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Envelope-to: fadzil.amran@saraya.com.my
Delivery-date: Tue, 26 Apr 2022 09:54:46 +0800
Message-ID: <626750b72dcf7fd21309f3e1@mailersend.net>
Date: Tue, 26 Apr 2022 01:54:00 +0000
Subject: Re: Fadzil: Drafting Your SLA (Service Level Agreement)
From: Jacelyn Solis <jacelynsolis@servicelevelprogram.com>
Reply-To: jacelynsolis@servicelevelprogram.com
To: Fadzil Amran <fadzil.amran@saraya.com.my>
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Hi Fadzil,

I just wanted to check if you are keen to register for this=
 program as the early bird is ending soon. Do let me know so that I can res=
erve a seat for you. If you need any assistance, do let me know and I'll be=
 more than happy to assist.

Thanks,
Jacelyn

On Friday, April=
 15, 2022 at 1:23 AM, Jacelyn Solis <jacelynsolis@servicelevelprogram.com> =
wrote:
>=20
> <http://servicelevelprogram.com/>
>=20
>=20
>=20
> *Invit=
ation for Fadzil: Service Level Agreements: Planning,=20
> Negotiating & Ma=
naging High Quality Performance Contracts*(Unsubscribe=20
> <http://ec2-54-=
189-84-127.us-west-2.compute.amazonaws.com/x/u?u=3D0660a226-7f9f-495e-be51-=
de54c3cffd5a>)
>=20
> =20
>=20
> Fadzil,
>=20
> =20
>=20
> Service Leve=
l Agreements (SLAs) are a critical component of any outsourcing=20
> or ven=
dor contract. Beyond listing expectations of service type and=20
> quality,=
 an SLA provides remedies when requirements aren't met. Poorly=20
> drafted=
 and managed SLAs can be costly and incur substantial legal=20
> liabilitie=
s.
>=20
> =20
>=20
> To help you structure a robust and effective SLA tha=
t clearly defines the=20
> scope of the services to be delivered, I would l=
ike to invite you and your=20
> colleagues to the *Service Level Agreements=
: Planning, Negotiating &=20
> Managing High Quality Performance Contracts =

> <http://servicelevelprogram.com/>* executive program to be held from* =
22 =E2=80=93=20
> 23 June 2022*, virtually (via Zoom).
>=20
> =20
>=20
> =
*What You Can Expect*
>=20
> =20
>=20
> Designed for non-legal profession=
als*, this program will show you how to=20
> formulate a detailed SLA bluep=
rint and contract performance standards which=20
> clearly defines the scop=
e of services to be delivered against Key=20
> Performance Indicators (KPIs=
) and Performance Metrics (PMs)*. You will also=20
> discover how to safegu=
ard against any legal risks by using indemnification=20
> or limitation of =
liability clauses that protect yourself and your company=20
> in cases of a=
ny disputes or contract breaches.
>=20
> =20
>=20
> Packed with real-life=
 case studies drawn from actual legal cases and=20
> interactive discussion=
 sessions, this program will show you how to=20
> structure effective SLAs =
as well as review existing ones for in-house,=20
> outsourced or mixed busi=
ness services to ensure delivery of high-quality=20
> service standards for=
 your company.
>=20
> =20
>=20
> *Program Booklet <http://brochure.servic=
elevelprogram.com/> | Program=20
> Outline <http://agenda.servicelevelprogr=
am.com/> | Register=20
> <http://registration.servicelevelprogram.com/>*
=
>=20
> *Key Takeaways*
>=20
>    - Build a solid, comprehensive, business=
 framework and *performance=20
>    scope* for establishing an effective SL=
A
>    - Identify the *legal issues* associated with your SLAs and effect=
ively=20
>    mitigate them
>    - Effectively manage, monitor and review=
 *contract performance*
>    - Negotiate to attain win-win situation
> =
   - Strategize a robust action plan to *manage change, breach and=20
>    =
termination *in SLAs flexibly
>    - Confidently handle any potential *di=
sputes or contract breaches* with=20
>    appropriate dispute resolution
=
>   =20
>   =20
> *Your Faculty Leader*
>=20
> =20
>=20
> This program wi=
ll be led by Ms. Beverley Honig, an award winning=20
> best-selling author =
of the book =E2=80=9CMaking Contracts Work=E2=80=9D. She is also the=20
> a=
ward-winner of 100 women of influence awards by AFR and a Distinguished=20
=
> Lecturer at University of Melbourne and Queensland University of Technolo=
gy=20
> Business School.
>=20
> =20
>=20
> *Registration Details*
>=20
=
> =20
>=20
> If you are keen, please register by *4 May 2022* before early =
bird ends.=20
> You will be entitled to a group discount of 10% with 2nd pa=
rticipant and if=20
> you register for 3 colleagues, you will receive a com=
plimentary pass for=20
> your 4th colleague.
>=20
> =20
>=20
> I look for=
ward to welcoming you to this exciting program!
>=20
> =20
>=20
> If you =
have any questions, you can contact me at +65 6899 5030, or reply to=20
> t=
his email.
>=20
> =20
>=20
> *Program Booklet <http://brochure.servicelev=
elprogram.com/> | Program=20
> Outline <http://agenda.servicelevelprogram.c=
om/> | Register=20
> <http://registration.servicelevelprogram.com/>*
> =

>=20
> Thanks,
> Jacelyn Solis
> Program Director
>=20
> =20
>

--_=_swift_1650938040_b1d1cd8bc8b8a7a87755868f9ff388ef_=_
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<html><body><img src=3D"https://o65qngkdzmdlwr12.click.mailersend.net/te/do=
/626750b72dcf7fd21309f3e1" alt=3D"" width=3D"1" height=3D"1" style=3D"displ=
ay:block; height:0px; width:0px; max-width:0px; max-height:0px; overflow:hi=
dden;" border=3D"0"><p>Hi Fadzil,<br><br>I just wanted to check if you are =
keen to register for this program as the early bird is ending soon. Do let =
me know so that I can reserve a seat for you. If you need any assistance, d=
o let me know and I'll be more than happy to assist.<br><br><br>Thanks,<br>=
Jacelyn
</p><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">On =
Friday, April 15, 2022 at 1:23 AM, Jacelyn Solis &lt;jacelynsolis@servicele=
velprogram.com&gt; wrote:<br><blockquote class=3D"gmail_quote" style=3D"mar=
gin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr=
"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div =
dir=3D"ltr"><table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" role=3D"presentation"><tbody><tr><td><table align=3D"center" width=
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tion"><tbody><tr><td><table align=3D"center" border=3D"0" cellpadding=3D"0"=
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,0,0);width:600px"><tbody><tr><td width=3D"100%" style=3D"vertical-align:to=
p;padding-top:0px;padding-bottom:0px;border-width:0px;border-style:initial;=
border-color:initial"><table width=3D"100%" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation"><tbody><tr><td style=3D"width:600px=
;padding-right:0px;padding-left:0px"><div align=3D"center" style=3D"line-he=
ight:10px"><a href=3D"https://o65qngkdzmdlwr12.click.mailersend.net/te/dc/9=
626e58b-3557-4ca4-9c1e-cae999d533e2" style=3D"outline:none" target=3D"_blan=
k"><img src=3D"https://ci5.googleusercontent.com/proxy/QRswbVIHRDjCYSavdR0l=
qAfOtzpC5-q-2o1HmG9d4CfyAhG5TFoLxShvJhhpXtYMQnkEVnPWOY_Fe-ZAc2b0JvAWTP8eHXd=
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k2d11r6t6rl.cloudfront.net/public/users/Integrators/BeeProAgency/671060_653=
442/L22021%20SLA%20%28APAC%29/L22021%20SLA%20Banner%201.png" width=3D"600" =
style=3D"display:block;height:auto;border:0px;width:600px;max-width:100%"><=
/a></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tb=
ody></table><table align=3D"center" width=3D"100%" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody><tr><td><table align=
=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presen=
tation" width=3D"600" style=3D"color:rgb(0,0,0);width:600px"><tbody><tr><td=
 width=3D"100%" style=3D"vertical-align:top;padding-top:0px;padding-bottom:=
0px;border-width:0px;border-style:initial;border-color:initial"><table widt=
h=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"present=
ation" style=3D"word-break:break-word"><tbody><tr><td><div style=3D"font-fa=
mily:sans-serif"><div style=3D'font-size:14px;color:rgb(57,61,71);line-heig=
ht:1.5;font-family:Arial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D=
"margin:0px;text-align:justify"><span style=3D"color:rgb(0,0,0);font-size:1=
2px"><strong><br><span style=3D"color:rgb(0,123,90);font-size:20px">Invitat=
ion for Fadzil: Service Level Agreements: Planning, Negotiating &amp; Manag=
ing High Quality Performance Contracts</span><br></strong></span><span styl=
e=3D"font-size:17px;color:rgb(0,0,0)">(<a href=3D"https://o65qngkdzmdlwr12.=
click.mailersend.net/te/dc/9626e58b-357c-4576-bcb0-23bc03e8e774" rel=3D"noo=
pener" style=3D"color:rgb(0,104,165)" target=3D"_blank">Unsubscribe</a>)</s=
pan></p><p style=3D"margin:0px">=C2=A0</p></div></div></td></tr></tbody></t=
able></td></tr></tbody></table></td></tr></tbody></table><table align=3D"ce=
nter" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=
=3D"presentation"><tbody><tr><td><table align=3D"center" border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" role=3D"presentation" width=3D"600" style=3D=
"color:rgb(0,0,0);width:600px"><tbody><tr><td width=3D"100%" style=3D"verti=
cal-align:top;padding-top:0px;padding-bottom:0px;border-width:0px;border-st=
yle:initial;border-color:initial"><table width=3D"100%" border=3D"0" cellpa=
dding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"word-break:bre=
ak-word"><tbody><tr><td><div style=3D"font-family:sans-serif"><div style=3D=
'font-size:14px;line-height:1.5;font-family:Arial,"Helvetica Neue",Helvetic=
a,sans-serif'><p style=3D"margin:0px;font-size:17px;text-align:justify">Fad=
zil,</p><p style=3D"margin:0px;font-size:17px;text-align:justify">=C2=A0</p=
></div></div></td></tr></tbody></table></td></tr></tbody></table></td></tr>=
</tbody></table><table align=3D"center" width=3D"100%" border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody><tr><td><table al=
ign=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pre=
sentation" width=3D"600" style=3D"color:rgb(0,0,0);width:600px"><tbody><tr>=
<td width=3D"100%" style=3D"vertical-align:top;padding-top:0px;padding-bott=
om:0px;border-width:0px;border-style:initial;border-color:initial"><table w=
idth=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pres=
entation" style=3D"word-break:break-word"><tbody><tr><td><div style=3D"font=
-family:Arial,sans-serif"><div style=3D'font-size:14px;line-height:1.5;font=
-family:Arial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D"margin:0px=
;font-size:17px;text-align:justify">Service Level Agreements (SLAs) are a c=
ritical component of any outsourcing or vendor contract. Beyond listing exp=
ectations of service type and quality, an SLA provides remedies when requir=
ements aren't met. Poorly drafted and managed SLAs can be costly and incur =
substantial legal liabilities.</p><p style=3D"margin:0px;font-size:17px;tex=
t-align:justify">=C2=A0</p><p style=3D"margin:0px;font-size:17px;text-align=
:justify">To help you structure a robust and effective SLA that clearly def=
ines the scope of the services to be delivered, I would like to invite you =
and your colleagues to the=C2=A0<strong><a href=3D"https://o65qngkdzmdlwr12=
.click.mailersend.net/te/dc/9626e58b-3557-4ca4-9c1e-cae999d533e2" rel=3D"no=
opener" style=3D"color:rgb(0,104,165)" target=3D"_blank">Service Level Agre=
ements: Planning, Negotiating &amp; Managing High Quality Performance Contr=
acts</a></strong>=C2=A0executive program to be held from<strong>=C2=A022 =
=E2=80=93 23 June 2022</strong>, virtually (via Zoom).</p><p style=3D"margi=
n:0px;text-align:justify;font-size:17px">=C2=A0</p></div></div></td></tr></=
tbody></table></td></tr></tbody></table></td></tr></tbody></table><table al=
ign=3D"center" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D=
"0" role=3D"presentation"><tbody><tr><td><table align=3D"center" border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" width=3D"600" =
style=3D"color:rgb(0,0,0);width:600px"><tbody><tr><td width=3D"100%" style=
=3D"vertical-align:top;padding-top:0px;padding-bottom:0px;border-width:0px;=
border-style:initial;border-color:initial"><table width=3D"100%" border=3D"=
0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"word-=
break:break-word"><tbody><tr><td><div style=3D"font-family:Arial,sans-serif=
"><div style=3D'font-size:14px;font-family:Arial,"Helvetica Neue",Helvetica=
,sans-serif;text-align:justify;line-height:1.5'><p style=3D"margin:0px;font=
-size:17px"><span style=3D"font-size:20px;color:rgb(0,123,90)"><strong>What=
 You Can Expect</strong></span></p><p style=3D"margin:0px;font-size:17px">=
=C2=A0</p><p style=3D"margin:0px;font-size:17px">Designed for non-legal pro=
fessionals<strong>, this program will show you how to formulate a detailed =
SLA blueprint and contract performance standards which clearly defines the =
scope of services to be delivered against Key Performance Indicators (KPIs)=
 and Performance Metrics (PMs)</strong>. You will also discover how to safe=
guard against any legal risks by using indemnification or limitation of lia=
bility clauses that protect yourself and your company in cases of any dispu=
tes or contract breaches.</p><p style=3D"margin:0px;font-size:17px">=C2=
=A0</p><p style=3D"margin:0px;font-size:17px">Packed with real-life case st=
udies drawn from actual legal cases and interactive discussion sessions, th=
is program will show you how to structure effective SLAs as well as review =
existing ones for in-house, outsourced or mixed business services to ensure=
 delivery of high-quality service standards for your company.</p><p style=
=3D"margin:0px;font-size:17px">=C2=A0</p></div></div></td></tr></tbody></ta=
ble></td></tr></tbody></table></td></tr></tbody></table><table align=3D"cen=
ter" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=
=3D"presentation"><tbody><tr><td><table align=3D"center" border=3D"0" cellp=
adding=3D"0" cellspacing=3D"0" role=3D"presentation" width=3D"600" style=3D=
"color:rgb(0,0,0);width:600px"><tbody><tr><td width=3D"100%" style=3D"verti=
cal-align:top;padding-top:0px;padding-bottom:0px;border-width:0px;border-st=
yle:initial;border-color:initial"><table width=3D"100%" border=3D"0" cellpa=
dding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"word-break:bre=
ak-word"><tbody><tr><td><div style=3D"font-family:sans-serif"><div style=3D=
'font-size:14px;line-height:1.5;font-family:Arial,"Helvetica Neue",Helvetic=
a,sans-serif'><p style=3D"margin:0px;text-align:justify"><span style=3D"fon=
t-size:17px"><strong><a href=3D"https://o65qngkdzmdlwr12.click.mailersend.n=
et/te/dc/9626e58b-3592-4900-b766-ae1a2d9b2b20" rel=3D"noopener" style=3D"co=
lor:rgb(0,104,165)" target=3D"_blank">Program Booklet</a>=C2=A0|=C2=A0<a hr=
ef=3D"https://o65qngkdzmdlwr12.click.mailersend.net/te/dc/9626e58b-35ac-46c=
1-83fd-bc361bcbb1e4" rel=3D"noopener" style=3D"color:rgb(0,104,165)" target=
=3D"_blank">Program Outline</a>=C2=A0|=C2=A0<a href=3D"https://o65qngkdzmdl=
wr12.click.mailersend.net/te/dc/9626e58b-35c2-40f0-a139-85424c61237c" rel=
=3D"noopener" style=3D"color:rgb(0,104,165)" target=3D"_blank">Register</a>=
</strong><br><br></span></p></div></div></td></tr></tbody></table></td></tr=
></tbody></table></td></tr></tbody></table><table align=3D"center" width=3D=
"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentatio=
n"><tbody><tr><td><table align=3D"center" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" role=3D"presentation" width=3D"600" style=3D"color:rgb(0,0,=
0);width:600px"><tbody><tr><td width=3D"100%" style=3D"vertical-align:top;p=
adding-top:0px;padding-bottom:0px;border-width:0px;border-style:initial;bor=
der-color:initial"><table width=3D"100%" border=3D"0" cellpadding=3D"0" cel=
lspacing=3D"0" role=3D"presentation" style=3D"word-break:break-word"><tbody=
><tr><td><div style=3D"font-family:sans-serif"><div style=3D'font-size:14px=
;font-family:Arial,"Helvetica Neue",Helvetica,sans-serif;line-height:1.5'><=
p style=3D"margin:0px;text-align:justify;font-size:17px"><span style=3D"fon=
t-size:20px;color:rgb(0,123,90)"><strong>Key Takeaways</strong></span></p><=
ul style=3D"line-height:1.5;font-size:17px"><li style=3D"text-align:justify=
">Build a solid, comprehensive, business framework and=C2=A0<strong>perform=
ance scope</strong>=C2=A0for establishing an effective SLA</li><li style=3D=
"text-align:justify">Identify the=C2=A0<strong>legal issues</strong>=C2=
=A0associated with your SLAs and effectively mitigate them</li><li style=3D=
"text-align:justify">Effectively manage, monitor and review=C2=A0<strong>co=
ntract performance</strong></li><li style=3D"text-align:justify">Negotiate =
to attain win-win situation</li><li style=3D"text-align:justify">Strategize=
 a robust action plan to=C2=A0<strong>manage change, breach and termination=
=C2=A0</strong>in SLAs flexibly</li><li style=3D"text-align:justify"><span =
style=3D"background-color:transparent">Confidently handle any potential=
=C2=A0<strong>disputes or contract breaches</strong>=C2=A0with appropriate =
dispute resolution<br><br></span></li></ul></div></div></td></tr></tbody></=
table><table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0=
" role=3D"presentation" style=3D"word-break:break-word"><tbody><tr><td><div=
 style=3D"font-family:sans-serif"><div style=3D'font-size:14px;line-height:=
1.5;font-family:Arial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D"ma=
rgin:0px;text-align:justify;font-size:17px"><span style=3D"font-size:20px;c=
olor:rgb(0,123,90)"><strong>Your Faculty Leader</strong></span></p><p style=
=3D"margin:0px;text-align:justify;font-size:17px">=C2=A0</p><p style=3D"mar=
gin:0px;font-size:17px;text-align:justify">This program will be led by Ms. =
Beverley Honig, an award winning best-selling author of the book =E2=80=
=9CMaking Contracts Work=E2=80=9D. She is also the award-winner of 100 wome=
n of influence awards by AFR and a Distinguished Lecturer at University of =
Melbourne and Queensland University of Technology Business School.</p><p st=
yle=3D"margin:0px;text-align:justify;font-size:17px">=C2=A0</p></div></div>=
</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></tab=
le><table align=3D"center" width=3D"100%" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" role=3D"presentation"><tbody><tr><td><table align=3D"center=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" wi=
dth=3D"600" style=3D"color:rgb(0,0,0);width:600px"><tbody><tr><td width=3D"=
100%" style=3D"vertical-align:top;padding-top:0px;padding-bottom:0px;border=
-width:0px;border-style:initial;border-color:initial"><table width=3D"100%"=
 border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" sty=
le=3D"word-break:break-word"><tbody><tr><td><div style=3D"font-family:sans-=
serif"><div style=3D'font-size:14px;line-height:1.5;font-family:Arial,"Helv=
etica Neue",Helvetica,sans-serif'><p style=3D"margin:0px;text-align:justify=
;font-size:17px"><span style=3D"font-size:20px;color:rgb(0,123,90)"><strong=
>Registration Details</strong></span></p><p style=3D"margin:0px;text-align:=
justify;font-size:17px">=C2=A0</p><p style=3D"margin:0px;font-size:17px;tex=
t-align:justify">If you are keen, please register by=C2=A0<strong>4 May 202=
2</strong>=C2=A0before early bird ends. You will be entitled to a group dis=
count of 10% with 2nd participant and if you register for 3 colleagues, you=
 will receive a complimentary pass for your 4th colleague.</p><p style=3D"m=
argin:0px;font-size:17px;text-align:justify">=C2=A0</p><p style=3D"margin:0=
px;font-size:17px;text-align:justify">I look forward to welcoming you to th=
is exciting program!</p><p style=3D"margin:0px;font-size:17px;text-align:ju=
stify">=C2=A0</p><p style=3D"margin:0px;font-size:17px;text-align:justify">=
If you have any questions, you can contact me at +65 6899 5030, or reply to=
 this email.</p><p style=3D"margin:0px;text-align:justify;font-size:17px">=
=C2=A0</p></div></div></td></tr></tbody></table></td></tr></tbody></table><=
/td></tr></tbody></table><table align=3D"center" width=3D"100%" border=3D"0=
" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody><tr><td>=
<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" ro=
le=3D"presentation" width=3D"600" style=3D"color:rgb(0,0,0);width:600px"><t=
body><tr><td width=3D"100%" style=3D"vertical-align:top;padding-top:0px;pad=
ding-bottom:0px;border-width:0px;border-style:initial;border-color:initial"=
><table width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" rol=
e=3D"presentation" style=3D"word-break:break-word"><tbody><tr><td><div styl=
e=3D"font-family:sans-serif"><div style=3D'font-size:14px;line-height:1.5;f=
ont-family:Arial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D"margin:=
0px;text-align:justify"><span style=3D"font-size:17px"><strong><a href=3D"h=
ttps://o65qngkdzmdlwr12.click.mailersend.net/te/dc/9626e58b-3592-4900-b766-=
ae1a2d9b2b20" rel=3D"noopener" style=3D"color:rgb(0,104,165)" target=3D"_bl=
ank">Program Booklet</a>=C2=A0|=C2=A0<a href=3D"https://o65qngkdzmdlwr12.cl=
ick.mailersend.net/te/dc/9626e58b-35ac-46c1-83fd-bc361bcbb1e4" rel=3D"noope=
ner" style=3D"color:rgb(0,104,165)" target=3D"_blank">Program Outline</a>=
=C2=A0|=C2=A0<a href=3D"https://o65qngkdzmdlwr12.click.mailersend.net/te/dc=
/9626e58b-35c2-40f0-a139-85424c61237c" rel=3D"noopener" style=3D"color:rgb(=
0,104,165)" target=3D"_blank">Register</a></strong></span><br><br></p></div=
></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbod=
y></table><table align=3D"center" width=3D"100%" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody><tr><td><table align=
=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presen=
tation" width=3D"600" style=3D"color:rgb(0,0,0);width:600px"><tbody><tr><td=
 width=3D"100%" style=3D"vertical-align:top;padding-top:0px;padding-bottom:=
0px;border-width:0px;border-style:initial;border-color:initial"><table widt=
h=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"present=
ation" style=3D"word-break:break-word"><tbody><tr><td><div style=3D"font-fa=
mily:sans-serif"><div style=3D'font-size:14px;line-height:1.5;font-family:A=
rial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D"margin:0px;font-siz=
e:17px"><br>Thanks,<br>Jacelyn Solis<br>Program Director</p></div></div></t=
d></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>=
<table align=3D"center" width=3D"100%" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" role=3D"presentation"><tbody><tr><td><table align=3D"center" b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" width=
=3D"600" style=3D"color:rgb(0,0,0);width:600px"><tbody><tr><td width=3D"100=
%" style=3D"vertical-align:top;padding-top:5px;padding-bottom:5px;border-wi=
dth:0px;border-style:initial;border-color:initial"><table width=3D"100%" bo=
rder=3D"0" cellpadding=3D"10" cellspacing=3D"0" role=3D"presentation" style=
=3D"word-break:break-word"><tbody><tr><td><div style=3D"font-family:sans-se=
rif"><div style=3D'font-size:12px;color:rgb(57,61,71);line-height:1.2;font-=
family:Arial,"Helvetica Neue",Helvetica,sans-serif'><p style=3D"margin:0px"=
>=C2=A0</p></div></div></td></tr></tbody></table></td></tr></tbody></table>=
</td></tr></tbody></table></td></tr></tbody></table></div>
</div>
</div=
>
</div>
</div>
</div>
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