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From: "james@otcmsb.com.my" <james@otcmsb.com.my>
To: "HI SIR/MADAM," <james@otcmsb.com.my>
Date: Wed, 21 Jul 2021 13:19:58 +0800
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Subject: ***SPAM*** =?windows-1252?Q?LIVE_ONLINE_PROGRAM_=96_TRAINING_NEEDS_ANALYSIS_FOR_ORGANISATIONAL_EFFECTIVENESS_&_EFFICIENCY_(13-14_SEP_2021)?=

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CLICK HERE TO DOWNLOAD THE FULL BROCHURE FILE

=A0

LIVE ONLINE PROGRAM

TRAINING NEEDS ANALYSIS FOR ORGANISATIONAL EFFECTIVENESS & EFFICIENCY

Venue : Online Training (Via Zoom)=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0(HRDF/SBL Khas =
Claimable)

Date : 13 Sep2021 (Mon)=A0 |=A0 9am =96 =
5pm=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0By =
Nurul

14 Sep 2021 (Tue) |=A0 9am =96 5pm=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0.=A0 =A0

=2E=A0=A0=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0.=A0=A0=20

INTRODUCTION:

=93Effective training or development depends more on knowing what results =
are=20
required =96 for the individual, the department and the organization as a =
whole.=20
With limited budget and the need for cost-effective solutions, all =
organizations=20
need to feel secure that the resources invested in training are targeted =
at=20
areas where training and development is needed and a positive return on =
investment=20
is guaranteed. Analyzing training needs is a vital prerequisite for any =
effective=20
training program or event. Simply throwing training at individuals may =
miss=20
the priority needs, and even cover areas that are not essential.=94 - =
Chartered=20
Management Institute.=20

=A0

PROGRAM=92S OBJECTIVES:

At the end of this program, among others, participants will be able to:

-=A0=A0=A0 Describe factors that impact the organization, which ultimately =
raise=20
the need for TNA

-=A0=A0=A0 Explain the key processes in TNA

-=A0=A0=A0 Describe key techniques in data gathering and analysis

-=A0=A0=A0 Link TNA to relevant training programs to close performance gap

-=A0=A0=A0 Share the processes in training development, delivery and =
evaluation

-=A0=A0=A0 Suggest interventions, other than training, to close =
performance gap

-=A0=A0=A0=A0 Describe qualities of an effective TNA consultant / =
professional=A0

=A0=20

TARGET PARTICIPANTS:

Executives up to new Managers =96 in HR and other functions=A0

=A0

METHODOLOGY:

This 2-day Online or Face-to-Face program will make use the following =
training=20
delivery methods:

-=A0=A0=A0 Short lectures

-=A0=A0=A0 Activities

-=A0=A0=A0 Group discussions and presentations

-=A0=A0=A0 Sample forms

-=A0=A0=A0 Video clip presentations

-=A0=A0=A0 Quiz=A0=A0

=A0=A0

OUTLINE OF WORKSHOP

DAY 1 (9.00am=975.00pm)

=A0

8.30 =96 9.00 am

Registration, Program Opening and Introductions=A0

=A0

9.00 =96 10.30 am

=A0#1: Understanding Issues in Present-day Organizations

-=A0The purpose of an organization

-=A0Vision, Mission and Values: do you talk and walk them?

-=A0Changes, and challenges affecting organization=92s lifespan, and =
ultimately=20
you and your job

-=A0The cost and consequences of doing nothing

-=A0Running faster vs. Running differently

=A0

10.30 =96 10.45 am

R&R

=A0

10.45 =96 12.45 pm

#2: People =96 The Organization=92s #1 Asset

-=A0Organizational goals and key organizational resources

-=A0Human resource: asset vs. liability

-=A0First WHO, then WHAT

-=A0=93Right person for the right job at the right time=94

-=A0Poor recruitment, selection, placement and development costs

-=A0Competency and performance: definitions=20

-=A0The need to gauge or measure employee=92s competency

=A0

12.45 =96 1.55 pm

Lunch Break

=A0

1.55 =96 2.10 pm

Recap

=A0

2.10 =96 3.30 pm

#2: (cont=92d)

#3: TNA =96 Overview and Process

-=A0Competency framework: Competency Dictionary and Required Competency =
Level=20
vs. Current Competency Level

-=A0When competency is not well-defined: other ways to measure

-=A0What is TNA?

-=A0Why is TNA important?

-=A0The TNA process map: understanding the overall picture

-=A0TNA =96 the detail process:=A0planning the TNA

=A0

3.30 =96 3.45 pm

R&R

=A0

3.45 =96 5.00 pm

#3: (cont=92d)

-=A0TNA =96 the detail process:=A0gathering the data

-=A0Qualitative and Quantitative data

-=A0Past performance records / documents

-=A0Questionnaire =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=20

-=A0One-to-one or group interview

=A0=A0

5.00 pm onwards

Quiz and End of Day 1

=A0

=A0=A0

=A0

DAY 2 (9.00am=975.00pm)

=A0

8.30 =96 8.40 am

Re-registration

=A0

8.40 =96 9.00 am

Recap Session

=A0

9.00 =96 10.30 am

3: (cont=92d)

-=A0Data entry =96 tips

-=A0TNA =96 the detail process: turning data into useful information

-=A0Data analysis

-=A0TNA =96 the detail process:=A0presenting the report to the client

=A0

10.30 =96 10.45 am

R&R

=A0

10.45 =96 12.45 pm

#4: TNA =96 Training-based Intervention

-=A0Training: a powerful performance intervention

-=A0Design: factors to be considered

-=A0Designing the content based on objectives and evaluation: the =
Kirkpatrick=92s=20
Model

-=A0Pilot: why pilot, and effective piloting elements

-=A0Deliver: getting the content across effectively

-=A0Training evaluation: rationale

-=A0Evaluating yourself (as trainer) for personal improvement

=A0

12.45 =96 1.55 pm

=A0Lunch

=A0

1.55 =96 2.10 pm

Recap

=A0

2.10 =96 3.30 pm

#4: (cont=92d)

#5: TNA =96 Non-training Interventions

-=A0ROI from training: why returns are important?

-=A0Calculating the ROI: direct and indirect returns and benefits

-=A0The non-training interventions: why this type of intervention is =
required?

-=A0Goals: need for clarifying and being realistic

-=A0Coaching vs. counselling

-=A0Job description: review required

-=A0Job enlargement, enhancement, etc=2E

-=A0Environment and work tools availability: conducive and suitable?

-=A0Motivation: is it really motivating?

-=A0Success factors for the implementation of the interventions

=A0

3.30 =96 3.45 pm

R&R

=A0

3.45 =96 5.00 pm

#6: The TNA Consultant / Professional

-=A0The TNA Consultant / Professional: key roles to be played

-=A0Master your behavior: issues of integrity and professionalism

-=A0Master yourself: mindset =96 growth vs. fixed; unlearning and =
relearning continuously

-=A0Master yourself: develop confidence

-=A0Master yourself: develop empathy =96 using empathy when communicating =
during=20
TNA

-=A0Image and looking professional: tips

=A0

5.00 pm onwards

Quiz and End of Program

=A0

** Digital Certificate of attendance will be awarded for those who =
completed=20
the course

=A0

ABOUT THE FACILITATOR=20

=A0

Nurul graduated with Bachelor of Laws from Manchester Metropolitan =
University,=20
UK. Prior to being self-employed in 2004, she worked in various prominent =
organisations=20
for almost 11 years.=20

=A0

Her employment at a national management institute in 1997 was =
instrumental=20
in deepening her passion in human and organisational development, and it =
was=20
there that she started out as co-facilitator for leadership and =
team-building=20
programmes for corporations like WTW-Lehrer McGovern, Eveready Battery =
and=20
Sapura. She acted as administrator and co-consultant for the management =
institute=92s=20
inaugural Training Needs Analysis (TNA) services. Whilst at the =
management=20
institute too, she was approached to translate a motivational book, from =
English=20
to Bahasa Malaysia. The book, =93Resam Hidup=94, was published by the =
management=20
institute in 2000.=20

=A0

From 2002 =96 2004, Nurul was an in-house trainer for a public-listed =
property=20
conglomerate. Being versatile, she trained all levels of staff on =
programmes=20
like positive attitude, managing people, supervisory skill, time and =
stress=20
management, leadership, team power, service excellence, interpersonal =
skill=20
and quality management.=20

=A0

In 2005, Nurul edited diploma-level modules for the Open University =
Malaysia=20
(OUM), and in 2006, she edited various texts on Islamic finance for Bank =
Negara=92s=20
International Centre for Education in Islamic Finance (INCEIF), for its =
inaugural=20
professional courses in Islamic Finance. In 2008, she co-authored a book, =
=93Making=20
a Difference=94, which was published by MIM in 2009. In 2009, she was one =
of=20
four authors involved with the writing and publication of a book for the =
human=20
resource development fraternity titled, =93Beyond Training: The =
Practitioner=92s=20
Perspective.=94 In 2010, she co-authored a coffee table book for a =
national association=92s=20
60th anniversary, and the book was launched in 2011.=20

=A0

Nurul is a regular resource person for some of OUM=92s executive diploma =
programmes=20
(modules: Organisational Behaviour, Personal Mastery, Business Management =
and=20
Business Communication). Apart from OUM, she also lectures for UK-based =
Society=20
of Business Practitioner=92s executive diploma programmes (modules: Human =
Capital=20
Development, Stakeholder Management, Business Process and Business =
Strategy).=20
She was a resource person from a team appointed by MDeC (from 2005 to =
2006)=20
to deliver technopreneur development modules to assist unemployed IT =
graduates=20
to start their own business. In 2010, she was a trainer appointed by a =
state=20
government agency to train new and existing micropreneurs on =
entrepreneurship.=20

=A0

Organisations that have benefited from her training sessions since 2004 =
include=20
TM Research & Development, Aker Solutions, Petronas Bhd, Bintulu Port, =
Labuan=20
Shipyard & Engineering, Sarawak Forestry, SAPURA, eTiQa Bhd, Kurnia =
Insurance,=20
Dumex Bhd, Nestle Bhd, Carrefour, UMW, NAZA, MAB, THONEH, FELDA, Tanjong =
Plc,=20
Multimodal Freight, Habib Jewels, LPPKN, KWSP, CMM Kuching, SEDC, Perwaja =
Bhd,=20
Intel, Hoya Electronics, Revertex, Zuellig Pharma, EON Bank, Hong Leong =
Bank,=20
SME Bank, Bank Negara Malaysia, SIDC, Amanah Raya, SIRIM, UEM Bhd, =
Lafarge,=20
PKNS Academy, ILSAS-TNB, Sime Darby Plantation, Telekom Brunei and =
Takaful=20
Brunei=2E

=A0

(HRDF/SBL Khas Claimable)

=A0

=A0EARLY BIRD Fee  =20

NORMAL FEE

Registration before

30 Aug 2021  =20

RM 1,270.00/pax

(Subject to 6% SST)  =20

Registration after

30 Aug 2021  =20

RM 1,320.00/pax

(Subject to 6% SST)

Group Registration: Register 3 participants from the same organization, =
the=20
4th participant is FREE.=20
(Buy 3 Get 1 Free) if Register before 30 Aug 2021. Please act fast to =
grab=20
your favourite training program!
        =20

=A0

=A0CLICK HERE TO DOWNLOAD THE FULL BROCHURE FILE

We hope you find it informative and interesting and we look

forward to seeing you soon=2E

Please act fast to grab your favorite training program! Pleasecall =
012-588=20
2263

or email to james@otc.com.my

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type=20

Unsubscribein the subject area. We will remove your name from the list =
and=20
you will not receive any additional e-mail

=A0

Thanks

=A0

Regards

James

OTC Training Centre Sdn Bhd
Mobile No. : 012-5882263

Email address: james@otc.com.my

website:www.otc.com.my

Facebook: www.facebook.com/otcmalaysia

Linkedin :http://linkedin.com/in/otctrainingcentre

Instagram : https://www.instagram.com/otctrainingcentre/

=93Be sure to follow my LinkedIn, Facebook and instagram page, where I =
share=20
breaking news and information=94

We Believe in connecting Knowledge...both for your People & Industry

=A0

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<a=20
href=3D"https://drive.google.com/file/d/1Z_RwLXkijpAmy_2L8sF2c3f1JO_AFpMy/v=
iew?usp=3Dsharing"><font=20
color=3D#800080 size=3D3>CLICK HERE TO DOWNLOAD THE FULL BROCHURE=20
FILE</a>
&nbsp;
LIVE=20
ONLINE PROGRAM<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>TRAINING=20
NEEDS ANALYSIS FOR ORGANISATIONAL EFFECTIVENESS &amp; =
EFFICIENCY<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Venue=20
: Online Training (Via Zoom)&nbsp;&nbsp; <span=20
style=3D"COLOR: =
#0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
red; mso-ansi-language: EN-US'>(HRDF/SBL=20
Khas Claimable)<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Date=20
: 13 Sep 2021 (Mon)&nbsp; |&nbsp; =
9am =96=20
5pm<span=20
style=3D"COLOR: =
#0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;By=
=20
Nurul<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
#0d0d0d; mso-ansi-language: EN-US'>14=20
Sep 2021=20
(Tue) |&nbsp; 9am =96 5pm<span=20
style=3D"COLOR: #0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;<span=20
style=3D"COLOR: white">&nbsp;.&nbsp; &nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
white; mso-ansi-language: EN-US'>.&nbsp;&nbsp;=20
<o:p></o:p>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;.&nbsp;&nbsp;=20
<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>INTRODUCTION:<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
=93Effective=20
training or development depends more on knowing what results are required =
=96 for=20
the individual, the department and the organization as a whole. With =
limited=20
budget and the need for cost-effective solutions, all organizations need =
to feel=20
secure that the resources invested in training are targeted at areas =
where=20
training and development is needed and a positive return on investment is=20
guaranteed. Analyzing training needs is a vital prerequisite for any =
effective=20
training program or event. Simply throwing training at individuals may =
miss the=20
priority needs, and even cover areas that are not essential.=94 - =
Chartered=20
Management Institute. <span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>PROGRAM=92S=20
OBJECTIVES:<o:p></o:p>
At=20
the end of this program, among others, participants will be able =
to:<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Describe=20
factors that impact the organization, which ultimately raise the need for=20
TNA<o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Explain=20
the key processes in TNA<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Describe=20
key techniques in data gathering and analysis<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Link=20
TNA to relevant training programs to close performance gap<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Share=20
the processes in training development, delivery and =
evaluation<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Suggest=20
interventions, other than training, to close performance gap<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;&nbsp;=20
Describe=20
qualities of an effective TNA consultant / professional<font=20
face=3DCalibri>&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;=20
<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>TARGET=20
PARTICIPANTS:<o:p></o:p>
Executives=20
up to new Managers =96 in HR and other functions&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
METHODOLOGY:<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
This=20
2-day Online or Face-to-Face program will make use the following training=20
delivery methods:<o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Short=20
lectures<o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Activities<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Group=20
discussions and presentations<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Sample=20
forms<o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Video=20
clip presentations<o:p></o:p>
-<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;&nbsp;&nbsp;=20
Quiz&nbsp;&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
OUTLINE=20
OF WORKSHOP<o:p></o:p>
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1pt solid; WIDTH: 458.5pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: =
transparent"=20
 vAlign=3Dtop width=3D611>
 DAY=20
 1 (9.00am=975.00pm)<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt"><o:p><font=20
 face=3DCalibri>&nbsp;</o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>8.30=20
 =96 9.00 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Registration,=20
 Program Opening and Introductions&nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: 125%"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>9.00=20
 =96 10.30 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;#1:=20
 Understanding Issues in Present-day Organizations<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 purpose of an organization<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Vision,=20
 Mission and Values: do you talk and walk them?<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Changes,=20
 and challenges affecting organization=92s lifespan, and ultimately =
you and=20
 your job<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 cost and consequences of doing nothing<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Running=20
 faster vs. Running differently<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>10.30=20
 =96 10.45 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>R&amp;R<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>10.45=20
 =96 12.45 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#2:=20
 People =96 The Organization=92s #1 Asset<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Organizational=20
 goals and key organizational resources<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Human=20
 resource: asset vs. liability<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;First=20
 WHO, then WHAT<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;=93Right=20
 person for the right job at the right time=94<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Poor=20
 recruitment, selection, placement and development costs<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Competency=20
 and performance: definitions <span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 need to gauge or measure employee=92s competency<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>12.45=20
 =96 1.55 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Lunch=20
 Break<o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>1.55=20
 =96 2.10 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Recap<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>2.10=20
 =96 3.30 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#2:=20
 (cont=92d)<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#3:=20
 TNA =96 Overview and Process<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Competency=20
 framework: Competency Dictionary and Required Competency Level vs. =
Current=20
 Competency Level<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;When=20
 competency is not well-defined: other ways to measure<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;What=20
 is TNA?<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Why=20
 is TNA important?<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 TNA process map: understanding the overall picture<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;TNA=20
 =96 the detail process:&nbsp;planning the TNA<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>3.30=20
 =96 3.45 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>R&amp;R<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>3.45=20
 =96 5.00 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#3:=20
 (cont=92d)<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;TNA=20
 =96 the detail process:&nbsp;gathering the data<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Qualitative=20
 and Quantitative data<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Past=20
 performance records / documents<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Questionnaire=20
 =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 <o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;One-to-one=20
 or group interview<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;&nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>5.00=20
 pm onwards<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Quiz=20
 and End of Day 1<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;&nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 470.5pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D627>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: #0033cc; mso-ansi-language: EN-US'>DAY=20
 2 (9.00am=975.00pm)<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt"><o:p><font=20
 face=3DCalibri>&nbsp;</o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>8.30=20
 =96 8.40 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Re-registration<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>8.40=20
 =96 9.00 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Recap=20
 Session<o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>9.00=20
 =96 10.30 am<o:p></o:p>
 3:=20
 (cont=92d)<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Data=20
 entry =96 tips<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;TNA=20
 =96 the detail process: turning data into useful =
information<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Data=20
 analysis<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;TNA=20
 =96 the detail process:&nbsp;presenting the report to the =
client<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>10.30=20
 =96 10.45 am<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>R&amp;R<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>10.45=20
 =96 12.45 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#4:=20
 TNA =96 Training-based Intervention<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Training:=20
 a powerful performance intervention<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Design:=20
 factors to be considered<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Designing=20
 the content based on objectives and evaluation: the Kirkpatrick=92s=20
 Model<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Pilot:=20
 why pilot, and effective piloting elements<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Deliver:=20
 getting the content across effectively<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Training=20
 evaluation: rationale<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Evaluating=20
 yourself (as trainer) for personal improvement<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>12.45=20
 =96 1.55 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Lunch<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>1.55=20
 =96 2.10 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Recap<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>2.10=20
 =96 3.30 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#4:=20
 (cont=92d)<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#5:=20
 TNA =96 Non-training Interventions<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;ROI=20
 from training: why returns are important?<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Calculating=20
 the ROI: direct and indirect returns and benefits<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 non-training interventions: why this type of intervention is=20
 required?<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Goals:=20
 need for clarifying and being realistic<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Coaching=20
 vs. counselling<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Job=20
 description: review required<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Job=20
 enlargement, enhancement, etc.<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Environment=20
 and work tools availability: conducive and suitable?<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Motivation:=20
 is it really motivating?<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Success=20
 factors for the implementation of the interventions<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>3.30=20
 =96 3.45 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>R&amp;R<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>3.45=20
 =96 5.00 pm<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>#6:=20
 The TNA Consultant / Professional<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;The=20
 TNA Consultant / Professional: key roles to be played<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Master=20
 your behavior: issues of integrity and professionalism<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Master=20
 yourself: mindset =96 growth vs. fixed; unlearning and relearning=20
 continuously<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Master=20
 yourself: develop confidence<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Master=20
 yourself: develop empathy =96 using empathy when communicating =
during=20
 TNA<o:p></o:p>
 -<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>&nbsp;Image=20
 and looking professional: tips<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 &nbsp;<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>5.00=20
 pm onwards<o:p></o:p>
 <span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Quiz=20
 and End of Program<span=20
 style=3D"FONT-SIZE: =
10pt"><o:p></o:p></td></tr></table></div>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
**=20
Digital Certificate of attendance will be awarded for those who completed =
the=20
course<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-ansi-language: EN-US'>ABOUT=20
THE FACILITATOR <span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p></o:p>
Nurul=20
graduated=20
with Bachelor of Laws from Manchester Metropolitan University, UK. Prior =
to=20
being self-employed in 2004, she worked in various prominent organisations =
for=20
almost 11 years. <o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
Her=20
employment at a national management institute in 1997 was instrumental in=20
deepening her passion in human and organisational development, and it was =
there=20
that she started out as co-facilitator for leadership and team-building=20
programmes for corporations like WTW-Lehrer McGovern, Eveready Battery =
and=20
Sapura. She acted as administrator and co-consultant for the management=20
institute=92s inaugural Training Needs Analysis (TNA) services. Whilst at =
the=20
management institute too, she was approached to translate a motivational =
book,=20
from English to Bahasa Malaysia. The book, =93Resam Hidup=94, was =
published by the=20
management institute in 2000. <span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
From=20
2002 =96 2004, Nurul was an in-house trainer for a public-listed property=20
conglomerate. Being versatile, she trained all levels of staff on =
programmes=20
like positive attitude, managing people, supervisory skill, time and =
stress=20
management, leadership, team power, service excellence, interpersonal =
skill and=20
quality management. <o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
In=20
2005, Nurul edited diploma-level modules for the Open University Malaysia =
(OUM),=20
and in 2006, she edited various texts on Islamic finance for Bank =
Negara=92s=20
International Centre for Education in Islamic Finance (INCEIF), for its=20
inaugural professional courses in Islamic Finance. In 2008, she =
co-authored a=20
book, =93Making a Difference=94, which was published by MIM in 2009. In =
2009, she=20
was one of four authors involved with the writing and publication of a =
book for=20
the human resource development fraternity titled, =93Beyond Training: The=20
Practitioner=92s Perspective.=94 In 2010, she co-authored a coffee table =
book for a=20
national association=92s 60th anniversary, and the book was launched in =
2011.=20
<o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
Nurul=20
is a regular resource person for some of OUM=92s executive diploma =
programmes=20
(modules: Organisational Behaviour, Personal Mastery, Business Management =
and=20
Business Communication). Apart from OUM, she also lectures for UK-based =
Society=20
of Business Practitioner=92s executive diploma programmes (modules: Human =
Capital=20
Development, Stakeholder Management, Business Process and Business =
Strategy).=20
She was a resource person from a team appointed by MDeC (from 2005 to =
2006) to=20
deliver technopreneur development modules to assist unemployed IT =
graduates to=20
start their own business. In 2010, she was a trainer appointed by a state=20
government agency to train new and existing micropreneurs on =
entrepreneurship.=20
<o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
Organisations=20
that have benefited from her training sessions since 2004 include TM =
Research=20
&amp; Development, Aker Solutions, Petronas Bhd, Bintulu Port, Labuan =
Shipyard=20
&amp; Engineering, Sarawak Forestry, SAPURA, eTiQa Bhd, Kurnia Insurance, =
Dumex=20
Bhd, Nestle Bhd, Carrefour, UMW, NAZA, MAB, THONEH, FELDA, Tanjong Plc,=20
Multimodal Freight, Habib Jewels, LPPKN, KWSP, CMM Kuching, SEDC, Perwaja =
Bhd,=20
Intel, Hoya Electronics, Revertex, Zuellig Pharma, EON Bank, Hong Leong =
Bank,=20
SME Bank, Bank Negara Malaysia, SIDC, Amanah Raya, SIRIM, UEM Bhd, =
Lafarge, PKNS=20
Academy, ILSAS-TNB, Sime Darby Plantation, Telekom Brunei and Takaful=20
Brunei.<o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>(HRDF/SBL=20
Khas Claimable)<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"WIDTH: 506.15pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: =
1184; mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 width=3D675 border=3D0>
 =20
 <tr style=3D"HEIGHT: 17.1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: =
#bebebe 1pt solid; WIDTH: 266.25pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; =
PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: =
2.9pt"=20
 width=3D355 colSpan=3D2>
 &nbsp;<span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
TEXT-TRANSFORM: uppercase; COLOR: black; mso-ansi-language: EN-US'>EARLY=20
 BIRD Fee<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 17.1pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 239.9pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; =
PADDING-LEFT: 2.9pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 width=3D320 colSpan=3D2>
 NORMAL=20
 FEE<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 26.4pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 26.4pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 148.5pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D198>
 Registration=20
 before<o:p></o:p>
 30=20
 Aug 2021<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 26.4pt; BORDER-RIGHT: #bebebe =
1pt solid; WIDTH: 117.75pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D157>
 RM=20
 1,270.00/pax<o:p></o:p>
 (Subject=20
 to 6% SST)<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 26.4pt; BORDER-RIGHT: #bebebe =
1pt solid; WIDTH: 131.2pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D175>
 Registration=20
 after<o:p></o:p>
 30=20
 Aug 2021<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 26.4pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 108.7pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D145>
 RM=20
 1,320.00/pax<o:p></o:p>
 (Subject=20
 to 6% SST)<span=20
 style=3D"FONT-SIZE: 10pt"><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 506.15pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D675 colSpan=3D4>
 Group=20
 Registration: Register=20
 3 participants from the same organization, the 4th participant is =
FREE.=20
 (Buy 3 Get 1 Free) if Register =
before 30=20
 Aug 2021. Please act fast to grab your favourite =
training=20
 program!<span=20
 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: =
110%"><o:p></o:p></td></tr>
 <tr style=3D"mso-yfti-irow: 3; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 148.5pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; =
PADDING-LEFT: 0cm; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0cm; =
BACKGROUND-COLOR: transparent"=20
 width=3D198></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 117.75pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; =
PADDING-LEFT: 0cm; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0cm; =
BACKGROUND-COLOR: transparent"=20
 width=3D157></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 131.25pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; =
PADDING-LEFT: 0cm; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0cm; =
BACKGROUND-COLOR: transparent"=20
 width=3D175></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 108.75pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; =
PADDING-LEFT: 0cm; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0cm; =
BACKGROUND-COLOR: transparent"=20
 width=3D145></td></tr></table></div>
<font=20
face=3DCalibri>&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<a=20
name=3D_Hlk61620322>&nbsp;</a><a=20
href=3D"https://drive.google.com/file/d/1Z_RwLXkijpAmy_2L8sF2c3f1JO_AFpMy/v=
iew?usp=3Dsharing">CLICK=20
HERE TO DOWNLOAD THE FULL BROCHURE FILE</a><a=20
name=3D_Hlk61620322></a>
We=20
hope you find it informative and interesting and we =
look<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
forward=20
to seeing you soon.<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>Please=20
act fast to grab your favorite training program! Please call =
012-588=20
2263<o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>or=20
email to <a=20
href=3D"mailto:james-otc@outlook.com">james-otc@outlook.com</a><=
/span>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
red; mso-ansi-language: EN-US'>&nbsp;<span=20
style=3D"FONT-SIZE: 10pt"><o:p></o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
red; mso-ansi-language: EN-US'>Do=20
forward this email to all your friends and colleagues who might be =
interested to=20
attend these programs=20
<o:p></o:p>
<o:p>&nbsp;</o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
#c00000; mso-ansi-language: EN-US'>If=20
you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type <o:p></o:p>
Unsubscribe<span=20
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in the subject area. We will remove your name from the list and you will =
not=20
receive any additional e-mail<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<font=20
face=3DCalibri>Thanks<o:p></o:p>
<o:p>&nbsp;</o:p>
<font=20
face=3DCalibri>Regards<o:p></o:p>
<font=20
face=3DCalibri>James<o:p></o:p>
<span=20
lang=3DEN-US style=3D"COLOR: black; mso-ansi-language: EN-US">OTC Training =
Centre=20
Sdn Bhd Mobile No. :=20
012-5882263<o:p></o:p>
=20
&nbsp; 
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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