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편집 파일: 1626843482.M954468P22045.server.saraya-global.com,S=211126,W=213949:2,

Envelope-to: jaisone@saraya.com.my
Delivery-date: Wed, 21 Jul 2021 12:58:02 +0800
From: "=?utf-8?Q?(Remote=20Online=20Training)=20DEALING=20DIFFICULT=20CUSTOMER?=
	=?utf-8?Q?=20BEHAVIOUR=20=26=20HANDLING=20COMPLAINTS?=" <michelle@rk-rakan.com> 
To: "jaisone@saraya.com.my" <jaisone@saraya.com.my>
Date: Wed, 21 Jul 2021 12:56:38 +0800
Subject: (Online) DEALING DIFFICULT CUSTOMER BEHAVIOUR & HANDLING COMPLAINTS
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Sender: newsletter@enewsletter2.com
Message-ID: <EQSVR0024500dc2f26e2471fb6d864fef64ff505@EQSVR002>

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:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22envelope return=22 />=0D=0A                      =
                                                                         =
                                                                         =
                                                 <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
footnote reference=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 semihidd=
en=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22annotation referenc=
e=22 />=0D=0A                                                            =
                                                                         =
                                                                         =
           <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 u=
nhidewhenused=3D=22true=22 name=3D=22line number=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22page number=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 semi=
hidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22endnote referen=
ce=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22endnote text=22 />=0D=0A           =
                                                                         =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22table of authorities=22 />=0D=0A                              =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22macro=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhid=
ewhenused=3D=22true=22 name=3D=22toa heading=22 />=0D=0A                 =
                                                                         =
                                                                         =
                                                      <w:LsdException loc=
ked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 nam=
e=3D=22List=22 />=0D=0A                                                  =
                                                                         =
                                                                         =
                     <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22List Bullet=22 />=0D=0A    =
                                                                         =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22List Number=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List 2=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhide=
whenused=3D=22true=22 name=3D=22List 3=22 />=0D=0A                       =
                                                                         =
                                                                         =
                                                <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
List 4=22 />=0D=0A                                                       =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22List 5=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22List Bullet 2=22 />=0D=0A                                     =
                                                                         =
                                                                         =
                                  <w:LsdException locked=3D=22false=22 se=
mihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Bullet 3=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22List Bullet 4=22 />=0D=0A            =
                                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22List Bullet 5=22 />=0D=0A                                     =
                                                                         =
                                                                         =
                                  <w:LsdException locked=3D=22false=22 se=
mihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Number 2=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22List Number 3=22 />=0D=0A            =
                                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22List Number 4=22 />=0D=0A                                     =
                                                                         =
                                                                         =
                                  <w:LsdException locked=3D=22false=22 se=
mihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Number 5=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 priority=3D=220=22 qformat=
=3D=22true=22 name=3D=22Title=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Closing=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhid=
ewhenused=3D=22true=22 name=3D=22Signature=22 />=0D=0A                   =
                                                                         =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 priority=3D=221=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22Default Paragraph Font=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 priority=3D=220=22 semihidden=3D=22true=22 unhidewhen=
used=3D=22true=22 name=3D=22Body Text=22 />=0D=0A                        =
                                                                         =
                                                                         =
                                               <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Bo=
dy Text Indent=22 />=0D=0A                                               =
                                                                         =
                                                                         =
                        <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Continue=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22List Continue 2=22 />=0D=0A                      =
                                                                         =
                                                                         =
                                                 <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
List Continue 3=22 />=0D=0A                                              =
                                                                         =
                                                                         =
                         <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Continue 4=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenu=
sed=3D=22true=22 name=3D=22List Continue 5=22 />=0D=0A                   =
                                                                         =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Message Header=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2211=22 qformat=3D=22true=22 name=3D=22Subtitle=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22Salutation=22 />=0D=0A                                        =
                                                                         =
                                                                         =
                               <w:LsdException locked=3D=22false=22 semih=
idden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Date=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22Body Text First Indent=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 n=
ame=3D=22Body Text First Indent 2=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Note=
 Heading=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22Body Text 2=22 />=0D=0A      =
                                                                         =
                                                                         =
                                                                 <w:LsdEx=
ception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22Body Text 3=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Body Text =
Indent 2=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22Body Text Indent 3=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22Block Text=22 />=0D=0A                           =
                                                                         =
                                                                         =
                                            <w:LsdException locked=3D=22f=
alse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Hyp=
erlink=22 />=0D=0A                                                       =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22FollowedHyperlink=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2222=22 qformat=3D=22true=22=
 name=3D=22Strong=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2220=22 qformat=3D=22true=22 name=3D=22Emphasis=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22Document Map=22 />=0D=0A                                      =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Plain Text=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhide=
whenused=3D=22true=22 name=3D=22E-mail Signature=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22HTML Top of Form=22 />=0D=0A                                  =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Botto=
m of Form=22 />=0D=0A                                                    =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 semihidden=3D=22t=
rue=22 unhidewhenused=3D=22true=22 name=3D=22Normal (Web)=22 />=0D=0A    =
                                                                         =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22HTML Acronym=22 />=0D=0A                               =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Ad=
dress=22 />=0D=0A                                                        =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22HTML Cite=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22HTML Code=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 semihi=
dden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Definition=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhid=
ewhenused=3D=22true=22 name=3D=22HTML Keyboard=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 n=
ame=3D=22HTML Preformatted=22 />=0D=0A                                   =
                                                                         =
                                                                         =
                                    <w:LsdException locked=3D=22false=22 =
semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Sample=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22HTML Typewriter=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=
=22 name=3D=22HTML Variable=22 />=0D=0A                                  =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Normal Tab=
le=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22annotation subject=22 />=0D=0A     =
                                                                         =
                                                                         =
                                                                  <w:LsdE=
xception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22No List=22 />=0D=0A                                    =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 s=
emihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Outline List=
 1=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22Outline List 2=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tru=
e=22 name=3D=22Outline List 3=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Simp=
le 1=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table Simple 2=22 />=0D=0A        =
                                                                         =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tr=
ue=22 name=3D=22Table Simple 3=22 />=0D=0A                               =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table C=
lassic 1=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22Table Classic 2=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table Classic 3=22 />=0D=0A                         =
                                                                         =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Ta=
ble Classic 4=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Colorful 1=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenu=
sed=3D=22true=22 name=3D=22Table Colorful 2=22 />=0D=0A                  =
                                                                         =
                                                                         =
                                                     <w:LsdException lock=
ed=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=
=3D=22Table Colorful 3=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 semi=
hidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Columns 1=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22Table Columns 2=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=
=22 name=3D=22Table Columns 3=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Colu=
mns 4=22 />=0D=0A                                                        =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table Columns 5=22 />=0D=0A       =
                                                                         =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22t=
rue=22 name=3D=22Table Grid 1=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Grid=
 2=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22Table Grid 3=22 />=0D=0A           =
                                                                         =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22Table Grid 4=22 />=0D=0A                                      =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Grid 5=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhid=
ewhenused=3D=22true=22 name=3D=22Table Grid 6=22 />=0D=0A                =
                                                                         =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 na=
me=3D=22Table Grid 7=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 semihi=
dden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Grid 8=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidew=
henused=3D=22true=22 name=3D=22Table List 1=22 />=0D=0A                  =
                                                                         =
                                                                         =
                                                     <w:LsdException lock=
ed=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=
=3D=22Table List 2=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 semihidd=
en=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table List 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenu=
sed=3D=22true=22 name=3D=22Table List 4=22 />=0D=0A                      =
                                                                         =
                                                                         =
                                                 <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
Table List 5=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22Table List 6=22 />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table List 7=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Tabl=
e List 8=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22Table 3D effects 1=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=
=3D=22true=22 name=3D=22Table 3D effects 2=22 />=0D=0A                   =
                                                                         =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table 3D effects 3=22 />=0D=0A                                        =
                                                                         =
                                                                         =
                               <w:LsdException locked=3D=22false=22 semih=
idden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Contempora=
ry=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22Table Elegant=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=
=22 name=3D=22Table Professional=22 />=0D=0A                             =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table=
 Subtle 1=22 />=0D=0A                                                    =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 semihidden=3D=22t=
rue=22 unhidewhenused=3D=22true=22 name=3D=22Table Subtle 2=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table Web 1=22 />=0D=0A                             =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table=
 Web 2=22 />=0D=0A                                                       =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22Table Web 3=22 />=0D=0A        =
                                                                         =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tr=
ue=22 name=3D=22Balloon Text=22 />=0D=0A                                 =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 priority=3D=2259=22 name=3D=22Table Grid=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table Theme=22 />=0D=0A                                               =
                                                                         =
                                                                         =
                        <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 name=3D=22Placeholder Text=22 />=0D=0A                        =
                                                                         =
                                                                         =
                                               <w:LsdException locked=3D=22=
false=22 priority=3D=221=22 qformat=3D=22true=22 name=3D=22No Spacing=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2260=22 name=3D=22=
Light Shading=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
61=22 name=3D=22Light List=22 />=0D=0A                                   =
                                                                         =
                                                                         =
                                    <w:LsdException locked=3D=22false=22 =
priority=3D=2262=22 name=3D=22Light Grid=22 />=0D=0A                     =
                                                                         =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 priority=3D=2263=22 name=3D=22Medium Shading 1=22 />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 priority=3D=2264=22 name=3D=22Medium Shad=
ing 2=22 />=0D=0A                                                        =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 priority=3D=2265=22 n=
ame=3D=22Medium List 1=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 prio=
rity=3D=2266=22 name=3D=22Medium List 2=22 />=0D=0A                      =
                                                                         =
                                                                         =
                                                 <w:LsdException locked=3D=
=22false=22 priority=3D=2267=22 name=3D=22Medium Grid 1=22 />=0D=0A      =
                                                                         =
                                                                         =
                                                                 <w:LsdEx=
ception locked=3D=22false=22 priority=3D=2268=22 name=3D=22Medium Grid 2=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2269=22 name=3D=22=
Medium Grid 3=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
70=22 name=3D=22Dark List=22 />=0D=0A                                    =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2271=22 name=3D=22Colorful Shading=22 />=0D=0A                =
                                                                         =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful=
 Grid=22 />=0D=0A                                                        =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 priority=3D=2260=22 n=
ame=3D=22Light Shading Accent 1=22 />=0D=0A                              =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 priority=3D=2261=22 name=3D=22Light List Accent 1=22 />=0D=0A       =
                                                                         =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 priority=3D=2262=22 name=3D=22Light Grid Acce=
nt 1=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2263=22 na=
me=3D=22Medium Shading 1 Accent 1=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2264=22 name=3D=22Medium Shading 2 Accent 1=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22Medium L=
ist 1 Accent 1=22 />=0D=0A                                               =
                                                                         =
                                                                         =
                        <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 name=3D=22Revision=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2234=22 qformat=3D=22true=22 name=3D=22List Paragraph=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2229=22 qformat=3D=22tr=
ue=22 name=3D=22Quote=22 />=0D=0A                                        =
                                                                         =
                                                                         =
                               <w:LsdException locked=3D=22false=22 prior=
ity=3D=2230=22 qformat=3D=22true=22 name=3D=22Intense Quote=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2266=22 name=3D=22Medium Lis=
t 2 Accent 1=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
67=22 name=3D=22Medium Grid 1 Accent 1=22 />=0D=0A                       =
                                                                         =
                                                                         =
                                                <w:LsdException locked=3D=
=22false=22 priority=3D=2268=22 name=3D=22Medium Grid 2 Accent 1=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2269=22 name=3D=22Mediu=
m Grid 3 Accent 1=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2270=22 name=3D=22Dark List Accent 1=22 />=0D=0A                        =
                                                                         =
                                                                         =
                                               <w:LsdException locked=3D=22=
false=22 priority=3D=2271=22 name=3D=22Colorful Shading Accent 1=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2272=22 name=3D=22Color=
ful List Accent 1=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2273=22 name=3D=22Colorful Grid Accent 1=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 priority=3D=2260=22 name=3D=22Light Shading Accent 2=22 />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2261=22 name=3D=22Li=
ght List Accent 2=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2262=22 name=3D=22Light Grid Accent 2=22 />=0D=0A                       =
                                                                         =
                                                                         =
                                                <w:LsdException locked=3D=
=22false=22 priority=3D=2263=22 name=3D=22Medium Shading 1 Accent 2=22 />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2264=22 name=3D=22Me=
dium Shading 2 Accent 2=22 />=0D=0A                                      =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 pri=
ority=3D=2265=22 name=3D=22Medium List 1 Accent 2=22 />=0D=0A            =
                                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent=
 2=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2267=22 name=
=3D=22Medium Grid 1 Accent 2=22 />=0D=0A                                 =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 priority=3D=2268=22 name=3D=22Medium Grid 2 Accent 2=22 />=0D=0A        =
                                                                         =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 priority=3D=2269=22 name=3D=22Medium Grid 3 Ac=
cent 2=22 />=0D=0A                                                       =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 priority=3D=2270=22 =
name=3D=22Dark List Accent 2=22 />=0D=0A                                 =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 priority=3D=2271=22 name=3D=22Colorful Shading Accent 2=22 />=0D=0A     =
                                                                         =
                                                                         =
                                                                  <w:LsdE=
xception locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List=
 Accent 2=22 />=0D=0A                                                    =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 priority=3D=2273=22=
 name=3D=22Colorful Grid Accent 2=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2260=22 name=3D=22Light Shading Accent 3=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2261=22 name=3D=22Light List=
 Accent 3=22 />=0D=0A                                                    =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 priority=3D=2262=22=
 name=3D=22Light Grid Accent 3=22 />=0D=0A                               =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 priority=3D=2263=22 name=3D=22Medium Shading 1 Accent 3=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2264=22 name=3D=22Medium Sha=
ding 2 Accent 3=22 />=0D=0A                                              =
                                                                         =
                                                                         =
                         <w:LsdException locked=3D=22false=22 priority=3D=
=2265=22 name=3D=22Medium List 1 Accent 3=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 3=22 />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2267=22 name=3D=22Me=
dium Grid 1 Accent 3=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2268=22 name=3D=22Medium Grid 2 Accent 3=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 priority=3D=2269=22 name=3D=22Medium Grid 3 Accent 3=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22=
Dark List Accent 3=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 priority=
=3D=2271=22 name=3D=22Colorful Shading Accent 3=22 />=0D=0A              =
                                                                         =
                                                                         =
                                                         <w:LsdException =
locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List Accent 3=
=22 />=0D=0A                                                             =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 priority=3D=2273=22 name=3D=
=22Colorful Grid Accent 3=22 />=0D=0A                                    =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2260=22 name=3D=22Light Shading Accent 4=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 priority=3D=2261=22 name=3D=22Light List Accent =
4=22 />=0D=0A                                                            =
                                                                         =
                                                                         =
           <w:LsdException locked=3D=22false=22 priority=3D=2262=22 name=3D=
=22Light Grid Accent 4=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 prio=
rity=3D=2263=22 name=3D=22Medium Shading 1 Accent 4=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 priority=3D=2264=22 name=3D=22Medium Shading 2 A=
ccent 4=22 />=0D=0A                                                      =
                                                                         =
                                                                         =
                 <w:LsdException locked=3D=22false=22 priority=3D=2265=22=
 name=3D=22Medium List 1 Accent 4=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 4=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medium Gri=
d 1 Accent 4=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
68=22 name=3D=22Medium Grid 2 Accent 4=22 />=0D=0A                       =
                                                                         =
                                                                         =
                                                <w:LsdException locked=3D=
=22false=22 priority=3D=2269=22 name=3D=22Medium Grid 3 Accent 4=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark =
List Accent 4=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
71=22 name=3D=22Colorful Shading Accent 4=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List Accent 4=22 />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2273=22 name=3D=22Co=
lorful Grid Accent 4=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2260=22 name=3D=22Light Shading Accent 5=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 priority=3D=2261=22 name=3D=22Light List Accent 5=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2262=22 name=3D=22=
Light Grid Accent 5=22 />=0D=0A                                          =
                                                                         =
                                                                         =
                             <w:LsdException locked=3D=22false=22 priorit=
y=3D=2263=22 name=3D=22Medium Shading 1 Accent 5=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 priority=3D=2264=22 name=3D=22Medium Shading 2 Acce=
nt 5=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2265=22 na=
me=3D=22Medium List 1 Accent 5=22 />=0D=0A                               =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 5=22 />=0D=0A     =
                                                                         =
                                                                         =
                                                                  <w:LsdE=
xception locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medium Grid 1=
 Accent 5=22 />=0D=0A                                                    =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 priority=3D=2268=22=
 name=3D=22Medium Grid 2 Accent 5=22 />=0D=0A                            =
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2269=22 name=3D=22Medium Grid 3 Accent 5=22 />=0D=0A  =
                                                                         =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark List =
Accent 5=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 priority=3D=2271=22=
 name=3D=22Colorful Shading Accent 5=22 />=0D=0A                         =
                                                                         =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2272=22 name=3D=22Colorful List Accent 5=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful=
 Grid Accent 5=22 />=0D=0A                                               =
                                                                         =
                                                                         =
                        <w:LsdException locked=3D=22false=22 priority=3D=22=
60=22 name=3D=22Light Shading Accent 6=22 />=0D=0A                       =
                                                                         =
                                                                         =
                                                <w:LsdException locked=3D=
=22false=22 priority=3D=2261=22 name=3D=22Light List Accent 6=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2262=22 name=3D=22Light Gr=
id Accent 6=22 />=0D=0A                                                  =
                                                                         =
                                                                         =
                     <w:LsdException locked=3D=22false=22 priority=3D=226=
3=22 name=3D=22Medium Shading 1 Accent 6=22 />=0D=0A                     =
                                                                         =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 priority=3D=2264=22 name=3D=22Medium Shading 2 Accent 6=22 />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22Me=
dium List 1 Accent 6=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2266=22 name=3D=22Medium List 2 Accent 6=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 priority=3D=2267=22 name=3D=22Medium Grid 1 Accent 6=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2268=22 name=3D=22=
Medium Grid 2 Accent 6=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 prio=
rity=3D=2269=22 name=3D=22Medium Grid 3 Accent 6=22 />=0D=0A             =
                                                                         =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark List Accent 6=22=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2271=22 name=3D=22=
Colorful Shading Accent 6=22 />=0D=0A                                    =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2272=22 name=3D=22Colorful List Accent 6=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful Grid Acce=
nt 6=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2219=22 qf=
ormat=3D=22true=22 name=3D=22Subtle Emphasis=22 />=0D=0A                 =
                                                                         =
                                                                         =
                                                      <w:LsdException loc=
ked=3D=22false=22 priority=3D=2221=22 qformat=3D=22true=22 name=3D=22Inte=
nse Emphasis=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
31=22 qformat=3D=22true=22 name=3D=22Subtle Reference=22 />=0D=0A        =
                                                                         =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 priority=3D=2232=22 qformat=3D=22true=22 name=3D=
=22Intense Reference=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2233=22 qformat=3D=22true=22 name=3D=22Book Title=22 />=0D=0A      =
                                                                         =
                                                                         =
                                                                 <w:LsdEx=
ception locked=3D=22false=22 priority=3D=2237=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22Bibliography=22 />=0D=0A           =
                                                                         =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=2239=22 semihidden=3D=22true=22 unhid=
ewhenused=3D=22true=22 qformat=3D=22true=22 name=3D=22TOC Heading=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2241=22 name=3D=22Plain=
 Table 1=22 />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 priority=3D=2242=22=
 name=3D=22Plain Table 2=22 />=0D=0A                                     =
                                                                         =
                                                                         =
                                  <w:LsdException locked=3D=22false=22 pr=
iority=3D=2243=22 name=3D=22Plain Table 3=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 priority=3D=2244=22 name=3D=22Plain Table 4=22 />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 priority=3D=2245=22 name=3D=22Plain Table=
 5=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2240=22 name=
=3D=22Grid Table Light=22 />=0D=0A                                       =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 prio=
rity=3D=2246=22 name=3D=22Grid Table 1 Light=22 />=0D=0A                 =
                                                                         =
                                                                         =
                                                      <w:LsdException loc=
ked=3D=22false=22 priority=3D=2247=22 name=3D=22Grid Table 2=22 />=0D=0A =
                                                                         =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 priority=3D=2248=22 name=3D=22Grid Tabl=
e 3=22 />=0D=0A                                                          =
                                                                         =
                                                                         =
             <w:LsdException locked=3D=22false=22 priority=3D=2249=22 nam=
e=3D=22Grid Table 4=22 />=0D=0A                                          =
                                                                         =
                                                                         =
                             <w:LsdException locked=3D=22false=22 priorit=
y=3D=2250=22 name=3D=22Grid Table 5 Dark=22 />=0D=0A                     =
                                                                         =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 priority=3D=2251=22 name=3D=22Grid Table 6 Colorful=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2252=22 name=3D=22Grid Tab=
le 7 Colorful=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
46=22 name=3D=22Grid Table 1 Light Accent 1=22 />=0D=0A                  =
                                                                         =
                                                                         =
                                                     <w:LsdException lock=
ed=3D=22false=22 priority=3D=2247=22 name=3D=22Grid Table 2 Accent 1=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2248=22 name=3D=22G=
rid Table 3 Accent 1=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2249=22 name=3D=22Grid Table 4 Accent 1=22 />=0D=0A                =
                                                                         =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 priority=3D=2250=22 name=3D=22Grid Table 5 Dark Accent=
 1=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2251=22 name=
=3D=22Grid Table 6 Colorful Accent 1=22 />=0D=0A                         =
                                                                         =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2252=22 name=3D=22Grid Table 7 Colorful Accent 1=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2246=22 name=3D=22=
Grid Table 1 Light Accent 2=22 />=0D=0A                                  =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 priority=3D=2247=22 name=3D=22Grid Table 2 Accent 2=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2248=22 name=3D=22Grid Table 3 Acce=
nt 2=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2249=22 na=
me=3D=22Grid Table 4 Accent 2=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2250=22 name=3D=22Grid Table 5 Dark Accent 2=22 />=0D=0A    =
                                                                         =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 priority=3D=2251=22 name=3D=22Grid Table 6=
 Colorful Accent 2=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 priority=
=3D=2252=22 name=3D=22Grid Table 7 Colorful Accent 2=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2246=22 name=3D=22Grid Table 1 Ligh=
t Accent 3=22 />=0D=0A                                                   =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2247=
=22 name=3D=22Grid Table 2 Accent 3=22 />=0D=0A                          =
                                                                         =
                                                                         =
                                             <w:LsdException locked=3D=22=
false=22 priority=3D=2248=22 name=3D=22Grid Table 3 Accent 3=22 />=0D=0A =
                                                                         =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 priority=3D=2249=22 name=3D=22Grid Tabl=
e 4 Accent 3=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
50=22 name=3D=22Grid Table 5 Dark Accent 3=22 />=0D=0A                   =
                                                                         =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 priority=3D=2251=22 name=3D=22Grid Table 6 Colorful Accen=
t 3=22 />=0D=0A                                                          =
                                                                         =
                                                                         =
             <w:LsdException locked=3D=22false=22 priority=3D=2252=22 nam=
e=3D=22Grid Table 7 Colorful Accent 3=22 />=0D=0A                        =
                                                                         =
                                                                         =
                                               <w:LsdException locked=3D=22=
false=22 priority=3D=2246=22 name=3D=22Grid Table 1 Light Accent 4=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2247=22 name=3D=22Grid =
Table 2 Accent 4=22 />=0D=0A                                             =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 priority=3D=
=2248=22 name=3D=22Grid Table 3 Accent 4=22 />=0D=0A                     =
                                                                         =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 priority=3D=2249=22 name=3D=22Grid Table 4 Accent 4=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2250=22 name=3D=22Grid Tab=
le 5 Dark Accent 4=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 priority=
=3D=2251=22 name=3D=22Grid Table 6 Colorful Accent 4=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2252=22 name=3D=22Grid Table 7 Colo=
rful Accent 4=22 />=0D=0A                                                =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
46=22 name=3D=22Grid Table 1 Light Accent 5=22 />=0D=0A                  =
                                                                         =
                                                                         =
                                                     <w:LsdException lock=
ed=3D=22false=22 priority=3D=2247=22 name=3D=22Grid Table 2 Accent 5=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2248=22 name=3D=22G=
rid Table 3 Accent 5=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2249=22 name=3D=22Grid Table 4 Accent 5=22 />=0D=0A                =
                                                                         =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 priority=3D=2250=22 name=3D=22Grid Table 5 Dark Accent=
 5=22 />=0D=0A                                                           =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2251=22 name=
=3D=22Grid Table 6 Colorful Accent 5=22 />=0D=0A                         =
                                                                         =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2252=22 name=3D=22Grid Table 7 Colorful Accent 5=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2246=22 name=3D=22=
Grid Table 1 Light Accent 6=22 />=0D=0A                                  =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 priority=3D=2247=22 name=3D=22Grid Table 2 Accent 6=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2248=22 name=3D=22Grid Table 3 Acce=
nt 6=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2249=22 na=
me=3D=22Grid Table 4 Accent 6=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2250=22 name=3D=22Grid Table 5 Dark Accent 6=22 />=0D=0A    =
                                                                         =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 priority=3D=2251=22 name=3D=22Grid Table 6=
 Colorful Accent 6=22 />=0D=0A                                           =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 priority=
=3D=2252=22 name=3D=22Grid Table 7 Colorful Accent 6=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2246=22 name=3D=22List Table 1 Ligh=
t=22 />=0D=0A                                                            =
                                                                         =
                                                                         =
           <w:LsdException locked=3D=22false=22 priority=3D=2247=22 name=3D=
=22List Table 2=22 />=0D=0A                                              =
                                                                         =
                                                                         =
                         <w:LsdException locked=3D=22false=22 priority=3D=
=2248=22 name=3D=22List Table 3=22 />=0D=0A                              =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 priority=3D=2249=22 name=3D=22List Table 4=22 />=0D=0A              =
                                                                         =
                                                                         =
                                                         <w:LsdException =
locked=3D=22false=22 priority=3D=2250=22 name=3D=22List Table 5 Dark=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2251=22 name=3D=22L=
ist Table 6 Colorful=22 />=0D=0A                                         =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 priori=
ty=3D=2252=22 name=3D=22List Table 7 Colorful=22 />=0D=0A                =
                                                                         =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 priority=3D=2246=22 name=3D=22List Table 1 Light Accen=
t 1=22 />=0D=0A                                                          =
                                                                         =
                                                                         =
             <w:LsdException locked=3D=22false=22 priority=3D=2247=22 nam=
e=3D=22List Table 2 Accent 1=22 />=0D=0A                                 =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 priority=3D=2248=22 name=3D=22List Table 3 Accent 1=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2249=22 name=3D=22List Table 4 Acce=
nt 1=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2250=22 na=
me=3D=22List Table 5 Dark Accent 1=22 />=0D=0A                           =
                                                                         =
                                                                         =
                                            <w:LsdException locked=3D=22f=
alse=22 priority=3D=2251=22 name=3D=22List Table 6 Colorful Accent 1=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2252=22 name=3D=22L=
ist Table 7 Colorful Accent 1=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2246=22 name=3D=22List Table 1 Light Accent 2=22 />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 priority=3D=2247=22 name=3D=22List Table =
2 Accent 2=22 />=0D=0A                                                   =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2248=
=22 name=3D=22List Table 3 Accent 2=22 />=0D=0A                          =
                                                                         =
                                                                         =
                                             <w:LsdException locked=3D=22=
false=22 priority=3D=2249=22 name=3D=22List Table 4 Accent 2=22 />=0D=0A =
                                                                         =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 priority=3D=2250=22 name=3D=22List Tabl=
e 5 Dark Accent 2=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2251=22 name=3D=22List Table 6 Colorful Accent 2=22 />=0D=0A            =
                                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 priority=3D=2252=22 name=3D=22List Table 7 Colorfu=
l Accent 2=22 />=0D=0A                                                   =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2246=
=22 name=3D=22List Table 1 Light Accent 3=22 />=0D=0A                    =
                                                                         =
                                                                         =
                                                   <w:LsdException locked=
=3D=22false=22 priority=3D=2247=22 name=3D=22List Table 2 Accent 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 priority=3D=2248=22 name=3D=22List =
Table 3 Accent 3=22 />=0D=0A                                             =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 priority=3D=
=2249=22 name=3D=22List Table 4 Accent 3=22 />=0D=0A                     =
                                                                         =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 priority=3D=2250=22 name=3D=22List Table 5 Dark Accent 3=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2251=22 name=3D=22L=
ist Table 6 Colorful Accent 3=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2252=22 name=3D=22List Table 7 Colorful Accent 3=22 />=0D=0A=
                                                                         =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2246=22 name=3D=22List Tab=
le 1 Light Accent 4=22 />=0D=0A                                          =
                                                                         =
                                                                         =
                             <w:LsdException locked=3D=22false=22 priorit=
y=3D=2247=22 name=3D=22List Table 2 Accent 4=22 />=0D=0A                 =
                                                                         =
                                                                         =
                                                      <w:LsdException loc=
ked=3D=22false=22 priority=3D=2248=22 name=3D=22List Table 3 Accent 4=22 =
/>=0D=0A                                                                 =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2249=22 name=3D=22=
List Table 4 Accent 4=22 />=0D=0A                                        =
                                                                         =
                                                                         =
                               <w:LsdException locked=3D=22false=22 prior=
ity=3D=2250=22 name=3D=22List Table 5 Dark Accent 4=22 />=0D=0A          =
                                                                         =
                                                                         =
                                                             <w:LsdExcept=
ion locked=3D=22false=22 priority=3D=2251=22 name=3D=22List Table 6 Color=
ful Accent 4=22 />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
52=22 name=3D=22List Table 7 Colorful Accent 4=22 />=0D=0A               =
                                                                         =
                                                                         =
                                                        <w:LsdException l=
ocked=3D=22false=22 priority=3D=2246=22 name=3D=22List Table 1 Light Acce=
nt 5=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2247=22 na=
me=3D=22List Table 2 Accent 5=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2248=22 name=3D=22List Table 3 Accent 5=22 />=0D=0A         =
                                                                         =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2249=22 name=3D=22List Table 4 Acce=
nt 5=22 />=0D=0A                                                         =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2250=22 na=
me=3D=22List Table 5 Dark Accent 5=22 />=0D=0A                           =
                                                                         =
                                                                         =
                                            <w:LsdException locked=3D=22f=
alse=22 priority=3D=2251=22 name=3D=22List Table 6 Colorful Accent 5=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     <w:LsdException locked=3D=22false=22 priority=3D=2252=22 name=3D=22L=
ist Table 7 Colorful Accent 5=22 />=0D=0A                                =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2246=22 name=3D=22List Table 1 Light Accent 6=22 />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 priority=3D=2247=22 name=3D=22List Table =
2 Accent 6=22 />=0D=0A                                                   =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2248=
=22 name=3D=22List Table 3 Accent 6=22 />=0D=0A                          =
                                                                         =
                                                                         =
                                             <w:LsdException locked=3D=22=
false=22 priority=3D=2249=22 name=3D=22List Table 4 Accent 6=22 />=0D=0A =
                                                                         =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 priority=3D=2250=22 name=3D=22List Tabl=
e 5 Dark Accent 6=22 />=0D=0A                                            =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2251=22 name=3D=22List Table 6 Colorful Accent 6=22 />=0D=0A            =
                                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 priority=3D=2252=22 name=3D=22List Table 7 Colorfu=
l Accent 6=22 />=0D=0A                                                   =
                                                                         =
                                                                         =
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                                   </strong></div>=0D=0A                 =
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=3D=22background-color: =23000000;=22>=0D=0A                             =
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lor: =23333333; font-family: Georgia, =26quot;Times New Roman=26quot;, Ti=
mes, serif; font-size: 28px;=22>=0D=0A                                   =
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                                    <div><span style=3D=22color: =23ffff0=
0; font-size: 18pt;=22><span style=3D=22color: =23ffff00; font-size: 18pt=
;=22><strong><span style=3D=22font-family: Arial; font-size: 12pt;=22>26 =
JULY 2021, Online Training</span></strong></span></span>=0D=0A           =
                                                                         =
                                                                         =
                                                            <div><span st=
yle=3D=22color: =23ffffff;=22>HRDF Claimable</span></div>=0D=0A          =
                                                                         =
                                                                         =
                                                             </div>=0D=0A=
                                                                         =
                                                                         =
                                                                       </=
td>=0D=0A                                                                =
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   </tr>=0D=0A                                                           =
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                                                                         =
        <tr>=0D=0A                                                       =
                                                                         =
                                                                         =
                <td><span style=3D=22color: =23000000; font-family: verda=
na, geneva; font-size: 10pt;=22></span>=0D=0A                            =
                                                                         =
                                                                         =
                                           <div><span style=3D=22color: b=
lack; line-height: 107=25; font-family: Verdana, sans-serif; font-size: 1=
0pt;=22></span>=0D=0A                                                    =
                                                                         =
                                                                         =
                   <div><span style=3D=22font-size: 13=2E3333px; font-fam=
ily: Verdana; color: =23000000;=22></span></div>=0D=0A                   =
                                                                         =
                                                                         =
                                                    <div style=3D=22text-=
align: justify; =22><span style=3D=22font-family: Verdana; font-size: 10p=
t; color: =23000000;=22>WHEN A CUSTOMER HAS A COMPLAINT, YOU HAVE AN OPPO=
RTUNITY TO SOLIDIFY YOUR RELATIONSHIP <br />=0D=0A                       =
                                                                         =
                                                                         =
                                                Customers are becoming mo=
re educated, demanding and aware of the availability of goods and service=
s in the market=2E Providing excellent service consistently is not only t=
he key factor of success of the organization but will also bring about lo=
ng term profitability=2E At the end of this workshop, participants will b=
e able to understand the needs and desires of the customer and place thes=
e needs at the heart of the business by integrating them with the organiz=
ation=26=238217;s strategy, people, business processes and technology=2E =
This program will explore the key elements involved in investigating a cu=
stomer complaint towards identifying appropriate corrective actions in or=
der to strengthen effective long term customer-supplier relationship<br /=
>=0D=0A                                                                  =
                                                                         =
                                                                         =
     </span></div>=0D=0A                                                 =
                                                                         =
                                                                         =
                      <strong style=3D=22color: =23666666;=22><br />=0D=0A=
                                                                         =
                                                                         =
                                                                       <s=
pan style=3D=22font-family: verdana, geneva; color: =23ff0000; font-size:=
 small;=22>PROGRAM BENEFITS</span><span style=3D=22font-family: verdana, =
geneva; color: =23000000; font-size: small;=22><br />=0D=0A              =
                                                                         =
                                                                         =
                                                         </span></strong>=
</div>=0D=0A                                                             =
                                                                         =
                                                                         =
          <div>=0D=0A                                                    =
                                                                         =
                                                                         =
                   <div></div>=0D=0A                                     =
                                                                         =
                                                                         =
                                  <span style=3D=22font-family: Verdana; =
font-size: 10pt;=22><strong>At the end of the course, you will be able to=
<br />=0D=0A                                                             =
                                                                         =
                                                                         =
          </strong>=26=238226;=26nbsp;=26nbsp;=26nbsp; Better recognise y=
our customers=26=238217; difficult behaviours and understand what may be =
contributing to them <br />=0D=0A                                        =
                                                                         =
                                                                         =
                               =26=238226;=26nbsp;=26nbsp;=26nbsp; Unders=
tand the aim of customer complain investigation<br />=0D=0A              =
                                                                         =
                                                                         =
                                                         =26=238226;=26nb=
sp;=26nbsp;=26nbsp; Learn how to build conversations with your customers =
or clients that result in win-win outcomes=2E<br />=0D=0A                =
                                                                         =
                                                                         =
                                                       =26=238226;=26nbsp=
;=26nbsp;=26nbsp; Know the right type of questions to use at the right ti=
me to get the information you need to help your customers=2E<br />=0D=0A =
                                                                         =
                                                                         =
                                                                      =26=
=238226;=26nbsp;=26nbsp;=26nbsp; Identify your good and not-so-good liste=
ning skills=2E<br />=0D=0A                                               =
                                                                         =
                                                                         =
                        =26=238226;=26nbsp;=26nbsp;=26nbsp; Deliver bad n=
ews to your customers in more positive ways=2E<br />=0D=0A               =
                                                                         =
                                                                         =
                                                        =26=238226;=26nbs=
p;=26nbsp;=26nbsp; Respond to complaints with the right emotions for the =
situation=2E<br />=0D=0A                                                 =
                                                                         =
                                                                         =
                      =26=238226;=26nbsp;=26nbsp;=26nbsp; Have more confi=
dence in resolving your customers=26=238217; complaints<br />=0D=0A      =
                                                                         =
                                                                         =
                                                                 =26=2382=
26;=26nbsp;=26nbsp;=26nbsp; Apply investigative procedures<br />=0D=0A   =
                                                                         =
                                                                         =
                                                                    =26=23=
8226;=26nbsp;=26nbsp;=26nbsp; Identify complaint management procedures<br=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       =26=238226;=26nbsp;=26nbsp;=26nbsp; Describe how companies can dea=
l proactively with complaints and implement recovery systems<br />=0D=0A =
                                                                         =
                                                                         =
                                                                      =26=
=238226;=26nbsp;=26nbsp;=26nbsp; Understand the benefits of the investiga=
tion<br />=0D=0A                                                         =
                                                                         =
                                                                         =
              =26=238226;=26nbsp;=26nbsp;=26nbsp; Identify effective inve=
stigation strategies for better customer-supplier relationship<br />=0D=0A=
                                                                         =
                                                                         =
                                                                       =26=
=238226;=26nbsp;=26nbsp;=26nbsp; Investigate complaints for better decisi=
on making=2E<br />=0D=0A                                                 =
                                                                         =
                                                                         =
                      </span></div>=0D=0A                                =
                                                                         =
                                                                         =
                                       <br />=0D=0A                      =
                                                                         =
                                                                         =
                                                 <div><span style=3D=22fo=
nt-family: verdana, geneva; font-size: 10pt; color: red;=22><strong>PROGR=
AM OUTLINE</strong></span></div>=0D=0A                                   =
                                                                         =
                                                                         =
                                    <span style=3D=22font-family: Verdana=
; font-size: 10pt;=22><strong>WHO IS A =26=238216;CUSTOMER =26=238216;AND=
 THEIR IMPORTANCE=26nbsp;</strong>=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp=
;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=
=26nbsp;=26nbsp;=26nbsp; </span><br />=0D=0A                             =
                                                                         =
                                                                         =
                                          <span style=3D=22font-family: V=
erdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Who is a =
customer?</span><br />=0D=0A                                             =
                                                                         =
                                                                         =
                          <span style=3D=22font-family: Verdana; font-siz=
e: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; What is customer satisfac=
tion?</span><br />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <span style=3D=22font-family: Verdana; font-size: 1=
0pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Importance of customer satisf=
action</span><br />=0D=0A                                                =
                                                                         =
                                                                         =
                       <span style=3D=22font-family: Verdana; font-size: =
10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Benefits of customer satisfa=
ction</span><br />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <span style=3D=22font-family: Verdana; font-size: 1=
0pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; The 3 post purchase actions</=
span><br />=0D=0A                                                        =
                                                                         =
                                                                         =
               <span style=3D=22font-family: Verdana; font-size: 10pt;=22=
>=26=238226;=26nbsp;=26nbsp;=26nbsp; The cost of not meeting customer req=
uirements</span><br />=0D=0A                                             =
                                                                         =
                                                                         =
                          <span style=3D=22font-family: Verdana; font-siz=
e: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Developing customer servi=
ce standards=26nbsp;=26nbsp; </span><br />=0D=0A                         =
                                                                         =
                                                                         =
                                              <span style=3D=22font-famil=
y: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Steps=
 to remember when dealing with customer problems</span><br />=0D=0A      =
                                                                         =
                                                                         =
                                                                 <span st=
yle=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26=
nbsp;=26nbsp; Building a customer complaint handling system </span><br />=
=0D=0A                                                                   =
                                                                         =
                                                                         =
    <strong><br />=0D=0A                                                 =
                                                                         =
                                                                         =
                      <span style=3D=22font-family: Verdana; font-size: 1=
0pt;=22>INVESTIGATING CUSTOMER COMPLAINTS=26nbsp; </span></strong><br />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26=
nbsp;=26nbsp;=26nbsp; What is customer complaint investigation?</span><br=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238=
226;=26nbsp;=26nbsp;=26nbsp; The aim of investigation</span><br />=0D=0A =
                                                                         =
                                                                         =
                                                                      <sp=
an style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbs=
p;=26nbsp;=26nbsp; Benefits of investigation</span><br />=0D=0A          =
                                                                         =
                                                                         =
                                                             <span style=3D=
=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26=
nbsp; Who should investigate?</span><br />=0D=0A                         =
                                                                         =
                                                                         =
                                              <span style=3D=22font-famil=
y: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Under=
standing contributing factors to a complain</span><br />=0D=0A           =
                                                                         =
                                                                         =
                                                            <div><br />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 </div>=0D=0A                                                            =
                                                                         =
                                                                         =
           <div><span style=3D=22font-family: Verdana; color: =23000000; =
font-size: 10pt;=22><strong>PROCEDURES FOR INVESTIGATING CUSTOMER COMPLAI=
NTS=26nbsp;</strong>=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp; </sp=
an><br />=0D=0A                                                          =
                                                                         =
                                                                         =
             <span style=3D=22font-family: Verdana; color: =23000000; fon=
t-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Gather information a=
s soon as possible</span><br />=0D=0A                                    =
                                                                         =
                                                                         =
                                   <span style=3D=22font-family: Verdana;=
 color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp=
; Gathering evidence</span><br />=0D=0A                                  =
                                                                         =
                                                                         =
                                     <span style=3D=22font-family: Verdan=
a; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nb=
sp; Interviewing all relevant people involved</span><br />=0D=0A         =
                                                                         =
                                                                         =
                                                              <span style=
=3D=22font-family: Verdana; color: =23000000; font-size: 10pt;=22>=26=238=
226;=26nbsp;=26nbsp;=26nbsp; Isolate contributory factors</span><br />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <span style=3D=22font-family: Verdana; color: =23000000; font-size: 10pt=
;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Determining what happened</span>=
<br />=0D=0A                                                             =
                                                                         =
                                                                         =
          <span style=3D=22font-family: Verdana; color: =23000000; font-s=
ize: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Collecting data</span><=
br />=0D=0A                                                              =
                                                                         =
                                                                         =
         <span style=3D=22font-family: Verdana; color: =23000000; font-si=
ze: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Analysing data</span><br=
 />=0D=0A                                                                =
                                                                         =
                                                                         =
       <span style=3D=22font-family: Verdana; color: =23000000; font-size=
: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Identifying corrective act=
ions</span><br />=0D=0A                                                  =
                                                                         =
                                                                         =
                     <span style=3D=22font-family: Verdana; color: =23000=
000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Submitting r=
eports </span><br />=0D=0A                                               =
                                                                         =
                                                                         =
                        <br />=0D=0A                                     =
                                                                         =
                                                                         =
                                  <strong><span style=3D=22font-family: V=
erdana; color: =23000000; font-size: 10pt;=22>POST INVESTIGATIVE ACTIONS<=
/span></strong><br />=0D=0A                                              =
                                                                         =
                                                                         =
                         <span style=3D=22font-family: Verdana; color: =23=
000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Make nece=
ssary changes</span><br />=0D=0A                                         =
                                                                         =
                                                                         =
                              <span style=3D=22font-family: Verdana; colo=
r: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Com=
municate with customers</span><br />=0D=0A                               =
                                                                         =
                                                                         =
                                        <span style=3D=22font-family: Ver=
dana; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26=
nbsp; Communicate with employees concerned=26nbsp;=26nbsp; </span><br />=0D=
=0A                                                                      =
                                                                         =
                                                                         =
 <span style=3D=22font-family: Verdana; color: =23000000; font-size: 10pt=
;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Assess the damage from the crisi=
s</span><br />=0D=0A                                                     =
                                                                         =
                                                                         =
                  <span style=3D=22font-family: Verdana; color: =23000000=
; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Assess the cris=
is and your response </span><br />=0D=0A                                 =
                                                                         =
                                                                         =
                                      </div>=0D=0A                       =
                                                                         =
                                                                         =
                                                <strong><span style=3D=22=
font-family: Verdana; font-size: 10pt;=22>=0D=0A                         =
                                                                         =
                                                                         =
                                              </span></strong><span style=
=3D=22font-family: Verdana; font-size: 10pt;=22></span><span style=3D=22f=
ont-size: 10pt;=22></span>=0D=0A                                         =
                                                                         =
                                                                         =
                              <div><span style=3D=22font-family: Verdana;=
 font-size: 10pt;=22><strong></strong></span></div>=0D=0A                =
                                                                         =
                                                                         =
                                                       <div></div>=0D=0A =
                                                                         =
                                                                         =
                                                                      <di=
v style=3D=22color: =23666666;=22>=26nbsp;</div>=0D=0A                   =
                                                                         =
                                                                         =
                                                    <div><span style=3D=22=
color: =23ff0000; font-family: verdana, geneva; font-size: 10pt;=22><stro=
ng>TRAINER PROFILE=26nbsp; </strong></span></div>=0D=0A                  =
                                                                         =
                                                                         =
                                                     <div>=0D=0A         =
                                                                         =
                                                                         =
                                                              <div><span =
style=3D=22font-size: 10pt; font-family: Verdana;=22></span></div>=0D=0A =
                                                                         =
                                                                         =
                                                                      <di=
v align=3D=22justify=22><span style=3D=22font-family: Verdana; font-size:=
 10pt;=22><strong>Dr=2EThana </strong>has extensive experience in the fie=
ld of operations performance improvement particularly in various manufact=
uring and services industries=2E He is not only an excellent and resource=
ful trainer; he is also skilled in management and leadership of organizat=
ions=2E He graduated with an honour=26=238217;s degree in Management and =
Biochemistry from University of Science Malaysia in 1987=2E He started hi=
s career in the manufacturing operations as a Production Executive and gr=
adually moved in various managerial positions such as Production Manager =
Packaging Manager, Planning and Logistics Manager, Sales Manager and Fact=
ory Manager=2E To name a few of the organizations that he has worked for =
are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solec=
tron, Mona Industries and Asiatic Dipped Products=2E This experience has =
given him a thorough understanding of the opportunities and problems invo=
lved with managing work, people and customers While working in the manufa=
cturing sector he pursued an MBA program with University Kebangsaan Malay=
sia, majoring in General Management in 1996=2E Upon completion of his MBA=
 in 1998 and also due to his passion for training, he switched his career=
 to Training and development=2E To date he has conducted more than 900 tr=
aining programs mainly in the area of employee development, customer mana=
gement and operations management/ improvement=2E He is a very versatile t=
rainer not only on the topics that he could train but a bilingual trainer=
 as well=2E His fluency in Bahasa Malaysia has given him a competitive ad=
vantage especially in the present workplace condition<br />=0D=0A        =
                                                                         =
                                                                         =
                                                               During his=
 career as a corporate trainer he realized a major concern by organizatio=
ns regarding Transfer of Learning which he became interested to explore=2E=
 He realized that organizations became concerned in sending their employe=
es for trainings, as they don=26=238217;t seem to transfer their knowledg=
e/skills gained back to the workplace=2E Due to this he pursued his PhD i=
n 2007 in order to identify the barriers to Training Transfer=2E He compl=
eted his PhD in 2013=2E Besides trainings, he also lectures part time in =
various higher learning institutions for their Degree and Masters program=
mes=2E To name a few are University of Malaya, University Sedaya Internat=
ional and University Putra Malaysia=2E To date he has conducted many publ=
ic and in-house trainings in many business areas for government organizat=
ions and private sectors such as Ministry of Defence, TLDM, UMW, Titan Gr=
oup, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn=2E Bhd=2E, T=
riplus Industry, Metrod Sdn=2E Bhd=2E, Shinko Electronics, Green Riverwoo=
d, Omron Malaysia Sdn=2E Bhd=2E, Hap Seng Consolidated Bhd=2E, YTY Indust=
ry, Maruyama Sdn=2E Bhd,Top Glove etc=2E =2EHe has provided quality train=
ings to more than 5000 clients over the past ten years=2E He has also con=
ducted trainings in TQM for the Ministry of Defence in the hospital secti=
on=2E He has trained over 500 hospital staffs from 2002 till 2005=2E <str=
ong><br />=0D=0A                                                         =
                                                                         =
                                                                         =
              </strong></span><span style=3D=22font-family: Verdana; font=
-size: 10pt;=22></span></div>=0D=0A                                      =
                                                                         =
                                                                         =
                                 <div><span style=3D=22font-size: 10pt; f=
ont-family: Verdana;=22></span></div>=0D=0A                              =
                                                                         =
                                                                         =
                                         <span style=3D=22color: =2300000=
0; font-family: verdana, geneva; font-size: 10pt;=22><strong><span style=3D=
=22color: =23ff0000; font-size: 10pt;=22>Call us to get full brochure</sp=
an></strong></span></div>=0D=0A                                          =
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 justify; color: =23666666; background-color: whitesmoke;=22>=0D=0A      =
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                                                                 <div><sp=
an style=3D=22color: =23000000; font-family: verdana, geneva; font-size: =
10pt;=22><strong>TRAINING FEE</strong></span></div>=0D=0A                =
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                                                       <div><span style=3D=
=22color: =23000000;=22><span style=3D=22color: =23000000; font-family: v=
erdana, geneva; font-size: 10pt;=22><strong>NORMAL PRICE RM 660 </strong>=
</span><span style=3D=22color: =23000000; font-family: verdana, geneva; f=
ont-size: 10pt;=22><strong>(Excl=2E 6=25 SST)</strong></span></span><br /=
>=0D=0A                                                                  =
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               </td>=0D=0A                                               =
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r: =23666666;=22>=0D=0A                                                  =
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                     <p><span style=3D=22color: =23000000; font-family: V=
erdana; font-size: 10pt;=22><strong>Please call us for more information o=
r BROCHURE</strong></span><br />=0D=0A                                   =
                                                                         =
                                                                         =
                                    <span style=3D=22color: =23000000; fo=
nt-family: Verdana; font-size: 10pt;=22><strong>Tel: +6(03) 8079 0904 / +=
6(03) 8079 0905 / +6012 3838079 / +6018 2053388 /+6018 2052366 </strong><=
/span></p>=0D=0A                                                         =
                                                                         =
                                                                         =
              <div><span style=3D=22color: =23000000; font-family: Verdan=
a; font-size: 10pt;=22>Michelle (<a href=3D=22mailto:michelle=40bigberryc=
onsulting=2Ecom=22><span style=3D=22font-size: 10pt; color: =23000000;=22=
>michelle=40bigberryconsulting=2Ecom</span></a></span><span style=3D=22co=
lor: =23000000; font-family: Verdana; font-size: 10pt;=22>)<br />=0D=0A  =
                                                                         =
                                                                         =
                                                                     </sp=
an><span style=3D=22color: =23000000; font-family: Verdana; font-size: 10=
pt;=22>Brian (brian<a href=3D=22mailto:thaneswary=40bigberryconsulting=2E=
com=22><span style=3D=22font-size: 10pt; color: =23000000;=22>=40bigberry=
consulting=2Ecom</span></a></span><span style=3D=22color: =23000000; font=
-family: Verdana; font-size: 10pt;=22>)<br />=0D=0A                      =
                                                                         =
                                                                         =
                                                 </span><span style=3D=22=
color: =23000000; font-family: Verdana; font-size: 10pt;=22> Mimi Wahida =
(<a href=3D=22mailto:mohd=2Enasrulshah=40bigberryconsulting=2Ecom=22><spa=
n style=3D=22font-size: 10pt; color: =23000000;=22>mimi=2Ewahida=40bigber=
ryconsulting=2Ecom</span></a></span><span style=3D=22color: =23000000; fo=
nt-family: Verdana; font-size: 10pt;=22>)<br />=0D=0A                    =
                                                                         =
                                                                         =
                                                   </span><span style=3D=22=
color: =23000000; font-family: Verdana; font-size: 10pt;=22> Fara Ahmad</=
span><span style=3D=22font-family: Verdana; font-size: 10pt; color: =2300=
0000;=22> (</span><a href=3D=22mailto:fara=40bigberryconsulting=2Ecom=22>=
<span style=3D=22font-family: Verdana; font-size: 10pt; color: =23000000;=
=22>fara=40bigberryconsulting=2Ecom</span></a><span style=3D=22font-famil=
y: Verdana; font-size: 10pt; color: =23000000;=22>)</span><br />=0D=0A   =
                                                                         =
                                                                         =
                                                                    <span=
 style=3D=22color: =23000000; font-family: Verdana; font-size: 10pt;=22>N=
urul Nadia</span><span style=3D=22font-family: Verdana; font-size: 10pt; =
color: =23000000;=22> (</span><a href=3D=22mailto:nurul=2Enadia=40bigberr=
yconsulting=2Ecom=22><span style=3D=22font-family: Verdana; font-size: 10=
pt; color: =23000000;=22>nurul=2Enadia=40bigberryconsulting=2Ecom</span><=
/a><span style=3D=22font-family: Verdana; font-size: 10pt; color: =230000=
00;=22>)</span><br />=0D=0A                                              =
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                         <span style=3D=22color: =23000000; font-family: =
Verdana;=22><br />=0D=0A                                                 =
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                      </span><span style=3D=22color: =23000000; font-fami=
ly: Verdana; font-size: 10pt;=22> More courses, visit </span><span style=3D=
=22font-family: Verdana;=22><a href=3D=22http://www=2Ebigberryconsulting=2E=
com/=22><span style=3D=22font-size: 10pt; color: =23000000;=22>http://www=
=2Ebigberryconsulting=2Ecom/</span></a></span></div>=0D=0A               =
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                                                                 <div><fo=
nt face=3D=22Verdana=22></font>=26nbsp;</div>=0D=0A                      =
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                                                 <div><span style=3D=22co=
lor: =23000000; font-family: Verdana; font-size: 10pt;=22><strong>Note: A=
ll this program can be customised for In-House Training=2E Call us for Pr=
oposal</strong></span></div>=0D=0A                                       =
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n-bottom: 0px;height: 60px;=22 bgcolor=3D=22=23c41111=22>=0D=0A          =
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=22=23c41111=22 align=3D=22center=22>=0D=0A                              =
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d=22>=0D=0A                                                              =
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tyle=3D=22border: medium none; background-color: transparent; text-align:=
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