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From: "SP Training" <training@sptrainingmy.com>
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To: ryandass@saraya.com.my
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Date: Fri, 6 Aug 2021 04:03:49 +0800
Message-ID: <54964258368962547432487@vps21379>
Subject: ***SPAM*** Online Training - Handling Difficult Customers and Complaints Effectively, 16 August 2021 (9am - 5pm)

<head> =0A<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3Dwindows-1252"> =0A =0A<meta name=3D"GENERATOR" content=3D"MSHTML 11.00.9=
600.18618"></head> =0A<body><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-inde=
nt: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-serif;=
 font-size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; =
white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal;=
 font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration=
-thickness: initial; text-decoration-style: initial; text-decoration-color:=
 initial;"><=
br class=3D"Apple-interchange-newline"><p style=3D"colo=
r: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing:=
 normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-s=
tyle: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orp=
hans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: norm=
al; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; tex=
t-decoration-style: initial; text-decoration-color: initial;">SP TRAINING PLT presents =
to you<p style=3D"color: rgb(34, 34, 34); text-transfor=
m: none; text-indent: 0px; letter-spacing: normal; font-family: Helvetica, =
Arial, sans-serif; font-size: 12px; font-style: normal; font-weight: 400; w=
ord-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-=
ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0p=
x; text-decoration-thickness: initial; text-decoration-style: initial; text=
-decoration-color: initial;"> <p style=3D"color: rgb(34, 34, 34); text-transform:=
 none; text-indent: 0px; letter-spacing: normal; font-family: Helvetica, Ar=
ial, sans-serif; font-size: 12px; font-style: normal; font-weight: 400; wor=
d-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-li=
gatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px;=
 text-decoration-thickness: initial; text-decoration-style: initial; text-d=
ecoration-color: initial;">Remote Online Training<p style=3D"color:=
 rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: n=
ormal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-sty=
le: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orpha=
ns: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal=
; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-=
decoration-style: initial; text-decoration-color: initial;"> <p style=3D"color: r=
gb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: nor=
mal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-style=
: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans=
: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; =
-webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-de=
coration-style: initial; text-decoration-color: initial;">HANDLING DIFFICULT CUSTOME=
RS AND COMPLAINTS EFFECTIVELY<p style=3D"color: rgb=
(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: norma=
l; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-style: =
normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: =
2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -w=
ebkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-deco=
ration-style: initial; text-decoration-color: initial;"> <p style=3D"color: rgb(3=
4, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal;=
 font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-style: no=
rmal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2;=
 widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -web=
kit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decora=
tion-style: initial; text-decoration-color: initial;">Date: 16 August 2021 (Monday) Time: 9.=
00 am - 5.00 pm Facilitator: Dr. Thanabalan Velloo HRDF: Claimable un=
der SBL Khas Scheme<p style=3D"color: rgb(34, 34, 34); text-tran=
sform: none; text-indent: 0px; letter-spacing: normal; font-family: Helveti=
ca, Arial, sans-serif; font-size: 12px; font-style: normal; font-weight: 40=
0; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-vari=
ant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width=
: 0px; text-decoration-thickness: initial; text-decoration-style: initial; =
text-decoration-color: initial;">Course Fees: RM650 per person<p style=3D"color: rgb=
(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: norma=
l; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-style: =
normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: =
2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -w=
ebkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-deco=
ration-style: initial; text-decoration-color: initial;"> Introduction :</stro=
ng> Customers whose expectations are very high can become very difficult=
 to a business. Businesses which over promises and under deliver end up hav=
ing to manage difficult customers as well. Failing to manage difficult cust=
omers may cause dissatisfaction among customers which could eventually lead=
 to losing them. Therefore, effective approaches in handling difficult cust=
omers can lead to an increase in customer satisfaction and retain customers=
. Difficult customer may lead to complaints that can result in losing them.=
<p style=3D"color: rgb(34, 34, 34); text-transform: none; text-i=
ndent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-ser=
if; font-size: 12px; font-style: normal; font-weight: 400; word-spacing: 0p=
x; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: norm=
al; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decorat=
ion-thickness: initial; text-decoration-style: initial; text-decoration-col=
or: initial;"> </=
font><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-ind=
ent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-serif=
; font-size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px;=
 white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal=
; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoratio=
n-thickness: initial; text-decoration-style: initial; text-decoration-color=
: initial;">=
Objective : At the end of this course, participants shou=
ld be able to: =95&nbsp;identify the reasons for poor relationships =
=95&nbsp;handle customer complaints effectively =95&nbsp;manage customer=
 expectations =95&nbsp;state quality customer service and enhance compan=
y image =95&nbsp;deal with difficult customers in a more professional ma=
nner =95&nbsp;analyze complaints in order to make appropriate decisions<=
br>=95&nbsp;increase their capability of retaining customers<p s=
tyle=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; let=
ter-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-size: =
12px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space:=
 normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-varian=
t-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: =
initial; text-decoration-style: initial; text-decoration-color: initial;"><=
font face=3D"Arial, Helvetica, sans-serif" size=3D"2"> <p sty=
le=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; lette=
r-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12=
px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: n=
ormal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-=
caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: in=
itial; text-decoration-style: initial; text-decoration-color: initial;"><fo=
nt face=3D"Arial, Helvetica, sans-serif" size=3D"2">Content :</u=
> 1. Introduction&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =95&nbsp;=
Who is a customer=3F =95&nbsp;Categories of customers in a business =
=95&nbsp;Initiating, developing customer relationship =95&nbsp;Gaining c=
ustomer commitment&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =95&nbsp;The k=
ey in building long-term customer partnerships =95&nbsp;What is quality =
customer service=3F =95&nbsp;Principles of total customer satisfaction f=
or customer-service workers<p style=3D"color: rgb(34, 34, 34); t=
ext-transform: none; text-indent: 0px; letter-spacing: normal; font-family:=
 Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-we=
ight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; f=
ont-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stro=
ke-width: 0px; text-decoration-thickness: initial; text-decoration-style: i=
nitial; text-decoration-color: initial;">2. Why customers become difficult=3F =95&nbsp;Who i=
s a difficult customer=3F&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp; =95&nbsp;What makes customers difficult to handle=3F<br=
>=95&nbsp;Aggressive customer =95&nbsp;Why do people get aggressive=3F&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp; =95&nbsp;Moments of truth =95&nbsp;Deal =
with difficult customers in a professional manner =95&nbsp;Strategies in=
 handling difficult customers =95&nbsp;Solving customer=92s problem</fon=
t><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent=
: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-serif; f=
ont-size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; wh=
ite-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; f=
ont-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-t=
hickness: initial; text-decoration-style: initial; text-decoration-color: i=
nitial;">3. Strategi=
es In Handling Difficult Complaints&nbsp;&nbsp;&nbsp; =95&nbsp;Why peopl=
e complain=3F =95&nbsp;How people complain=3F =95&nbsp;What is a cust=
omer complaint=3F =95&nbsp;Communicating with the complainer =95&nbsp=
;Why is customer complaint handling so important=3F =95&nbsp;Why don=92t=
 more dissatisfied customers complain=3F =95&nbsp;Important techniques t=
o use when handling complaints&nbsp;&nbsp;&nbsp; =95&nbsp;Handling custo=
mer complaints as gifts =95&nbsp;Encourage complaints &nbsp; 4. Po=
sitive working attitude =95&nbsp;What is positive working attitude =
=95&nbsp;The importance of having the right attitude =95&nbsp;Characteri=
stics of employee with right working attitude =95&nbsp;Ways of developin=
g the right attitude among employees =95&nbsp;Management expectation of =
employee attitude =95&nbsp;The role of superior =95&nbsp;Group discus=
sion<p style=3D"color: rgb(34, 34, 34); text-transform: none; te=
xt-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans=
-serif; font-size: 12px; font-style: normal; font-weight: 400; word-spacing=
: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: =
normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-dec=
oration-thickness: initial; text-decoration-style: initial; text-decoration=
-color: initial;"><b=
r><p style=3D"color: rgb(34, 34, 34); text-transform: none; text=
-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-s=
erif; font-size: 12px; font-style: normal; font-weight: 400; word-spacing: =
0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: no=
rmal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decor=
ation-thickness: initial; text-decoration-style: initial; text-decoration-c=
olor: initial;"><str=
ong>Methodology : Remote online learning - interactive a=
nd participative virtual classroom with discussions<p style=3D"c=
olor: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spaci=
ng: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; fon=
t-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; =
orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: n=
ormal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; =
text-decoration-style: initial; text-decoration-color: initial;"> <p style=3D"col=
or: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing=
: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-=
style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; or=
phans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: nor=
mal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; te=
xt-decoration-style: initial; text-decoration-color: initial;">Who Should Attend :=
 All employees who serve customers on various aspects of ex=
cellent customer service should attend this course<p style=3D"co=
lor: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacin=
g: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font=
-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; o=
rphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: no=
rmal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; t=
ext-decoration-style: initial; text-decoration-color: initial;"> <p style=3D"col=
or: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing=
: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-=
style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; or=
phans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: nor=
mal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; te=
xt-decoration-style: initial; text-decoration-color: initial;">Facilitator :</=
strong> Dr. Thanabalan Velloo has extensive experience in the field of o=
perations performance improvement particularly in various manufacturing and=
 services industries. He graduated with an honours degree in Management and=
 Biochemistry from University of Science Malaysia in 1987. He also has an M=
BA from University Kebangsaan Malaysia.&nbsp; He started his career in the =
manufacturing operations as a Production Executive and gradually moved in v=
arious managerial positions such as Production Manager, Packaging Manager, =
Planning and Logistics Manager, Sales Manager and Factory Manager. He ha=
s branched out into training and consultancy, as well as lecturing various =
subjects in MBA programs since 1996. To date he has conducted many public a=
nd in-house trainings in many business areas for government organizations a=
nd private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS =
Metal Industries, Sharp Roxy, Petronas, ShinEtsu, Triplus Industry, Metrod =
Sdn Bhd, Shinko Electronics, Green Riverwood, Omron Malaysia Sdn Bhd, Hap S=
eng Consolidated Bhd, YTY Industry, Maruyama Sdn Bhd, etc. As a sales manag=
er he has been a hand-on person with his main expertise in closing sales, n=
egotiating sales resistance and building after sales relationship.</=
p><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0p=
x; letter-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-=
size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; white-=
space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-=
variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thick=
ness: initial; text-decoration-style: initial; text-decoration-color: initi=
al;">&nbsp;</=
p><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0p=
x; letter-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-=
size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; white-=
space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-=
variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thick=
ness: initial; text-decoration-style: initial; text-decoration-color: initi=
al;">--------------------------------------=
---------------------------------------------------------------------------=
---------------------------------------------------------------------------=
-------------------<p style=3D"color: rgb(34, 34, 34); text-tran=
sform: none; text-indent: 0px; letter-spacing: normal; font-family: Helveti=
ca, Arial, sans-serif; font-size: 12px; font-style: normal; font-weight: 40=
0; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-vari=
ant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width=
: 0px; text-decoration-thickness: initial; text-decoration-style: initial; =
text-decoration-color: initial;"> Registration Form: Yes! (I am / We are=
) interested in attending the Online Training on Handling Difficult Cust=
omers and Complaints Effectively dated 16 August 2021<p style=3D=
"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spa=
cing: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; f=
ont-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal=
; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps:=
 normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial=
; text-decoration-style: initial; text-decoration-color: initial;">Our company is registered wi=
th PSMB: YES / NO<p style=3D"color: rgb(34, 34, 34); text-transf=
orm: none; text-indent: 0px; letter-spacing: normal; font-family: Helvetica=
, Arial, sans-serif; font-size: 12px; font-style: normal; font-weight: 400;=
 word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-varian=
t-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: =
0px; text-decoration-thickness: initial; text-decoration-style: initial; te=
xt-decoration-color: initial;"> Participant 1: ____________________________ Designation: ___=
______________ I/C No: __________________<p style=3D"color: rgb(=
34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal=
; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-style: n=
ormal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2=
; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -we=
bkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decor=
ation-style: initial; text-decoration-color: initial;">Participant 2: _________________________=
___ Designation: _________________ I/C No: __________________<p =
style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; le=
tter-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-size:=
 12px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space=
: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-varia=
nt-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness:=
 initial; text-decoration-style: initial; text-decoration-color: initial;">=
Participant 3: _____=
_______________________ Designation: _________________ I/C No: ____________=
______<p style=3D"color: rgb(34, 34, 34); text-transform: none; =
text-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sa=
ns-serif; font-size: 12px; font-style: normal; font-weight: 400; word-spaci=
ng: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures=
: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-d=
ecoration-thickness: initial; text-decoration-style: initial; text-decorati=
on-color: initial;">=
Participant 4: ____________________________ Designation: _________________ =
I/C No: __________________<p style=3D"color: rgb(34, 34, 34); te=
xt-transform: none; text-indent: 0px; letter-spacing: normal; font-family: =
Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-wei=
ght: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; fo=
nt-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-strok=
e-width: 0px; text-decoration-thickness: initial; text-decoration-style: in=
itial; text-decoration-color: initial;">Participant 5: ____________________________ Designation=
: _________________ I/C No: __________________<p style=3D"color:=
 rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: n=
ormal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-sty=
le: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orpha=
ns: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal=
; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-=
decoration-style: initial; text-decoration-color: initial;">Company: __________________________=
_______________________________________________<p style=3D"color=
: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: =
normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-st=
yle: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orph=
ans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: norma=
l; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text=
-decoration-style: initial; text-decoration-color: initial;">Address: _________________________=
_________________________________________________<p style=3D"col=
or: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing=
: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; font-=
style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; or=
phans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: nor=
mal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; te=
xt-decoration-style: initial; text-decoration-color: initial;">______________________________=
___________________________________________________<p style=3D"c=
olor: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spaci=
ng: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px; fon=
t-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; =
orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: n=
ormal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; =
text-decoration-style: initial; text-decoration-color: initial;">Contact person: ______________=
_______________________ Designation: ___________________<p style=
=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-=
spacing: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12px=
; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: nor=
mal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-ca=
ps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: init=
ial; text-decoration-style: initial; text-decoration-color: initial;"><font=
 face=3D"Arial, Helvetica, sans-serif" size=3D"2">Tel: __________________ F=
ax: __________________ E-Mail: ___________________________<p sty=
le=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; lette=
r-spacing: normal; font-family: Helvetica, Arial, sans-serif; font-size: 12=
px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: n=
ormal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-=
caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: in=
itial; text-decoration-style: initial; text-decoration-color: initial;"><fo=
nt face=3D"Arial, Helvetica, sans-serif" size=3D"2">Payment: RM ___________=
__ Cheque No.: __________________<p style=3D"color: rgb(34, 34, =
34); text-transform: none; text-indent: 0px; letter-spacing: normal; font-f=
amily: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; f=
ont-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows=
: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-tex=
t-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-st=
yle: initial; text-decoration-color: initial;"> <p style=3D"color: rgb(34, 34, 34=
); text-transform: none; text-indent: 0px; letter-spacing: normal; font-fam=
ily: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; fon=
t-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: =
2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-=
stroke-width: 0px; text-decoration-thickness: initial; text-decoration-styl=
e: initial; text-decoration-color: initial;"> <p style=3D"color: rgb(34, 34, 34);=
 text-transform: none; text-indent: 0px; letter-spacing: normal; font-famil=
y: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-=
weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2;=
 font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-st=
roke-width: 0px; text-decoration-thickness: initial; text-decoration-style:=
 initial; text-decoration-color: initial;">______________________ Signature &amp; Company St=
amp<p style=3D"color: rgb(34, 34, 34); text-transform: none; tex=
t-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, sans-=
serif; font-size: 12px; font-style: normal; font-weight: 400; word-spacing:=
 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: n=
ormal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-deco=
ration-thickness: initial; text-decoration-style: initial; text-decoration-=
color: initial;">--------------------------=
---------------------------------------------------------------------------=
---------------------------------------------------------------------------=
-------------------------------<p style=3D"color: rgb(34, 34, 34=
); text-transform: none; text-indent: 0px; letter-spacing: normal; font-fam=
ily: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; fon=
t-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: =
2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-=
stroke-width: 0px; text-decoration-thickness: initial; text-decoration-styl=
e: initial; text-decoration-color: initial;"> <strong=
>Contact: SP TRAINING PLT (PSMB Registered Training P=
rovider MyCo ID: LLP0003472LGN) Ms. Esther Low / Stacy Low Tel: 03-62=
507350&nbsp;&nbsp;&nbsp; Fax: 03-62437350&nbsp;&nbsp;&nbsp; H/P: 012-290933=
0&nbsp;&nbsp;&nbsp; E-Mail:&nbsp;<a href=3D"mailto:sptr=
ainingplt@gmail.com" target=3D"_blank">sptrainingplt@gmail.com</=
a> Office Hour: M=
onday ~ Friday 9.00 am~5.00 pm<p style=3D"color: rgb(34, 34, 34)=
; text-transform: none; text-indent: 0px; letter-spacing: normal; font-fami=
ly: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font=
-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2=
; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-s=
troke-width: 0px; text-decoration-thickness: initial; text-decoration-style=
: initial; text-decoration-color: initial;"> <p style=3D"color: rgb(34, 34, 34); =
text-transform: none; text-indent: 0px; letter-spacing: normal; font-family=
: Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-w=
eight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; =
font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-str=
oke-width: 0px; text-decoration-thickness: initial; text-decoration-style: =
initial; text-decoration-color: initial;">Remarks: Registration can =
be made by fax, email or online. Payment shall be made payable to SP TRA=
INING PLT<p style=3D"color: rgb(34, 34, 34); text-transform: non=
e; text-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial,=
 sans-serif; font-size: 12px; font-style: normal; font-weight: 400; word-sp=
acing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatu=
res: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; tex=
t-decoration-thickness: initial; text-decoration-style: initial; text-decor=
ation-color: initial;"> <p style=3D"color: rgb(34, 34, 34); text-transform: none;=
 text-indent: 0px; letter-spacing: normal; font-family: Helvetica, Arial, s=
ans-serif; font-size: 12px; font-style: normal; font-weight: 400; word-spac=
ing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligature=
s: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-=
decoration-thickness: initial; text-decoration-style: initial; text-decorat=
ion-color: initial;">The updates of our training courses are sent to you, as we think that they=
 might be of interest and benefit to you. Please help to forward to othe=
rs who may be interested. However, if you do not wish to receive further=
 mailings from us, please reply to&nbsp;<a href=3D"mail=
to:sp.trainingmgmt@gmail.com" target=3D"_blank"><spa=
n class=3D"clickable ClickableEmail inactive" style=3D"border-width: 0px 0p=
x 1px; border-style: dotted; border-color: rgb(51, 51, 51); cursor: pointer=
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an></a>=
&nbsp;with "REMOVE" in the subject line. Thank you.</font=
><p style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent: 0px=
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ize: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; white-s=
pace: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-v=
ariant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickn=
ess: initial; text-decoration-style: initial; text-decoration-color: initia=
l;"><br style=3D"color: rgb(34, 34, 34); text-transform: none; text-indent:=
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nt-size: 12px; font-style: normal; font-weight: 400; word-spacing: 0px; whi=
te-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; fo=
nt-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-th=
ickness: initial; text-decoration-style: initial; text-decoration-color: in=
itial;"></body>