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From: "james@otcsb.com.my" <james@otcsb.com.my>
To: "HI SIR/MADAM," <james@otcsb.com.my>
Date: Fri, 18 Jun 2021 06:46:41 +0800
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Subject: ***SPAM*** =?windows-1252?Q?InHouse_Training-ISO_9001:2015_clauses_interpretation_and_implementation_strategy?=

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ISO 9001 2015 clauses interpretation and implementation strategy

=A0

This program can be specially tailored and customized to meet your =
training=20
objectives

=A0We hope you find it informative and interesting and we look forward to =
seeing=20
you soon

(HRDF/SBL Claimable)=A0=A0=A0=A0=A0=A0=A0 2 days=A0- In House =
Program=A0=A0=A0=A0=A0=A0=A0=A0 BY=A0SSChew=20

=A0

INTRODUCTION:

With over a million certificates worldwide, ISO 9001 is one of the most =
well-known=20
ISO standards. ISO 9001 helps organisations demonstrate that they can =
offer=20
their customers consistent, good quality products and services. The ISO =
9001:2015=20
standard was revised in response to changing market demands and published =
in=20
September 2015. The deadline for the transition is by Sept 2018. ISO =
9001:2015=20
contain significant revisions to their structure and contents=2E

=A0

ISO 9001:2015 will be the fifth edition of the Quality Management System =
(QMS)=20
standard and deemed to be the most significant change since year 2000.=A0 =
This=20
has resulted in more explicit requirements in risk-based thinking, more =
user-friendly=20
requirements, more flexibility in documentation and a performance based =
system=20
meeting the needs of interested parties.=A0=20

=A0

COURSE OBJECTIVES:

=95 Understanding the ISO methodology and the key concepts of its =
management=20
principles
=95 Identify and understand the requirements of ISO 9001:2015 QMS =
principles=20
and clauses
=95 Identify the New Structure, Terminology and Concepts of ISO 9001:2015 =
compared=20
to its=A0 previous version and the key changes
=95 Continual in improving systematically and numerically on the Quality =
Performance=20
of the=A0 organization
=95 Getting ready for the transition plan to ISO 9001:2015
=95 Develop a strategy for effective implementation of the changes at =
their organization=A0

=A0

WHO SHOULD ATTEND:

Senior management, those responsible for transition their organization=92s =
QMS=20
to meet=A0the new requirements,=A0 ISO 9001 auditors and quality =
practitioners,=20
management representatives, operations personnel

=A0

METHODOLOGY

This program is essentially participative.=A0 There will be Group =
Discussion,=20
Presentation, Interactive Session Activities and Video Learning=2E

=A0

COURSE CONTENTS

Module 1 Overview of ISO 9001:2015 changes

=95 Why ISO9001 change
=95 What are the ISO9001 change
=95 ISO9001:2015 upgrading timeline
=95 ISO 9001:2015 structure& terminology change
=95 Risk Based Thinking

=A0

Module 2 Requirements of ISO 9001:2015 QMS principles and clauses

=95 Clause 1: Scope
=95 Clause 2: Normative references
=95 Clause 3: Terms and Definitions
=95 Clause 4: Context of the organization

-=A0=A0=A0=A0=A0=A0 Understanding the organization and its context; needs =
and expectations=20
of interested parties; scope of the system; processes of the quality =
management=20
system

Practical workshop A: Identification of external and internal issues of =
organization

Practical workshop B: Determining the needs and expectations of =
interested=20
parties

=A0

=95 Clause 5: Leadership

-=A0=A0 Leadership and commitment; quality policy; organizational roles, =
responsibilities=20
and authorities

=A0

=95 Clause 6: Planning

-=A0=A0 Actions to address risks and opportunities; quality objectives and =
planning=20
to achieve them; planning of changes

Practical workshop C: SWOT Analysis

=A0

Practical workshop D: Risk approach and action plan using Risk Register

=A0

=95 Clause 7: Support

-=A0=A0 Resources; competence; awareness; communication; documented =
information

=A0

=95 Clause 8: Operation

-=A0=A0 Operational planning and control; requirements for products & =
services;=20
design and development; control of externally provided processes, =
products=20
and services; production and service provision; release of products and =
services;=20
control of nonconforming outputs

=A0

=95 Clause 9: Performance Evaluation

-=A0=A0 Monitoring, measurement, analysis and evaluation; internal audit; =
management=20
review

=A0

=95 Clause 10:=A0 Improvement

-=A0=A0 Nonconformity and corrective action; continual improvement

=A0

Module 3 Implementation strategy in compliance

=95 Implementing strategy in achieving compliance=20
=95 Setup a Quality Management System that conforms to the ISO 9001:2015 =
Standard

=A0

Consultant

SSChew

Master of Business Administration (MBA), University of Malaysia (UM)

Bachelor Degree of Electrical Engineering, University of Technology (UTM)

Certified Lead Auditor of ISO Quality System

Certified Professional Trainer (IPMA, United Kingdom)

Certified Neuro Linguistic Programming Practitioner (NLP.Asia)

Certified Environmental Professional in Scheduled Waste Management (DOE, =
Malaysia)

Certified PSMB/HRDF Trainer (EMP/1657)

=A0

International Trainer & Consultant

Mr. SSChewhas an MBA from University of Malaysia (UM), majoring in =
International=20
Business. He graduated with Bachelor's Degree in Engineering =
(Electrical/Electronic)=20
from University of Technology Malaysia (UTM)

=A0

Mr. Chew has more than 15 years of Operational Excellence (OE), Total =
Quality=20
Management (TQM) and ISO Management System experience in the =
manufacturing=20
and service industry. He is an expert in his field and sought after =
trainer=20
cum consultant in Malaysia, Brunei and Thailand. He has conducted many =
workshops=20
in areas of ISO Management System, Operation Excellence& Continual =
Improvement,=20
Problem Solving& Prevention and Personal Development & Management Skills. =
He=20
is the appointed trainer to conduct the =93Quality Concepts& Management=94 =
training=20
under the 1 Malaysia Globally Recognized Industry and Professionals =
(1MGRIP)=20
scheme=2E

=A0

He has involved in the consultancy& advisory projects for ISO 9001, ISO =
14001=20
and OHSAS 18001, with clients in manufacturing industry, healthcare =
industry,=20
construction industry, property development, trading & service, =
laboratory,=20
equipment maintenance industry and etc. He is able to deliver training& =
consultancy=20
in 3 languages, i.e. English, Malay and Mandarin=2E

=A0

Upon graduation from University of Technology, Malaysia (UTM) with =
Bachelor's=20
Degree in Engineering (Electrical/Electronic), he started his career in a =
local=20
conglomerate as Quality Engineer who had led the Customer Quality =
Assurance(CQA)=20
section and Quality Control (QC) section to provide support and service =
to=20
local Malaysia and oversea customers. His customer experience covers =
Asia,=20
Middle East, Europe, Australia and North America. To mention a few: =
Daikin=20
Japan, Panasonic USA, Mitsubishi Electric Japan, Samsung Thailand, =
Samsung=20
India & Sumitomo Europe=2E

=A0

Mr. Chew has assumed the role of Quality Control (QC) Manager of a =
Japanese=20
MNC, and based at its Shah Alam, Malaysia manufacturing plant. He has =
successfully=20
led the Company Wide Quality Control committee (CWQC) and Quality Control =
Circle=20
(QCC) team members to reduce customer complaint rate significantly, =
achieving=20
70% reduction within a period of 12 months. He is the champion for Zero =
Defect=20
Program, utilizing 5 Why ,Root Cause Analysis and Poka-Yoke Problem =
Solving=20
Technique in reducing the chronic product rejection, achieving 40% =
reduction=20
within a period of 12 months=2E

=A0

He learned the Japanese Quality Control System & KAIZEN Methodology in =
Osaka,=20
Japan and facilitated the localization of product originated from Japan, =
which=20
boosted the sales of the product segment by 376% within a period of 12 =
months.=20
He had been working closely with suppliers and subcontractors in =
Malaysia,=20
Indonesia, Thailand, Taiwan, Hong Kong and China in conducting plant =
audit,=20
parts qualification and assuring the quality level of parts& materials=2E

=A0

Besides, he has also assumed the role of Material Control & Purchasing =
Manager=20
where he gained vast experience in the area of warehouse management, =
parts=20
sourcing, material forecasting & purchasing planning as well as part cost =
down=20
activities=2E

=A0

He completed his MBA (majoring in International Business) from University =
of=20
Malaya (UM) in 2007. He has presented a research paper titled "Marketing =
a=20
consumer durable brand in Malaysia: a conjoint analysis and market =
simulation=94=20
to Journal of Consumer Marketing in year 2010=2E

=A0

He has been trained as Lead Auditor of Quality Systems by SIRIM Malaysia. =
He=20
is also a trained competent person under Malaysia Department of =
Environment=20
(DOE) for Certified Environmental Professional in Scheduled Waste =
Management=20
(Cert No: CePSWaM/00913).=20

He is a Certified Professional Trainer from IPMA, United Kingdom (Cert =
No.:=20
8126). He obtained the Train the Trainer (TTT) exemption from Perbadanan =
Sumber=20
Manusia Berhad (PSMB) with Certificate No.: EMP/1657. He is also a =
Neuro-Linguistic=20
Programming (NLP) Practitioner from NLP. Asia=2E

=A0

Approach

Public, In- House and Customized Training Program=2E

Consultancy and Advisory

Coaching Services

=A0

=A0PLEASE FEEL FREE TO CONTACT ME IF YOU ARE LOOKING FOR THE FULL BROCHURE =
FILE

We hope you find it informative and interesting=A0 and we look

forward to seeing you soon=2E

Please act fast to grab your favourite training program! Please call =
012-588=20
2263

or email to james@otc.com.my

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type=20

Unsubscribein the subject area. We will remove your name from the list =
and=20
you will not receive any additional e-mail

=A0

Thanks

=A0

Regards

James

OTC Training Centre Sdn Bhd
Mobile No. : 012-5882263

Email address: james@otc.com.my

website:www.otc.com.my

Facebook: www.facebook.com/otcmalaysia

Linkedin =
:https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/

Instagram : otctrainingcentre_001

=93Be sure to follow my LinkedIn, Facebook and instagram page, where I =
share=20
breaking news and information=94

We Believe in connecting Knowledge...both for your People & Industry

=A0

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content=3D"text/html; charset=3D" http-equiv=3D"content-type">
</head>
<body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma">
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Impact",sans-serif; COLOR: =
#0033cc; mso-ansi-language: EN-US'><font=20
size=3D5>ISO 9001 2015 clauses =
interpretation and=20
implementation strategy
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Impact",sans-serif; COLOR: =
#0033cc; mso-ansi-language: EN-US'><font=20
size=3D5><?xml:namespace prefix =3D "o" =
ns =3D=20
"urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p>&nbsp;
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><font=20
size=3D3>This program can be specially tailored and customized to meet =
your=20
training objectives<o:p></o:p>
<font=20
size=3D3>&nbsp;<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>We=20
hope you find it informative and interesting and we look forward to seeing =
you=20
soon<o:p></o:p>
<font=20
size=3D3>(HRDF/SBL=20
Claimable)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
2 days&nbsp;- In House =
Program&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
BY&nbsp;SS<span=20
style=3D"COLOR: black">Chew <o:p></o:p>
<o:p><font=20
size=3D3 face=3D"Times New =
Roman">&nbsp;</o:p>
INTRODUCTION:<o:p></o:p>
With=20
over a million certificates worldwide, ISO 9001 is one of the most =
well-known=20
ISO standards. ISO 9001 helps organisations demonstrate that they can =
offer=20
their customers consistent, good quality products and services. The ISO=20
9001:2015 standard was revised in response to changing market demands and=20
published in September 2015. The deadline for the transition is by Sept =
2018.=20
ISO 9001:2015 contain significant revisions to their structure and=20
contents.<o:p></o:p>
<o:p>&nbsp;</o:p>
ISO=20
9001:2015 will be the fifth edition of the Quality Management System =
(QMS)=20
standard and deemed to be the most significant change since year =
2000.&nbsp;=20
This has resulted in more explicit requirements in risk-based thinking, =
more=20
user-friendly requirements, more flexibility in documentation and a =
performance=20
based system meeting the needs of interested parties.&nbsp;=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>COURSE=20
OBJECTIVES:<o:p></o:p>
<ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Understanding=20
 the ISO methodology and the key concepts of its management=20
 principles<o:p></o:p></li>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Identify=20
 and understand the requirements of ISO 9001:2015 QMS principles and=20
 clauses<o:p></o:p></li>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Identify=20
 the New Structure, Terminology and Concepts of ISO 9001:2015 compared =
to=20
 its&nbsp; previous version and the key changes<o:p></o:p></li>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Continual=20
 in improving systematically and numerically on the Quality Performance =
of=20
 the&nbsp; organization<o:p></o:p></li>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Getting=20
 ready for the transition plan to ISO 9001:2015<o:p></o:p></li>
 <li class=3DMsoListParagraph style=3D"MARGIN: 0cm; mso-list: l0 level1 =
lfo1"><span=20
 lang=3DEN-US=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-US; mso-fareast-font-family: =
"Times New Roman"'>Develop=20
 a strategy for effective implementation of the changes at their=20
 organization&nbsp;<o:p></o:p></li></ul>
<o:p>&nbsp;</o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>WHO=20
SHOULD ATTEND:<o:p></o:p>
Senior=20
management, those responsible for transition their organization=92s QMS =
to=20
meet&nbsp;the new requirements,&nbsp; ISO 9001 auditors and quality=20
practitioners, management representatives, operations=20
personnel<o:p></o:p>
<o:p><font=20
size=3D3>&nbsp;</o:p>
METHODOLOGY<o:p></o:p>
This=20
program is essentially participative.&nbsp; There will be Group =
Discussion,=20
Presentation, Interactive Session Activities and Video=20
Learning.<o:p></o:p>
<o:p><font=20
size=3D3>&nbsp;</o:p>
COURSE=20
CONTENTS<o:p></o:p>

<table class=3DMsoNormalTable=20
style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0cm 0cm 0cm 0cm"=20
cellSpacing=3D0 cellPadding=3D0 border=3D0>
 =20
 <tr=20
 style=3D"HEIGHT: 40pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes; =
mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 40pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 275.4pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
black 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D367>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Module 1=20
 Overview of ISO 9001:2015 changes<o:p></o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l2 level1 =
lfo2"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Why=20
 ISO9001 change<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l2 level1 =
lfo2"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>What=20
 are the ISO9001 change<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l2 level1 =
lfo2"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>ISO9001:2015=20
 upgrading timeline<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l2 level1 =
lfo2"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>ISO=20
 9001:2015 structure&amp; terminology change<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l2 level1 =
lfo2"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Risk=20
 Based Thinking<o:p></o:p></li></ul>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Module 2=20
 Requirements of ISO 9001:2015 QMS principles and=20
 clauses<o:p></o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l4 level1 =
lfo3"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 1<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Scope<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l4 level1 =
lfo3"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 2<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Normative references<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l4 level1 =
lfo3"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 3<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Terms and Definitions<o:p></o:p></li>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l4 level1 =
lfo3"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 4<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Context of the organization<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Understanding=20
 the organization and its context; needs and expectations of =
interested=20
 parties; scope of the system; processes of the quality management=20
 system<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Practical=20
 workshop A: Identification of external and internal issues of=20
 organization<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Practical=20
 workshop B: Determining the needs and expectations of interested=20
 parties<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l1 level1 =
lfo4"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 5:<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>=20
 Leadership<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Leadership=20
 and commitment; quality policy; organizational roles, =
responsibilities and=20
 authorities<o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 12pt; COLOR: #0d0d0d"><o:p><font=20
 face=3D"Times New Roman">&nbsp;</o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoListParagraph=20
 style=3D"MARGIN: 0cm; LINE-HEIGHT: normal; mso-list: l1 level1 =
lfo4"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 6<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Planning<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Actions to=20
 address risks and opportunities; quality objectives and planning to=20
 achieve them; planning of changes<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Practical=20
 workshop C: SWOT Analysis<o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 12pt; COLOR: #0d0d0d"><o:p><font=20
 face=3D"Times New Roman">&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Practical=20
 workshop D: Risk approach and action plan using Risk=20
 Register<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p></td>
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 40pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 275.4pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D367>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l5 level1 =
lfo5"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 7<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Support<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Resources;=20
 competence; awareness; communication; documented=20
 information<o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 12pt; COLOR: #0d0d0d"><o:p><font=20
 face=3D"Times New Roman">&nbsp;</o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l5 level1 =
lfo5"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 8<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Operation<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Operational=20
 planning and control; requirements for products &amp; services; =
design and=20
 development; control of externally provided processes, products and=20
 services; production and service provision; release of products and=20
 services; control of nonconforming =
outputs<o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 12pt; COLOR: #0d0d0d"><o:p><font=20
 face=3D"Times New Roman">&nbsp;</o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l5 level1 =
lfo5"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 9<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:=20
 Performance Evaluation<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Monitoring,=20
 measurement, analysis and evaluation; internal audit; management=20
 review<o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 12pt; COLOR: #0d0d0d"><o:p><font=20
 face=3D"Times New Roman">&nbsp;</o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l5 level1 =
lfo5"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Clause=20
 10<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>:&nbsp;=20
 Improvement<o:p></o:p></li></ul>
 <font=20
 face=3D"Times New Roman"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Simplified Arabic Fixed"; =
mso-fareast-font-family: "Simplified Arabic Fixed"'><span=20
 style=3D"mso-list: Ignore">-<font=20
 size=3D3>&nbsp;&nbsp; <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Nonconformity=20
 and corrective action; continual =
improvement<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'>Module 3=20
 Implementation strategy in compliance<o:p></o:p>
 <ul style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l3 level1 =
lfo6"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Implementing=20
 strategy in achieving compliance <o:p></o:p></li>
 <li class=3DMsoNoSpacing=20
 style=3D"MARGIN: 0cm 0cm 0cm -5.4pt; mso-list: l3 level1 =
lfo6"><span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-fareast-font-family: "Times New Roman"'>Setup=20
 a Quality Management System that conforms to the ISO 9001:2015=20
 Standard<o:p></o:p></li></ul></td></tr></table>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New =
Roman",serif'><o:p>&nbsp;</o:p>
<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'><font=20
size=3D3>Consultant<o:p></o:p>
SSChew<span=20
lang=3DEN-US=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-US'>=20
<o:p></o:p>
Master=20
of Business Administration (MBA), University of Malaysia=20
(UM)<o:p></o:p>
Bachelor=20
Degree of Electrical Engineering, University of Technology=20
(UTM)<o:p></o:p>
Certified=20
Lead Auditor of ISO Quality System<o:p></o:p>
Certified=20
Professional Trainer (IPMA, United Kingdom)<o:p></o:p>
Certified=20
Neuro Linguistic Programming Practitioner (NLP.Asia)<o:p></o:p>
Certified=20
Environmental Professional in Scheduled Waste Management (DOE,=20
Malaysia)<o:p></o:p>
Certified=20
PSMB/HRDF Trainer (EMP/1657)<o:p></o:p>
<o:p>&nbsp;</o:p>
International=20
Trainer &amp; Consultant<o:p></o:p>
Mr.=20
SSChew=20
has an MBA from University of Malaysia (UM), majoring in International =
Business.=20
He graduated with Bachelor's Degree in Engineering (Electrical/Electronic) =
from=20
University of Technology Malaysia (UTM)<o:p></o:p>
<o:p>&nbsp;</o:p>
Mr.=20
Chew has more than 15 years of Operational Excellence (OE), Total Quality=20
Management (TQM) and ISO Management System experience in the manufacturing =
and=20
service industry. He is an expert in his field and sought after trainer =
cum=20
consultant in Malaysia, Brunei and Thailand. He has conducted many =
workshops in=20
areas of ISO Management System, Operation Excellence&amp; Continual =
Improvement,=20
Problem Solving&amp; Prevention and Personal Development &amp; Management=20
Skills. He is the appointed trainer to conduct the =93Quality =
Concepts&amp;=20
Management=94 training under the 1 Malaysia Globally Recognized Industry =
and=20
Professionals (1MGRIP) scheme.<o:p></o:p>
<o:p>&nbsp;</o:p>
He=20
has involved in the consultancy&amp; advisory projects for ISO 9001, ISO =
14001=20
and OHSAS 18001, with clients in manufacturing industry, healthcare =
industry,=20
construction industry, property development, trading &amp; service, =
laboratory,=20
equipment maintenance industry and etc. He is able to deliver =
training&amp;=20
consultancy in 3 languages, i.e. English, Malay and=20
Mandarin.<o:p></o:p>
<o:p>&nbsp;</o:p>
Upon=20
graduation from University of Technology, Malaysia (UTM) with Bachelor's =
Degree=20
in Engineering (Electrical/Electronic), he started his career in a local=20
conglomerate as Quality Engineer who had led the Customer Quality =
Assurance(CQA)=20
section and Quality Control (QC) section to provide support and service to =
local=20
Malaysia and oversea customers. His customer experience covers Asia, =
Middle=20
East, Europe, Australia and North America. To mention a few: Daikin =
Japan,=20
Panasonic USA, Mitsubishi Electric Japan, Samsung Thailand, Samsung India =
&amp;=20
Sumitomo Europe.<o:p></o:p>
<o:p>&nbsp;</o:p>
Mr.=20
Chew has assumed the role of Quality Control (QC) Manager of a Japanese =
MNC, and=20
based at its Shah Alam, Malaysia manufacturing plant. He has successfully =
led=20
the Company Wide Quality Control committee (CWQC) and Quality Control =
Circle=20
(QCC) team members to reduce customer complaint rate significantly, =
achieving=20
70% reduction within a period of 12 months. He is the champion for Zero =
Defect=20
Program, utilizing 5 Why ,Root =
Cause=20
Analysis and Poka-Yoke Problem Solving Technique in reducing the chronic =
product=20
rejection, achieving 40% reduction within a period of 12=20
months.<o:p></o:p>
<o:p>&nbsp;</o:p>
He=20
learned the Japanese Quality Control System &amp; KAIZEN Methodology in =
Osaka,=20
Japan and facilitated the localization of product originated from Japan, =
which=20
boosted the sales of the product segment by 376% within a period of 12 =
months.=20
He had been working closely with suppliers and subcontractors in =
Malaysia,=20
Indonesia, Thailand, Taiwan, Hong Kong and China in conducting plant =
audit,=20
parts qualification and assuring the quality level of parts&amp;=20
materials.<o:p></o:p>
<o:p>&nbsp;</o:p>
Besides,=20
he has also assumed the role of Material Control &amp; Purchasing Manager =
where=20
he gained vast experience in the area of warehouse management, parts =
sourcing,=20
material forecasting &amp; purchasing planning as well as part cost down=20
activities.<o:p></o:p>
<o:p>&nbsp;</o:p>
He=20
completed his MBA (majoring in International Business) from University of =
Malaya=20
(UM) in 2007. He has presented a research paper titled "Marketing a =
consumer=20
durable brand in Malaysia: a conjoint analysis and market simulation=94 to =
Journal=20
of Consumer Marketing in year 2010.<o:p></o:p>
<o:p>&nbsp;</o:p>
He=20
has been trained as Lead Auditor of Quality Systems by SIRIM Malaysia. He =
is=20
also a trained competent person under Malaysia Department of Environment =
(DOE)=20
for Certified Environmental Professional in Scheduled Waste Management =
(Cert No:=20
CePSWaM/00913). <o:p></o:p>
He=20
is a Certified Professional Trainer from IPMA, United Kingdom (Cert No.: =
8126).=20
He obtained the Train the Trainer (TTT) exemption from Perbadanan Sumber =
Manusia=20
Berhad (PSMB) with Certificate No.: EMP/1657. He is also a =
Neuro-Linguistic=20
Programming (NLP) Practitioner from NLP. Asia.<o:p></o:p>
<o:p>&nbsp;</o:p>
Approach<o:p></o:p>
Public,=20
In- House and Customized Training Program.<o:p></o:p>
Consultancy=20
and Advisory<o:p></o:p>
Coaching=20
Services<o:p></o:p>
&nbsp;
&nbsp;<a=20
name=3D_Hlk72477746><span lang=3DEN-US=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Calibri",sans-serif; LINE-HEIGHT: =
115%; mso-ansi-language: EN-US; mso-fareast-font-family: SimSun; =
mso-fareast-theme-font: minor-fareast; mso-ascii-theme-font: minor-latin; =
mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New =
Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-language: ZH-CN; =
mso-bidi-language: AR-SA'><font=20
size=3D3 face=3D"Times New Roman">PLEASE FEEL FREE TO CONTACT ME IF YOU =
ARE LOOKING=20
FOR THE FULL BROCHURE FILE</a>
We hope =
you find it=20
informative and interesting&nbsp; and we=20
look<o:p></o:p>
forward =
to seeing=20
you soon.<o:p></o:p>
<font=20
size=3D3>Please act fast to grab your =
favourite=20
training program! Please call 012-588 =
2263<o:p></o:p>
<font=20
size=3D3 face=3D"Times New Roman">or email to <a>james@otc.com.my</a><o:p></o:p>
<span=20
style=3D"COLOR: #c00000"><o:p>&nbsp;</o:p>
<span=20
style=3D"COLOR: #c00000">Do =
forward this=20
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<o:p>&nbsp;</o:p>
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<o:p>&nbsp;</o:p>
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<o:p>&nbsp;</o:p>
<font=20
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<font=20
face=3D"Times New Roman">James<o:p></o:p>
<font=20
face=3D"Times New Roman">OTC Training Centre Sdn=20
Bhd Mobile No. :=20
012-5882263<o:p></o:p>
Email address: <a>james@otc.com.my</a><o:p></o:p>
<font=20
face=3D"Times New =
Roman">website:www.otc.com.my<o:p></o:p>
Facebook: <a=20
href=3D"http://www.facebook.com/otcmalaysia" target=3D_blank>www.facebook.com/otcmalaysia</a><span=20
lang=3DEN-US style=3D"COLOR: black; mso-ansi-language: =
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<a=20
href=3D"https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/"=
><span=20
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black'>=93Be sure=20
to follow my LinkedIn, Facebook and instagram page, where I share breaking =
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