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From: "SP Training" <training@sptrainingmy.com>
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Date: Tue, 3 Aug 2021 02:31:12 +0800
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Subject: ***SPAM*** Online Training - Managing Difficult Employees & Absenteeism, 14 & 15 September 2021 (9am - 1pm)

<head> =0A<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3Dwindows-1252"> =0A =0A<meta name=3D"GENERATOR" content=3D"MSHTML 11.00.9=
600.18618"></head> =0A<body> SP Training PLT presents to you</fon=
t><br=
>Remote Online Training Managing Difficult Employees =
&amp; Absenteeism Date: 14 &amp; 15 September 2021 (Tuesday &amp; Wedne=
sday) Time: 9.00 am - 1.00 pm Facilitator: Krishnan Ramasamy HRDF=
: Claimable under SBL Khas Scheme Course Fee: RM700 per person <=
font face=3D"Arial, Helvetica, sans-serif" size=3D"2">Introducti=
on : Organization experience various people problems - abse=
nteeism, tardiness, insubordination, low productivity, rebelliousness, diso=
bedience to rules and regulations, mediocrity, wastage, machine breakdown, =
misuse of funds, etc. If people are the most important resource in an organ=
ization, they could also be the biggest source of problems. <=
font face=3D"Arial, Helvetica, sans-serif" size=3D"2">Successfully driven c=
ompanies practice planned downtime and keep unplanned activities at a very =
low level, as these non-value-added activities or practices adversely affec=
t the Company=92s Business performance. Thus, these people problems, partic=
ularly arising from absenteeism, (Unplanned Downtime) adversely affect the =
organization=92s effectiveness and ability to achieve its desired end resul=
ts=3F The biggest challenge to management, leadership and the human resourc=
es development department of any organization is how to change the attitude=
s of some of these people and spur them towards one synergistic workforce, =
driven and committed to excellence. <fon=
t face=3D"Arial, Helvetica, sans-serif" size=3D"2">Objectives :<=
/u> At the end of this training session, participants will be a=
ble to: =95&nbsp;Equip participants with the skill and knowledge of hand=
ling difficult employees =95&nbsp;Learn the different forms and causes o=
f difficult employees and absenteeism =95&nbsp;Acquire the relevant tech=
nical and legal knowledge in dealing with such problems and situations =
=95&nbsp;Enable participants to apply various methods in managing difficult=
 employees &amp; absenteeism Key Contents :<=
/strong> Module 1 - Attitude - Attributes as against Measurable in Manag=
ing Performance =95&nbsp;Meaning of Attitude =95&nbsp;Molders of At=
titude =95&nbsp;Understanding Attitude, Beliefs and Values =95&nbsp=
;The different aspects of Self-Concepts =95&nbsp;How Self-Concepts deve=
lops =95&nbsp;Self-worth and self-fulfilling prophecy =95&nbsp;The =
way we behave and why we behave in that mannerModule 2 - Factors in the Environme=
nt (Professional/Company) =95&nbsp;Working conditions =95&nbsp;Job =
Satisfaction (QWL - Quality of Work Life) =95&nbsp;Psychological Contra=
cts =95&nbsp;Changing market forces and entrepreneur=92s dilemma. =
=95&nbsp;Leadership &amp; Supervisory style =96 Front line Supervision effe=
ctiveness in controlling absenteeism =95&nbsp;Organizational culture <b=
r>=95&nbsp;Appraisal systems, reviews and opportunities for growth =95&=
nbsp;Training programs &amp; Continuous growthModule 3 =96 Absenteeism&nbsp;&nbsp=
; =95&nbsp;What is absenteeism=3F =95&nbsp;Absenteeism, Tardiness &=
amp; its impact on organizations =95&nbsp;Why do people absent themselv=
es from work=3F =95&nbsp;Monitoring absenteeism =95&nbsp;Investigat=
ing absenteeism =95&nbsp;How to reduce absenteeism=3F<fon=
t face=3D"Arial, Helvetica, sans-serif" size=3D"2">Module 4 =96 Handling Di=
fficult Employee =95&nbsp;Handling a difficult employee - (A Case of Abs=
enteeism) =95&nbsp;3 key principles in disciplining employees =95&n=
bsp;Need for counselling =95&nbsp;Steps in counselling =95&nbsp;Sev=
en step intervention model in counselling. =95&nbsp;Counsel and coach b=
efore discipline. =95&nbsp;G.R.O.W Model &amp; Guidelines on mentoring.=
 =95&nbsp;Positive versus negative disciplining (Role Play: Group activ=
ity in Coaching and Counselling application.)Module 5 =96 Misconduct &amp; Termin=
ation =95&nbsp;Positive, Progressive Discipline policies &amp; documenta=
tion =95&nbsp;Understanding minor and major misconducts =95&nbsp;Th=
e issue of termination =96 Section 30 (5) of the IRA 1967 =93The Industrial=
 Court shall act according to equity, good conscience and the substantial m=
erits of the case without regard to technicalities and Legal form.=94 </fon=
t> =
Me=
thodology : Remote online learning - interactive and partic=
ipative virtual classroom with discussions Who Should Attend :</stron=
g> This program is specially designed for managers, executives and super=
visors of various backgrounds that require skill and knowledge of handling =
difficult employees and managing absenteeism. Facilitator :<=
br>Mr. Krishnan Ramasamy graduated from University of London with an honors=
 degree in Law (LL.B). He also holds an MBA (Human Resource) from Frederick=
 Taylor International University, USA. He packs 25 years of industrial expe=
rience, combining both Operations and Human Resource Management. He is a ce=
rtified PSMB Trainer and a 6 Sigma Green Belter. He is also a certified fac=
ilitator for 7 Habits of Highly effective People and Kepner Tregoe=92s Prob=
lem Solving and Decision-Making Training Program. He worked in renowned =
multi-national Corporations, e.g.: Motorola Semiconductor and the Samsung G=
roup of Companies in Seremban where he led the Technical development Team t=
o Pusan, South Korea, which Team subsequently played the key role in the ex=
pansion of Manufacturing facilities in Malaysia. Before branching out into =
training and consultancy, he was with Berjaya Redang Resort &amp; Kwantas C=
orporation Berhad. Krishnan has combined his vast Managerial, Technical,=
 Process, HRM and Legal experience into classic training programs. His trai=
nings have been tailored and developed so as to steer effective management =
of resources and to meet current global standards in every aspect of qualit=
y, cost, delivery and product innovation. ------------------------------------------=
---------------------------------------------------------------------------=
---------------------------------------------------------------------------=
--------- Upcoming Webinar:1. Handling Difficult Cust=
omers and Complaints Effectively 16 August 2021 (9.00am - 5.00pm)=
2. Creative P=
roblem Solving 17 August 2021 (9.00am - 5.00pm)3. Purchasing Negotiation Skil=
ls and Cost Reduction Techniques 19 August 2021 (9.00am - 5.00pm)=
4. Corporate =
Financial Analysis for Better Decision Making 23 August 2021 (9.00am - 5=
.00pm)=
5. Microsoft Excel for Financial Planning 30 August 2021 (9.00am - 5.00p=
m)6. K=
emahiran Penyeliaan Yang Berkesan 17 September 2021 (9.00am - 5.00pm)</f=
ont>7. Pengur=
usan Stor &amp; Inventori yang Berkesan 20 September 2021 (9.00am - 5.00=
pm)8. =
Mastering Cash Flow, Collection Planning &amp; Trade Financing 27 &amp; =
28 September 2021 (9.00am - 5.00pm)----------------------------------------------=
---------------------------------------------------------------------------=
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----- Registration Form: Yes! (I am / We are) interested i=
n attending the Remote Online Training on Managing Difficult Employees =
&amp; Absenteeism dated 14 &amp; 15 September 2021Is your company registered wit=
h PSMB: YES / NO Participant 1: ____________________________ Designation: ____=
_____________ I/C No: __________________Participant 2: __________________________=
__ Designation: _________________ I/C No: __________________<=
font face=3D"Arial, Helvetica, sans-serif" size=3D"2">Participant 3: ______=
______________________ Designation: _________________ I/C No: _____________=
_____P=
articipant 4: ____________________________ Designation: _________________ I=
/C No: __________________Participant 5: ____________________________ Designation:=
 _________________ I/C No: __________________Company: ___________________________=
______________________________________________Address: __________________________=
_________________________________________________________________________________=
________________________________________________Contact person: _________________=
____________________ Designation: ___________________ Tel: __________________ Fax=
: __________________ E-Mail: ___________________________<font=
 face=3D"Arial, Helvetica, sans-serif" size=3D"2">Payment: RM _____________=
 Cheque No.: __________________ ______________________ Signature &amp; Compan=
y Stamp--------------------------------------------------------------------------=
---------------------------------------------------------------------------=
----------------------------------------------------Contact:</stro=
ng> (PSMB Registered Training Provider MyCo ID: LLP0003472LGN) Ms. E=
sther Low / Stacy Low Tel: 03-62507350&nbsp;&nbsp;&nbsp; Fax: 03-6243735=
0&nbsp;&nbsp;&nbsp; H/P: 012-2909330&nbsp;&nbsp;&nbsp; E-Mail: <a hr=
ef=3D"mailto:sptrainingplt@gmail.com">sptrainingplt@gmail.com</a> Office Hour: Monday ~ Friday 9.00 am~5.=
00 pm<=
br><st=
rong>Remarks: Registration can be made by fax, email or =
online. Payment shall be made payable to SP TRAINING PLT<f=
ont face=3D"Arial, Helvetica, sans-serif" size=3D"2"> <fon=
t face=3D"Arial, Helvetica, sans-serif" size=3D"2">The updates of our train=
ing courses are sent to you, as we think that they might be of interest and=
 benefit to you. Please help to forward to others who may be interested.=
 However, if you do not wish to receive further mailings from us, please=
 reply to <a href=3D"mailto:sp.trainingmgmt@gmail.com">sp.trainingmgmt@gmail.com<=
/a> with "REMOVE" in=
 the subject line. Thank you. </body>