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Envelope-to: kelvinlim@saraya.com.my
Delivery-date: Fri, 11 Feb 2022 16:00:29 +0800
Subject: =?utf-8?Q?4=20Steps=20to=20Create=20A=20Learning=20Culture=20Focused=20on=20Quality=20Improvement?=
From: =?utf-8?Q?Darren=20Tang=20|=20Nexus=20Consultancy?= <newsletter@nexustac.com>
Reply-To: =?utf-8?Q?Darren=20Tang=20|=20Nexus=20Consultancy?= <newsletter@nexustac.com>
To: =?utf-8?Q??= <kelvinlim@saraya.com.my>
Date: Fri, 11 Feb 2022 07:59:37 +0000
Message-ID: <415be6b949c5b0ea08f066fed.0ff5a3d7c3.20220211075932.85b6731ece.83f584df@mail108.suw13.rsgsv.net>
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** 4 Steps to Create A Learning Culture Focused on Quality Improvement
------------------------------------------------------------
Dear  =2C
How does your company handle errors or mistakes? Do you talk openly about=
 it? Or do you instead look for the culprit?

Throughout my many years of involvement in quality management=2C I have he=
ard many feedbacks from CEOs that even though with Quality Management Syst=
ems in place=2C mistakes are still happening=2C defects are still occurrin=
g=2C customers are still complaining=2C deliveries are still late=2C and s=
o on. Many have asked=2C besides having a good Quality Management System=
=2C what else can be done? How do we address the issues caused by people?=
 How can change the people=E2=80=99s attitude? How do we set the right cul=
ture?

In the article published by Inc.com here=2C the author shared 4 Steps to C=
reate A Learning Culture Focused on Quality Improvement. It=E2=80=99s not=
 about not making errors=2C or not having mistakes. It=E2=80=99s about ope=
nly discussing what caused the errors or mistakes and eliminating them at=
 an early stage.  In that way=2C companies would be able to improve its cu=
lture=2C save money=2C and gain better quality overall.
Read Full Article (https://www.inc.com/entrepreneurs-organization/4-steps-=
to-create-a-learning-culture-focused-on-quality-improvement.html)
What's ThinkBIG Friday?

=E2=80=9CI dare you to think bigger=2C to act bigger=2C and to be bigger=
=2C and I promise you a richer and more exciting life if you do.=E2=80=9D=
 =E2=80=93 William Danforth.

The first step in becoming a big thinker=2C we believe=2C is to incorporat=
e the practice of thinking big into every aspect of our life. We must=2C t=
herefore=2C begin to think big!

Indeed=2C this is one of our newest projects that we wish to share with yo=
u some amazing ideas we have gotten=2C so we send ThinkBig Friday out to y=
ou every Friday=2C at 4 pm.

And we know how sometimes you may be feeling overwhelmed with all sorts of=
 information flooded on your social media=2C so we thought we=E2=80=99ll c=
urate the best content to share with you every week here=2C in our e-newsl=
etter.

We also felt Friday would be a good day to send it because you'll have som=
e quiet time over the weekend to review=2C ponder=2C and=2C who knows=2C r=
e-energize with the fresh information you just received!

Of course=2C you can unsubscribe anytime=2C no hard feelings and we'll sti=
ll be friends!

Best Regards
Darren Tang  |  CEO
=E2=9C=89 t (mailto:tangpw@nexustac.com) angpw@nexustac.com (mailto:tangpw=
@nexustac.com)
=E2=98=8E +6019 (https://wa.me/<+60192116823>)  2116823 (https://wa.me/<+6=
0192116823>)
=F0=9F=94=97Darren Tang (https://www.linkedin.com/in/darren-tang-41961342)

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<span style=3D"color:#000000">How does your co=
mpany handle errors or mistakes? Do you talk openly about it? Or do you in=
stead look for the culprit?<br>
&nbsp;<br>
Throughout my many years of involvement in quality management=2C I have he=
ard many feedbacks from CEOs that even though with Quality Management Syst=
ems in place=2C mistakes are still happening=2C defects are still occurrin=
g=2C customers are still complaining=2C deliveries are still late=2C and s=
o on. Many have asked=2C besides having a good Quality Management System=
=2C what else can be done? How do we address the issues caused by people?=
 How can change the people=E2=80=99s attitude? How do we set the right cul=
ture?<br>
&nbsp;<br>
In the article published by Inc.com here=2C the author shared <strong>4 St=
eps to Create A Learning Culture Focused on Quality Improvement. </strong>=
It=E2=80=99s not about not making errors=2C or not having mistakes. It=E2=
=80=99s about openly discussing what caused the errors or mistakes and eli=
minating them at an early stage. &nbsp;In that way=2C companies would be a=
ble to improve its culture=2C save money=2C and gain better quality overal=
l.</span>
                        </td>
                    </tr>
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=09=09=09=09

=09=09=09=09
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st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"center"=
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                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl=
ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo=
rtant;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;m=
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=3D"mcnButtonContent" style=3D"font-family: Arial;font-size: 16px;padding:=
 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-tex=
t-size-adjust: 100%;">
                                <a class=3D"mcnButton " title=3D"Read Full=
 Article" href=3D"https://nexustac.us10.list-manage.com/track/click?u=3D41=
5be6b949c5b0ea08f066fed&id=3D641ff5f23a&e=3D0ff5a3d7c3" target=3D"_blank"=
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align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: e=
xactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display:=
 block;">Read Full Article</a>
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            </td>
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    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
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it-text-size-adjust: 100%;">
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g=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%;border-t=
op: 2px solid #FFFFFF;border-collapse: collapse;mso-table-lspace: 0pt;mso-=
table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100=
%;">
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                        <td style=3D"mso-line-height-rule: exactly;-ms-tex=
t-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
                            <span></span>
                        </td>
                    </tr>
                </tbody></table>

            </td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
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        <tr>
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g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
              =09
=09=09=09
=09=09=09=09
                <table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;" width=3D"100%" class=3D"mcnTextContent=
Container">
                    <tbody><tr>

</td>
                    </tr>
                </tbody></table>
=09=09=09=09

</td>
                </tr>
            </tbody></table>
            <table class=3D"mcnCaptionRightTextContentContainer" align=3D"=
right" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"264" styl=
e=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt=
;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
                <tbody><tr>
                    <td valign=3D"top" class=3D"mcnTextContent" style=3D"m=
so-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-=
adjust: 100%;word-break: break-word;color: #757575;font-family: Helvetica;=
font-size: 16px;line-height: 150%;text-align: left;">
                        <br>
<br>
<em>Best Regards</em><br>
<span style=3D"color:#000000"><strong>Darren Tang&nbsp;&nbsp;|&nbsp; CEO</=
strong></span><br>
=E2=9C=89<span style=3D"color:#000000"><u>&nbsp;</u></span><a href=3D"mail=
to:tangpw@nexustac.com" target=3D"_blank" style=3D"mso-line-height-rule: e=
xactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #0=
07C89;font-weight: normal;text-decoration: underline;"><span style=3D"colo=
r:#000000">t</span></a><a href=3D"mailto:tangpw@nexustac.com" style=3D"mso=
-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-ad=
just: 100%;color: #007C89;font-weight: normal;text-decoration: underline;"=
><span style=3D"color:#000000">angpw@nexustac.com</span></a><br>
=E2=98=8E&nbsp;<a href=3D"https://nexustac.us10.list-manage.com/track/clic=
k?u=3D415be6b949c5b0ea08f066fed&id=3D49ef948457&e=3D0ff5a3d7c3" target=3D=
"_blank" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%=
;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-de=
coration: underline;"><span style=3D"color:#000000">+6019</span></a><a hre=
f=3D"https://nexustac.us10.list-manage.com/track/click?u=3D415be6b949c5b0e=
a08f066fed&id=3D2458171e7a&e=3D0ff5a3d7c3" style=3D"mso-line-height-rule:=
 exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color:=
 #007C89;font-weight: normal;text-decoration: underline;"><span style=3D"c=
olor:#000000">&nbsp;2116823</span></a><br>
=F0=9F=94=97<a href=3D"https://nexustac.us10.list-manage.com/track/click?u=
=3D415be6b949c5b0ea08f066fed&id=3D62278bf286&e=3D0ff5a3d7c3" target=3D"_b=
lank" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-w=
ebkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decor=
ation: underline;"><span style=3D"color:#000000">Darren Tang</span></a><br=
>
&nbsp;
                    </td>
                </tr>
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        </td>
    </tr>
</tbody></table>

</td>
        </tr>
    </tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
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td>
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<table align=3D"left" border=3D"0"=
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y;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Forward</a>
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td>
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%;">
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er" style=3D"border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rsp=
ace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;max-wid=
th: 600px !important;">
                                        <tr>
                                            <td valign=3D"top" class=3D"fo=
oterContainer" style=3D"background:transparent none no-repeat center/cover=
;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz=
e-adjust: 100%;background-color: transparent;background-image: none;backgr=
ound-repeat: no-repeat;background-position: center;background-size: cover;=
border-top: 0;border-bottom: 0;padding-top: 0;padding-bottom: 0;"><table b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" class=3D"mc=
nFollowBlock" style=3D"min-width: 100%;border-collapse: collapse;mso-table=
-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text=
-size-adjust: 100%;">
    <tbody class=3D"mcnFollowBlockOuter">
        <tr>
            <td align=3D"center" valign=3D"top" style=3D"padding: 9px;mso-=
line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adj=
ust: 100%;" class=3D"mcnFollowBlockInner">
                <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi=
dth=3D"100%" class=3D"mcnFollowContentContainer" style=3D"min-width: 100%;=
border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-=
text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
    <tbody><tr>
        <td align=3D"center" style=3D"padding-left: 9px;padding-right: 9px=
;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-siz=
e-adjust: 100%;">
            <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%" style=3D"min-width: 100%;border-collapse: collapse;mso-table-lsp=
ace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-siz=
e-adjust: 100%;" class=3D"mcnFollowContent">
                <tbody><tr>
                    <td align=3D"center" valign=3D"top" style=3D"padding-t=
op: 9px;padding-right: 9px;padding-left: 9px;mso-line-height-rule: exactly=
;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
                        <table align=3D"center" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" style=3D"border-collapse: collapse;mso-table-lspa=
ce: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size=
-adjust: 100%;">
                            <tbody><tr>
                                <td align=3D"center" valign=3D"top" style=
=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;">