</a></str=
ong><br><br></span></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>
=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09</td>
=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09</tbody></tab=
le>
=09=09=09=09=09=09=09=09=09=09=09=09=09<table width=3D"100%" border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"w=
ord-break:break-word">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09<tbody><=
tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-family:sans-serif">
=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-size:=
14px;color:#000000;line-height:1.5;font-family:Arial,Helvetica Neue,Helveti=
ca,sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p =
style=3D"margin:0;text-align:justify;font-size:17px"><span style=3D"font-si=
ze:20px;color:#007b5a"><strong>Your FacultyLeader</strong></span></p>
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;tex=
t-align:justify;font-size:17px">=C2=A0</p>
=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size:17px;text-align:just=
ify">This program will be led by Ms. Beverley Honig, an award winning best-=
selling author of the book =E2=80=9CMaking Contracts Work=E2=80=9D. She is =
also the <strong>award-winner</strong> of 100 women of influence awards by =
AFR and a <strong>Distinguished Lecturer</strong> at University of Melbourn=
e and Queensland University of Technology Business School.</p>
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;text-alig=
n:justify;font-size:17px">=C2=A0</p>
=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</d=
iv>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</td>
=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09<=
/tbody></table>
=09=09=09=09=09=09=09=09=09=09=09=09</td>
=09=09=09=09=
=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09</tbody>
=09=
=09=09=09=09=09=09=09=09</table>
=09=09=09=09=09=09=09=09</td>
=09=09=
=09=09=09=09=09</tr>
=09=09=09=09=09=09</tbody>
=09=09=09=09=09</table>=

=09=09=09=09=09<table align=3D"center" width=3D"100%" border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" role=3D"presentation">
=09=09=09=09=09=09<=
tbody>
=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=09=09<td>
=09=09=
=09=09=09=09=09=09=09<table align=3D"center" border=3D"0" cellpadding=3D"0"=
 cellspacing=3D"0" role=3D"presentation" style=3D"color:#000000;width:600px=
" width=3D"600">
=09=09=09=09=09=09=09=09=09=09<tbody>
=09=09=09=09=09=
=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=09=09=09=09=09=09<td width=3D"1=
00%" style=3D"font-weight:400;text-align:left;vertical-align:top;padding-to=
p:0px;padding-bottom:0px;border-top:0px;border-right:0px;border-bottom:0px;=
border-left:0px">
=09=09=09=09=09=09=09=09=09=09=09=09=09<table width=3D"=
100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation=
" style=3D"word-break:break-word">
=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09<tbody><tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-family:sans=
-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D=
"font-size:14px;color:#000000;line-height:1.5;font-family:Arial,Helvetica N=
eue,Helvetica,sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09<p style=3D"margin:0;text-align:justify;font-size:17px"><span styl=
e=3D"font-size:20px;color:#007b5a"><strong>Registration Details</strong></s=
pan></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=
=3D"margin:0;text-align:justify;font-size:17px">=C2=A0</p>
=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size:17=
px;text-align:justify"><span style=3D"font-size:17px">If you are keen, plea=
se register by <strong>30 May 2022</strong> before early bird ends. You wil=
l be entitled to a group discount of 10% with 2nd participant and if you re=
gister for 3 colleagues, you will receive a complimentary pass for your 4th=
 colleague.</span></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09<p style=3D"margin:0;font-size:17px;text-align:justify">=C2=A0</p>
=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;=
font-size:17px;text-align:justify"><span style=3D"font-size:17px">I look fo=
rward to welcoming you to this exciting program!</span></p>
=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size:17=
px;text-align:justify">=C2=A0</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09<p style=3D"margin:0;font-size:17px;text-align:justify"><spa=
n style=3D"font-size:17px">If you have any questions, you can contact me at=
 +65 6899 5030 (SG), or reply to this email.</span></p>
=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;text-align:just=
ify;font-size:17px">=C2=A0</p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>
=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</td>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09</tbody=
></table>
=09=09=09=09=09=09=09=09=09=09=09=09</td>
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=09=09=09=09=09=09=09=09=09=09</tbody>
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=09=09=09=09=09=09</table>
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=09=09=09</tr>
=09=09=09=09=09=09</tbody>
=09=09=09=09=09</table>
=09=
=09=09=09=09<table align=3D"center" width=3D"100%" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" role=3D"presentation">
=09=09=09=09=09=09<tbody>=

=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=09=09<td>
=09=09=09=09=
=09=09=09=09=09<table align=3D"center" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" role=3D"presentation" style=3D"color:#000000;width:600px" widt=
h=3D"600">
=09=09=09=09=09=09=09=09=09=09<tbody>
=09=09=09=09=09=09=09=
=09=09=09=09<tr>
=09=09=09=09=09=09=09=09=09=09=09=09<td width=3D"100%" s=
tyle=3D"font-weight:400;text-align:left;vertical-align:top;padding-top:0px;=
padding-bottom:0px;border-top:0px;border-right:0px;border-bottom:0px;border=
-left:0px">
=09=09=09=09=09=09=09=09=09=09=09=09=09<table width=3D"100%" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" styl=
e=3D"word-break:break-word">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09<t=
body><tr>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<td>
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-family:sans-serif=
">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-=
size:14px;color:#000000;line-height:1.5;font-family:Arial,Helvetica Neue,He=
lvetica,sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09<p style=3D"margin:0;text-align:justify;font-size:14px"><span style=3D"f=
ont-size:17px"><strong><a href=3D"https://o65qngkdzmdlwr12.click.mailersend=
.net/te/dc/96416278-49fe-4d57-931b-3acb1f7a0844" style=3D"text-decoration:u=
nderline;color:#0068a5" rel=3D"noopener" target=3D"_blank">Program Booklet<=
/a> | <a href=3D"https://o65qngkdzmdlwr12.click.mailersend.net/te/dc/964162=
78-4a14-4ce7-a685-da602caec22c" style=3D"text-decoration:underline;color:#0=
068a5" rel=3D"noopener" target=3D"_blank">Program Outline</a> | <a href=3D"=
https://o65qngkdzmdlwr12.click.mailersend.net/te/dc/96416278-4a29-4923-9aec=
-a93642f97230" style=3D"text-decoration:underline;color:#0068a5" rel=3D"noo=
pener" target=3D"_blank">Register</a></strong></span><br><br></p>
=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09</div>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09=09</div>
=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09</td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=
=09=09=09=09=09=09=09=09=09=09</tbody></table>
=09=09=09=09=09=09=09=09=
=09=09=09=09</td>
=09=09=09=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=
=09=09=09=09=09=09</tbody>
=09=09=09=09=09=09=09=09=09</table>
=09=09=
=09=09=09=09=09=09</td>
=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09</=
tbody>
=09=09=09=09=09</table>
=09=09=09=09=09<table align=3D"center" w=
idth=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pres=
entation">
=09=09=09=09=09=09<tbody>
=09=09=09=09=09=09=09<tr>
=09=09=
=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09<table align=3D"center"=
 border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" sty=
le=3D"color:#000000;width:600px" width=3D"600">
=09=09=09=09=09=09=09=09=
=09=09<tbody>
=09=09=09=09=09=09=09=09=09=09=09<tr>
=09=09=09=09=09=09=
=09=09=09=09=09=09<td width=3D"100%" style=3D"font-weight:400;text-align:le=
ft;vertical-align:top;padding-top:0px;padding-bottom:0px;border-top:0px;bor=
der-right:0px;border-bottom:0px;border-left:0px">
=09=09=09=09=09=09=09=
=09=09=09=09=09=09<table width=3D"100%" border=3D"0" cellpadding=3D"0" cell=
spacing=3D"0" role=3D"presentation" style=3D"word-break:break-word">
=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09<tbody><tr>
=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09<td>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09<div style=3D"font-family:sans-serif">
=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09=09=09<div style=3D"font-size:14px;color:#000000;line-hei=
ght:1.5;font-family:Arial,Helvetica Neue,Helvetica,sans-serif">
=09=09=09=
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<p style=3D"margin:0;font-size=
:17px"><span style=3D"font-size:17px"><br>Thanks,<br>Jacelyn Solis<br>Progr=
am Director</span></p>
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09<p style=3D"margin:0;text-align:justify;font-size:17px"><span style=
=3D"font-size:17px">=C2=A0</span></p>
=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09=09</div>
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</div>
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=09=09=09=09=09=09=09=09=09=09</tr>
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le>
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llpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
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"0" cellspacing=3D"0" role=3D"presentation" style=3D"color:#000000;width:60=
0px" width=3D"600">
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=3D"100%" style=3D"font-weight:400;text-align:left;vertical-align:top;paddi=
ng-top:5px;padding-bottom:5px;border-top:0px;border-right:0px;border-bottom=
:0px;border-left:0px">
=09=09=09=09=09=09=09=09=09=09=09=09=09<table widt=
h=3D"100%" border=3D"0" cellpadding=3D"10" cellspacing=3D"0" role=3D"presen=
tation" style=3D"word-break:break-word">
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=09=09=09=09<tbody><tr>
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=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div style=3D"font-famil=
y:sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09=09<div st=
yle=3D"font-size:12px;color:#393d47;line-height:1.2;font-family:Arial,Helve=
tica Neue,Helvetica,sans-serif">
=09=09=09=09=09=09=09=09=09=09=09=09=09=
=09=09=09=09=09<p style=3D"margin:0;font-size:12px">=C2=A0</p>
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dy>
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</tbody>
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</div>

</div>
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