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From: "paris@otcsb.com.my" <paris@otcsb.com.my>
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Subject: ***SPAM*** =?windows-1252?Q?LIVE_ONLINE_PROGRAM_-_8D_PROBLEM_SOLVING_PROCESS_(29-30_MAR_2021)?=

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Kindly contact 012-588 2175 for more inquiry

LIVE ONLINE PROGRAM

8D PROBLEM SOLVING PROCESS

Venue : Online Training (Via Zoom)=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0(HRDF/SBL =
Claimable)

Date : 29 Mar2021 (Mon)=A0 |=A0 9am - =
5pm=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0By =
Selvaraj

30 Mar 2021 (Tue)=A0=A0 |=A0 9am - 5pm=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0.=A0=A0=20

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0Kindly click here for =
Full Brochure.=A0=A0=20

=A0

COURSE INTRODUCTION

Systematic problem solving is an approach that leads to root cause =
identification=20
that leads to permanent fixes for most of the problems that we face =
during=20
our day to day work. However this common sense approach is quite uncommon =
in=20
our day to day work. Making it a habit drives us towards World Class =
Manufacturing=2E

=A0

COURSE OBJECTIVES

In this course, the participants will acquire:

-=A0=A0=A0=A0=A0=A0 understanding of NCR (non conformance report)

-=A0=A0=A0=A0=A0=A0 specific skills and knowledge to solve problem in a =
systematic manner.=20

-=A0=A0=A0=A0=A0=A0 the methodology to clearly distinguish the various =
types of actions=20
required in different stages of problem solving=2E

-=A0=A0=A0=A0=A0=A0 root cause analysis methods

-=A0=A0=A0=A0=A0=A0 the skills and knowledge to systematically and =
correctly response to=20
internal or external customer complaints.=20

-=A0=A0=A0=A0=A0=A0 the basic skills and knowledge required to solve =
problem deriving from=20
customer complaint or internally driven for continuous improvement.=20

=A0

INTENDED AUDIENCE

This course is suitable for:

-=A0=A0=A0=A0=A0=A0 all personnel that are responsible to solve =
operational issues and=20
response to (internal & external) customer complaints

-=A0=A0=A0=A0=A0=A0 Engineers, Section Heads

-=A0=A0=A0=A0=A0=A0 A max of 15 pax/session is recommended to optimize =
presentation time=20
and presentation evaluation

=A0

METHODOLOGY

-=A0=A0=A0=A0=A0=A0 Activities, discussions and case studies with frequent =
interjection=20
of humor.=20

-=A0=A0=A0=A0=A0=A0 Workshop & application based so that participants use =
what they have=20
learned immediately for a deeper understanding=2E

-=A0=A0=A0=A0=A0=A0 There will a pre & post assessment conducted to gauge =
participants=20
understanding before & after

-=A0=A0=A0=A0=A0=A0 This training will be conducted online=2E

=A0

OUTLINE OF WORKSHOP

=A0

Day 1 (29 Mar 2021 | 0900 - 1700rs)

=A0

DAY 1

-=A0Pretest =96 objective & subjective questions

=A0

-=A0Introduction

i.=A0Understanding course objectives

ii.=A08D History & Description

iii.=A08D Stumbling Block

iv.=A0When to apply 8D?

v.=A0The 8D Methodology

=A0

D0 =96 Prepare for the 8D

i.=A0Problem selection

ii.=A0Pareto charts

=A0

D1 =96 Form the Team

i.=A0Team Problem Solving

ii.=A0Characteristics of a High Performance Team

iii.=A0Generic 8D reporting format

iv.=A0Team members

v.=A0Champion

vi.=A0Team Leader

vii.=A0Members

viii.=A0Benefits of team approach

ix.=A0Why do teams fail?

x.=A0Team Brainstorming

xi.=A0Exercise

D2 =96 Describe the Problem

i.=A0Problem statement

ii.=A0The importance of collecting & interpreting data=20

iii.=A0Understanding the Problem

iv.=A0Types of Problem

v.=A05W and 2H

vi.=A0Flow Charts

vii.=A0Value Stream Maps

viii.=A0Control Charts

ix.=A0Exercise: Use an IS/IS NOT worksheet to develop problem definition

D3 =96 Contain the Problem, Interim Actions

i.=A0Define and develop interim actions

ii.=A0Containment / Interim Actions / Implementing a temporary fix

iii.=A0Monitoring and measuring the impact

iv.=A0Containment Action Check Sheet

v.=A0Exercise : Identify potential containment strategies

=A0=20

D4 =96 Identify & Verify Root Causes

i.=A0Analyze root causes of the problem

ii.=A0How do you know when you have arrived at a root cause?

iii.=A0Separating facts from fiction

iv.=A05Why=92s=A0 Analysis

v.=A0Fishbone Diagram

vi.=A0Using statistical tools

vii.=A0Pareto analysis

viii.=A0Scatter Diagrams

ix.=A0DOE

x.=A0Exercise : Using the tools learned to identify a root cause=20

=A0=A0

End

Day 2 (30=A0Mar 2021 | 0900 - 1700hrs)

=A0

DAY 2

D5 =96 Choose=A0 & Verify Corrective Actions

i.=A0Define and develop corrective actions

ii.=A0Mistake Proofing

iii.=A0Risk analysis and FMEA

iv.=A0Corrective Action Check Sheet

v.=A0Exercise

=A0

D6 =96 Implement and validate Corrective Actions

i.=A0Applying PDCA

ii.=A0Implementing your permanent and complementary fixes

iii.=A0Monitoring your corrective actions

iv.=A0Implementation Check List

v.=A0Exercise

D7 =96 Prevent the Problem, Recurrence

i.=A0Update the FMEA

ii.=A0Preventive Actions

iii.=A0Poka Yoke

iv.=A0Exercise

=A0

D8 =96 Recognize and Congratulate Your Team (do not send this to customer!)

i.=A0Celebrating Success

ii.=A0Recognizing the collective efforts of your team

iii.=A0Sharing your knowledge and learning

iv.=A08D auditing

=A0

-=A0Presentation by each participant of their=A0=A0=A0 updated 8D

=A0

-=A0Post test - objective & subjective questions (application questions)

=A0

End

=A0

** Digital Certificate of attendance will be awarded for those who =
completed=20
the course

=A0

ABOUT THE FACILITATOR=20

=A0

Selvaraj is a highly qualified technical trainer in the areas of =
Continuous=20
Improvement and Quality Excellence. He believes in interactive and fun =
filled=20
training. His method of training is sharing rather than lecturing. With =
23=20
years of experience in the field of Manufacturing Improvement & Quality =
Excellence=20
covering areas of Design, Material Selection, Tooling, Machine & Process =
Engineering,=20
Production and Supply Chain Management, Selvaraj B uses lots of real life =
examples.=20
Selvaraj B started his career in 1989 as a Mechanical Engineer and in 23 =
years,=20
has worked in 3 MNC companies that are World Class, i.e. Matsushita =
(Japanese),=20
Robert Bosch (German) and Entegris (American) up to the level of an =
Operations=20
Manager. Selvaraj B is a certified HRDF trainer. His strength is =
combining=20
the Intricacies and details of technical training with highly humorous =
anecdotes=20
for maximum training effectiveness.=A0=A0=20

=A0

AMONG HIS NOTABLE ACHIEVEMENTS ARE:

1. Leading Gold Medal winning teams to NPC conventions =96 1995 - 2002

2. Certified MTM and Ergonomics practitioner - 1997

3. Tooling & plastic parts design standardization - 2000

4. Awarded best Six Sigma Champion award in 2006 for promoting successful =
Sigma=20
projects =96 2006

5. Certified Trainer with Napoleon Hill International - 2007=20

6. Certified Lean Sigma Champion=A0 - 2010

7. Competent Communicator & Humorous Speech Division N Champion in =
Toastmasters=20
International =96 2012

8. Certified Six Sigma Master Black Belt - 2016

9. Member of the Society of Plastics Engineers

10. Member of the Institute of Engineers Malaysia=20

11. Certified NLP Practitioner - 2016=20

12. Certified VDI Quality Systems auditor - 1997

13.Certified Industry 4.0 Professional accredited by the US-based

International Institute of Executive Careers=99 (IIEC)

=A0

AMONG HIS NOTABLE IMPROVEMENTS PROJECTS ARE:

1. Consolidating the Plastic Injection Moulding sections into 1 =
department=20
& leading it =96 Bosch Bayan Lepas=20

2. Motivating and guiding numerous scrap reduction & quality improvement =
teams=20
=96 Bosch Bayan Lepas, Automotive Lighting Bayan Lepas=20

3. Reduction of manufacturing lead time from 28 days to 3 days =96 Entegris

4. Cycle time reduction projects =96 Bosch, Entegris

5. Lean improvement projects =96 Signature Kitchen Sdn. Bhd. KL, Anshin =
Precision=20
Sdn. Bhd. Shah Alam, Silverstone Berhad Taiping=2E

6. Starting a new factory of 200 headcount for Silicone Wafer Process =
Carrier=20
comprising of Manufacturing, Maintenance, Engineering, Tooling, =
Production=20
Planning & Continuous Improvement Department =96 Entegris Kulim Hi-Tech=2E

7. Guiding and inspiring numerous quality improvement and cost reduction =
teams=20
to State level and National level competition and recognition.=20

8. Setting up & developing a World Class Manufacturing team for clean =
room=20
fittings manufacturing =96 Entegris Kulim Hi-Tech=20

=A0

(HRDF/SBL Claimable)

=A0

EARLY BIRD Fee  =20

NORMAL FEE

Registration before

15=A0Mar 2021  =20

RM 890.00/pax  =20

Registration after

15 Mar 2021  =20

RM 940.00/pax

Group Registration: Register 3 participants from the same organization, =
the=20
4th participant is FREE.=20
(Buy 3 Get 1 Free) if Register before 15 Mar 2021.=A0Please act fast to =
grab=20
your favorite training program!
        =20

=A0

Kindly find above attached link=A0for the full brochure for this programs=2E

We hope you find it informative and interesting and we look

forward to seeing you soon=2E

Please act fast to grab your favorite training program! Pleasecall =
012-588=20
2175

or email to paris@otc.com.my

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

Our Upcoming Training Programs (Please feel free to contact me if you =
want=20
to request the brochure)

No.  =20

Training Date / Time  =20

Program Title (LIVE ONLINE TRAINING) - Via ZOOM ONLINE  =20

Trainer

1  =20

1 Feb 2021 (Mon) | 9am - 12.30pm=20
2 Feb 2021 (Tue)=A0 | 9am - 12.30pm=20
3 Feb 2021 (Wed) | 9am - 12.30pm=20
4 Feb 2021 (Thu)=A0 | 9am - 12.30pm   =20

Understanding Calibration Certificate   =20

Nadhra

2  =20

1 Feb 2021 (Mon) | 9am - 5pm=20
2 Feb 2021 (Tue) | 9am - 5pm   =20

Cost Of Poor Quality (COPQ)  =20

Irman

3  =20

2 Feb 2021 (Tue) | 9am - 1pm=20
3 Feb 2021 (Wed)=A0 | 9am - 1pm=20
4 Feb 2021 (Thu) | 9am - 1pm=20
5 Feb 2021 (Fri)=A0 | 9am - 1pm   =20

Social Media Marketing and Branding Development  =20

Angeline

4  =20

3 Feb 2021 (Wed) | 9am - 5pm=20
4 Feb 2021 (Thu) | 9am - 5pm   =20

Geometric Dimensioning And Tolerancing (GD&T)  =20

Selvaraj

5  =20

22 Feb 2021 (Mon) | 9am - 5pm=20
23 Feb 2021 (Tue) | 9am - 5pm   =20

Useful Excel Formulas and Functions  =20

Siti

6  =20

22 Feb 2021 (Mon) | 9am - 12.30pm
23 Feb 2021 (Tue) | 9am - 12.30pm
24 Feb 2021 (Mon) | 9am - 12.30pm
25 Feb 2021 (Thu) | 9am - 12.30pm  =20

Measurement and Calibration System  =20

Nadhra

7  =20

22 Feb 2021 (Mon) | 9am - 1pm=20
23 Feb 2021 (Tue) | 9am - 1pm
24 Feb 2021 (Mon) | 9am - 1pm=20
25 Feb 2021 (Thu) | 9am - 1pm  =20

Anti-Bribery and Corruption - S. 17A Corporate Liability Perspective  =20

Suresh

8  =20

22 Feb 2021 (Mon) | 9am - 1pm=20
23 Feb 2021 (Tue) | 9am - 1pm
24 Feb 2021 (Mon) | 9am - 1pm=20
25 Feb 2021 (Thu) | 9am - 1pm  =20

Digital Social Selling Masterclass 2020  =20

Angeline

9  =20

24 Feb 2021 (Wed) | 9am - 5pm=20
25 Feb 2021 (Thu) | 9am - 5pm   =20

Root Cause Analysis (RCA)   =20

Irman

10  =20

1 Mar 2021 (Mon) | 9am - 1pm=20
2 Mar 2021 (Tue)=A0 | 9am - 1pm=20
3 Mar 2021 (Wed) | 9am - 1pm=20
4 Mar 2021 (Thu)=A0 | 9am - 1pm   =20

Digital Marketing and Social Media Marketing (SMM) Masterclass  =20

Angeline

11  =20

3 Mar 2021 (Wed) | 9am - 5pm=20
4 Mar 2021 (Thu) | 9am - 5pm   =20

Effective Preventive &=A0 Predictive Maintenance Program  =20

Selvaraj

12  =20

3 Mar 2021 (Wed) | 9am - 5pm=20
4 Mar 2021 (Thu) | 9am - 5pm   =20

Cost of Poor Quality (COPQ)  =20

Irman

13  =20

8 Mar 2021 (Mon) | 9am - 5pm=20
9 Mar 2021 (Tue) | 9am - 5pm   =20

Data Analysis And Interactive Dashboard Reporting In Excel  =20

Shabenah

14  =20

15 Mar 2021 (Mon) | 9am - 12.30pm=20
16 Mar 2021 (Tue) | 9am - 12.30pm=20
17 Mar 2021 (Wed) | 9am - 12.30pm=20
18 Mar 2021 (Thu) | 9am - 12.30pm   =20

Understanding Incoterms 2020 for International and Domestic Trade  =20

SH Yeo

15  =20

15 Mar 2021 (Mon) | 9am - 1pm=20
16 Mar 2021 (Tue) | 9am - 1pm=20
17 Mar 2021 (Wed) | 9am - 1pm=20
18 Mar 2021 (Thu) | 9am - 1pm   =20

Art of War of Social Media Marketing  =20

Angeline

16  =20

15 Mar 2021 (Mon) | 9am - 1pm=20
16 Mar 2021 (Tue) | 9am - 1pm=20
17 Mar 2021 (Wed) | 9am - 1pm=20
18 Mar 2021 (Thu) | 9am - 1pm   =20

Contract Risk Management  =20

Suresh

17  =20

22 Mar 2021 (Mon) | 9am - 5pm=20
23 Mar 2021 (Tue) | 9am - 5pm   =20

Microsoft Excel - Intermediate Level  =20

Siti

18  =20

24 Mar 2021 (Wed) | 9am - 5pm=20
25 Mar 2021 (Thu) | 9am - 5pm   =20

Microsoft Project Professional  =20

Siti

19  =20

29 Mar 2021 (Mon) | 9am - 5pm=20
30 Mar 2021 (Tue) | 9am - 5pm   =20

8D Problem Solving Process   =20

Selvaraj

20  =20

5 Apr 2021 (Mon) | 9am - 5pm=20
6 Apr 2021 (Tue) | 9am - 5pm  =20

Spare Part Management  =20

Selvaraj

21  =20

5 Apr 2021 (Mon) | 9am - 1pm=20
6 Apr 2021 (Tue) | 9am - 1pm=20
7 Apr 2021 (Wed) | 9am - 1pm=20
8 Apr 2021 (Thu) | 9am - 1pm   =20

Anti-Bribery and Corruption - S. 17A Corporate Liability Perspective  =20

Suresh

22  =20

5 Apr 2021 (Mon) | 9am - 1pm=20
6 Apr 2021 (Tue) | 9am - 1pm=20
7 Apr 2021 (Wed) | 9am - 1pm=20
8 Apr 2021 (Thu) | 9am - 1pm   =20

Content Marketing and Designing  =20

Angeline

23  =20

19 Apr 2021 (Mon) | 9am - 1pm=20
20 Apr 2021 (Tue) | 9am - 1pm=20
21 Apr 2021 (Wed) | 9am - 1pm=20
22 Apr 2021 (Thu) | 9am - 1pm   =20

Social Media Marketing and Branding Development  =20

Angeline

24  =20

19 Apr 2021 (Mon) | 9am - 12.30pm=20
20 Apr 2021 (Tue) | 9am - 12.30pm=20
21 Apr 2021 (Wed) | 9am - 12.30pm=20
22 Apr 2021 (Thu) | 9am - 12.30pm   =20

Implementing Agreement Contract for Effective Delivery with Incoterms and =
Strategic=20
Expediting Procedure  =20

SH Yeo

25  =20

21 Apr 2021 (Wed) | 9am - 5pm=20
22 Apr 2021 (Thu) | 9am - 5pm   =20

HR Management Post MCO & Virtual Domestic Inquiry   =20

Mathy

26  =20

4 May 2021 (Tue) | 9am - 12.30pm=20
5 May 2021 (Wed) | 9am - 12.30pm=20
6 May 2021 (Thu) | 9am - 12.30pm
7 May 2021 (Fri) | 9am - 12.30pm   =20

Strategic Procurement and Inventory Management System with introduction =
to=20
Contract management  =20

SH Yeo

27  =20

5 May 2021 (Wed) | 9am - 5pm=20
6 May 2021 (Thu) | 9am - 5pm  =20

Microsoft Excel (ADVANCED LEVEL)  =20

Siti

=A0

=A0If you would like to unsubscribe from our email list at any time, =
please simply=20
reply to the e-mail and type=20

Unsubscribein the subject area. We will remove your name from the list =
and=20
you will not receive any additional e-mail

=A0

Thanks

=A0

Regards

Paris Oo

OTC Training Centre Sdn Bhd

Mobile No.=A0: 012-5882175

Email address:=A0paris@otc.com.my

website:www.otc.com.my

Facebook:=A0www.facebook.com/otcmalaysia

Linkedin :=A0http://linkedin.com/in/otctrainingcentre

Instagram :=A0otctrainingcentre_001

=93Be sure to follow my LinkedIn, Facebook and instagram page, where I =
share=20
breaking news and information=94

We Believe in connecting Knowledge...both for your People & Industry

=A0

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<font=20
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012-588 2175 for more inquiry<?xml:namespace=20
prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p>
LIVE=20
ONLINE PROGRAM<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
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PROBLEM SOLVING PROCESS<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
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: Online Training (Via Zoom)&nbsp;&nbsp; <span=20
style=3D"COLOR: =
#0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
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<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; =
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: 29 Mar 2021 (Mon)&nbsp; |&nbsp; =
9am -=20
5pm<span=20
style=3D"COLOR: =
#0d0d0d">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
&nbsp;&nbsp;By Selvaraj<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
#0d0d0d; mso-ansi-language: EN-MY'>30=20
Mar 2021=20
(Tue)&nbsp;&nbsp; |&nbsp; 9am - 5pm&nbsp;&nbsp;=20
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;<span=20
style=3D"COLOR: white">&nbsp;.&nbsp;&nbsp; <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
#0d0d0d; mso-ansi-language: =
EN-MY'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
white; mso-ansi-language: EN-MY'>&nbsp;<a=20
href=3D"https://drive.google.com/file/d/1PTxWwRtdIgfYXrbV7oN9wlfvYhSVL810/v=
iew?usp=3Dsharing">Kindly=20
click here for Full Brochure</a>.&nbsp;&nbsp; <o:p></o:p>
&nbsp;<o:p></o:p>
COURSE=20
INTRODUCTION<o:p></o:p>
Systematic=20
problem solving is an approach that leads to root cause identification =
that=20
leads to permanent fixes for most of the problems that we face during our =
day to=20
day work. However this common sense approach is quite uncommon in our day =
to day=20
work. Making it a habit drives us towards World Class=20
Manufacturing.<o:p></o:p>
<o:p>&nbsp;</o:p>
COURSE=20
OBJECTIVES<o:p></o:p>
In=20
this course, the participants will acquire:<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
understanding=20
of NCR (non conformance report)<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
specific=20
skills and knowledge to solve problem in a systematic manner.=20
<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
the=20
methodology to clearly distinguish the various types of actions required =
in=20
different stages of problem solving.<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
root=20
cause analysis methods<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
the=20
skills and knowledge to systematically and correctly response to internal =
or=20
external customer complaints. <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
the=20
basic skills and knowledge required to solve problem deriving from =
customer=20
complaint or internally driven for continuous improvement.=20
<o:p></o:p>
&nbsp;<o:p></o:p>
INTENDED=20
AUDIENCE<o:p></o:p>
This=20
course is suitable for:<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
all=20
personnel that are responsible to solve operational issues and response =
to=20
(internal &amp; external) customer complaints<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Engineers,=20
Section Heads<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
A=20
max of 15 pax/session is recommended to optimize presentation time and=20
presentation evaluation<o:p></o:p>
<o:p>&nbsp;</o:p>
METHODOLOGY<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Activities,=20
discussions and case studies with frequent interjection of humor.=20
<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
Workshop=20
&amp; application based so that participants use what they have learned=20
immediately for a deeper understanding.<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: black; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
There=20
will a pre &amp; post assessment conducted to gauge participants =
understanding=20
before &amp; after<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY; mso-fareast-font-family: Arial'><span=20
style=3D"mso-list: Ignore">-<span=20
style=3D'FONT: 7pt "Times New =
Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
This=20
training will be=20
conducted online.<o:p></o:p>
<o:p>&nbsp;</o:p>
OUTLINE=20
OF WORKSHOP<o:p></o:p>
<o:p>&nbsp;</o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 border=3D0>
 =20
 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: =
yes">
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 526.25pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: =
transparent"=20
 vAlign=3Dtop width=3D702>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: #0033cc; LINE-HEIGHT: 115%'>Day=20
 1 (29 Mar 2021 | 0900 - 1700rs)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>DAY=20
 1<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; =
LINE-HEIGHT: 115%">-<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Pretest=20
 =96 objective &amp; subjective questions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p><span=20
 style=3D"TEXT-DECORATION: =
none">&nbsp;</o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; =
LINE-HEIGHT: 115%">-<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Introduction<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Understanding=20
 course objectives<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>8D=20
 History &amp; Description<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>8D=20
 Stumbling Block<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>When=20
 to apply 8D?<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>The=20
 8D Methodology<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D0=20
 =96 Prepare for the 8D<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Problem=20
 selection<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Pareto=20
 charts<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p><span=20
 style=3D"TEXT-DECORATION: =
none">&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D1=20
 =96 Form the Team<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Team=20
 Problem Solving<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Characteristics=20
 of a High Performance Team<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Generic=20
 8D reporting format<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Team=20
 members<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Champion<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vi.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Team=20
 Leader<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Members<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>viii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Benefits=20
 of team approach<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ix.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Why=20
 do teams fail?<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>x.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Team=20
 Brainstorming<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>xi.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'> D2=20
 =96 Describe the Problem<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Problem=20
 statement<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>The=20
 importance of collecting &amp; interpreting data <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Understanding=20
 the Problem<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Types=20
 of Problem<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>5W=20
 and 2H<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vi.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Flow=20
 Charts<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Value=20
 Stream Maps<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>viii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Control=20
 Charts<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ix.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise:=20
 Use an IS/IS NOT worksheet to develop problem=20
 definition<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'> D3=20
 =96 Contain the Problem, Interim Actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Define=20
 and develop interim actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Containment=20
 / Interim Actions / Implementing a temporary fix<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Monitoring=20
 and measuring the impact<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Containment=20
 Action Check Sheet<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise=20
 : Identify potential containment strategies<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;=20
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D4=20
 =96 Identify &amp; Verify Root Causes<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Analyze=20
 root causes of the problem<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>How=20
 do you know when you have arrived at a root cause?<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Separating=20
 facts from fiction<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>5Why=92s&nbsp;=20
 Analysis<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Fishbone=20
 Diagram<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vi.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Using=20
 statistical tools<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>vii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Pareto=20
 analysis<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>viii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Scatter=20
 Diagrams<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ix.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>DOE<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>x.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise=20
 : Using the tools learned to identify a root cause=20
 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;&nbsp;<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>End<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 502.8pt; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D670>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: #0033cc; LINE-HEIGHT: 115%'>Day=20
 2 (30&nbsp;Mar 2021 | 0900 - 1700hrs)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>DAY=20
 2<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D5=20
 =96 Choose&nbsp; &amp; Verify Corrective =
Actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Define=20
 and develop corrective actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Mistake=20
 Proofing<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Risk=20
 analysis and FMEA<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Corrective=20
 Action Check Sheet<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p><span=20
 style=3D"TEXT-DECORATION: =
none">&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D6=20
 =96 Implement and validate Corrective =
Actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Applying=20
 PDCA<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Implementing=20
 your permanent and complementary fixes<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Monitoring=20
 your corrective actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Implementation=20
 Check List<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>v.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'> D7=20
 =96 Prevent the Problem, Recurrence<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Update=20
 the FMEA<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Preventive=20
 Actions<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Poka=20
 Yoke<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Exercise<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>D8=20
 =96 Recognize and Congratulate Your Team (do not send this to=20
 customer!)<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>i.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Celebrating=20
 Success<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>ii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Recognizing=20
 the collective efforts of your team<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iii.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Sharing=20
 your knowledge and learning<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>iv.<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>8D=20
 auditing<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; =
LINE-HEIGHT: 115%">-<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Presentation=20
 by each participant of their&nbsp;&nbsp;&nbsp; updated=20
 8D<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p><span=20
 style=3D"TEXT-DECORATION: =
none">&nbsp;</o:p>
 <span=20
 style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; =
LINE-HEIGHT: 115%">-<span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Post=20
 test - objective &amp; subjective questions (application=20
 questions)<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>&nbsp;<span=20
 style=3D"FONT-SIZE: 10pt; LINE-HEIGHT: 115%"><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>End<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 110%'><o:p>&nbsp;</o:p></td></tr></table></div>
<o:p>&nbsp;</o:p>
**=20
Digital Certificate of attendance will be awarded for those who completed =
the=20
course<o:p></o:p>
<o:p><font=20
size=3D3 face=3D"Times New Roman">&nbsp;</o:p>
<font=20
size=3D3>ABOUT THE FACILITATOR=20
<o:p></o:p>
<font=20
size=3D3><font=20
face=3D"Times New Roman">&nbsp;<o:p></o:p>
Selvaraj=20
is=20
a highly qualified technical trainer in the areas of Continuous =
Improvement and=20
Quality Excellence. He believes in interactive and fun filled training. =
His=20
method of training is sharing rather than lecturing. With 23 years of =
experience=20
in the field of Manufacturing Improvement &amp; Quality Excellence =
covering=20
areas of Design, Material Selection, Tooling, Machine &amp; Process =
Engineering,=20
Production and Supply Chain Management, Selvaraj B uses lots of real life=20
examples. Selvaraj B started his career in 1989 as a Mechanical Engineer =
and in=20
23 years, has worked in 3 MNC companies that are World Class, i.e. =
Matsushita=20
(Japanese), Robert Bosch (German) and Entegris (American) up to the level =
of an=20
Operations Manager. Selvaraj B is a certified HRDF trainer. His strength =
is=20
combining the Intricacies and details of technical training with highly =
humorous=20
anecdotes for maximum training effectiveness.&nbsp;&nbsp; <span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
&nbsp;<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
AMONG=20
HIS NOTABLE ACHIEVEMENTS ARE:<o:p></o:p>
1.=20
Leading Gold Medal winning teams to NPC conventions =96 1995 - =
2002<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
2.=20
Certified MTM and Ergonomics practitioner - 1997<o:p></o:p>
3.=20
Tooling &amp; plastic parts design standardization - 2000<o:p></o:p>
4.=20
Awarded best Six Sigma Champion award in 2006 for promoting successful =
Sigma=20
projects =96 2006<o:p></o:p>
5.=20
Certified Trainer with Napoleon Hill International - 2007 <span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
6.=20
Certified Lean Sigma Champion&nbsp; - 2010<o:p></o:p>
7.=20
Competent Communicator &amp; Humorous Speech Division N Champion in =
Toastmasters=20
International =96 2012<o:p></o:p>
8.=20
Certified Six Sigma Master Black Belt - 2016<o:p></o:p>
9.=20
Member of the Society of Plastics Engineers<o:p></o:p>
10.=20
Member of the Institute of Engineers Malaysia <o:p></o:p>
11.=20
Certified NLP Practitioner - 2016 <o:p></o:p>
12.=20
Certified VDI Quality Systems auditor - 1997<o:p></o:p>
13.Certified=20
Industry 4.0 Professional accredited by the US-based<o:p></o:p>
<a=20
href=3D"https://www.linkedin.com/company/international-institute-of-executi=
ve-careers-iiec-"><span=20
class=3D15><font=20
face=3D"Times New Roman">International Institute of Executive Careers=99=20
(IIEC)</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>AMONG=20
HIS NOTABLE IMPROVEMENTS PROJECTS ARE:<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>1.=20
Consolidating the Plastic Injection Moulding sections into 1 department =
&amp;=20
leading it =96 Bosch Bayan Lepas <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>2.=20
Motivating and guiding numerous scrap reduction &amp; quality improvement =
teams=20
=96 Bosch Bayan Lepas, Automotive Lighting Bayan Lepas <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>3.=20
Reduction of manufacturing lead time from 28 days to 3 days =96=20
Entegris<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>4.=20
Cycle time reduction projects =96 Bosch, Entegris<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>5.=20
Lean improvement projects =96 Signature Kitchen Sdn. Bhd. KL, Anshin =
Precision=20
Sdn. Bhd. Shah Alam, Silverstone Berhad Taiping.<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>6.=20
Starting a new factory of 200 headcount for Silicone Wafer Process =
Carrier=20
comprising of Manufacturing, Maintenance, Engineering, Tooling, =
Production=20
Planning &amp; Continuous Improvement Department =96 Entegris Kulim=20
Hi-Tech.<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>7.=20
Guiding and inspiring numerous quality improvement and cost reduction =
teams to=20
State level and National level competition and recognition. <span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black; LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'>8.=20
Setting up &amp; developing a World Class Manufacturing team for clean =
room=20
fittings manufacturing =96 Entegris Kulim Hi-Tech <o:p></o:p>
&nbsp;<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
LINE-HEIGHT: 115%; mso-ansi-language: EN-MY'><o:p></o:p>
(HRDF/SBL=20
Claimable)<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
blue; mso-ansi-language: EN-MY'><o:p>&nbsp;</o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"WIDTH: 506.15pt; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: =
1184; mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 width=3D675 border=3D0>
 =20
 <tr style=3D"HEIGHT: 16.7pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 16.7pt; BORDER-RIGHT: =
#bebebe 1pt solid; WIDTH: 266.35pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; =
PADDING-LEFT: 2.9pt; BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: =
2.9pt"=20
 width=3D355 colSpan=3D2>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
TEXT-TRANSFORM: uppercase; COLOR: black; LINE-HEIGHT: 115%'>EARLY=20
 BIRD Fee<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #a6a6a6 1pt solid; HEIGHT: 16.7pt; BORDER-RIGHT: =
#a6a6a6 1pt solid; WIDTH: 239.8pt; BACKGROUND: #ceddea; BORDER-BOTTOM: =
#a6a6a6 1pt solid; PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; =
PADDING-LEFT: 2.9pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 width=3D320 colSpan=3D2>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
TEXT-TRANSFORM: uppercase; COLOR: black; LINE-HEIGHT: 115%'>NORMAL=20
 FEE<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 25.85pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 25.85pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 148.55pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D198>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Registration=20
 before<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: 115%"><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>15&nbsp;Mar=20
 2021<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 25.85pt; BORDER-RIGHT: #bebebe =
1pt solid; WIDTH: 117.8pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D157>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>RM=20
 890.00/pax<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 25.85pt; BORDER-RIGHT: #bebebe =
1pt solid; WIDTH: 131.1pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D175>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>Registration=20
 after<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: 115%"><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>15=20
 Mar 2021<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 25.85pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 108.7pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D145>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black; LINE-HEIGHT: 115%'>RM=20
 940.00/pax<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
115%"><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 30.55pt; mso-yfti-irow: 2">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 30.55pt; BORDER-RIGHT: #a6a6a6 =
1pt solid; WIDTH: 506.15pt; BORDER-BOTTOM: #a6a6a6 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #a6a6a6 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D675 colSpan=3D4>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
#c00000'>Group=20
 Registration: <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
black'>Register 3=20
 participants from the same organization, the 4th participant is =
FREE.=20
 (Buy 3 Get 1 Free) if <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: red'>Register =
before=20
 15 Mar 2021.<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: =
red'>&nbsp;<span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>Please =
act fast=20
 to grab your favorite training program!<span=20
 style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: =
110%"><o:p></o:p></td></tr>
 <tr style=3D"mso-yfti-irow: 3; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 148.5pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; =
PADDING-LEFT: 0in; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0in; =
BACKGROUND-COLOR: transparent"=20
 width=3D198></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 117.75pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; =
PADDING-LEFT: 0in; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0in; =
BACKGROUND-COLOR: transparent"=20
 width=3D157></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 131.25pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; =
PADDING-LEFT: 0in; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0in; =
BACKGROUND-COLOR: transparent"=20
 width=3D175></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 108.75pt; =
BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0in; PADDING-TOP: 0in; =
PADDING-LEFT: 0in; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 0in; =
BACKGROUND-COLOR: transparent"=20
 width=3D145></td></tr></table></div>
<o:p>&nbsp;</o:p>
Kindly=20
find above attached link&nbsp;for the full brochure for this=20
programs.<o:p></o:p>
We=20
hope you find it informative and interesting and we=20
look<o:p></o:p>
forward=20
to seeing you soon.<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-MY'>Please=20
act fast to grab your favorite training program! Please call =
012-588=20
2175<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
mso-ansi-language: EN-MY'>or=20
email to <a><font=20
size=3D3>paris@otc.com.my</a><o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
red; mso-ansi-language: EN-MY'><o:p>&nbsp;</o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
red; mso-ansi-language: EN-MY'>Do=20
forward this email to all your friends and colleagues who might be =
interested to=20
attend these programs<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
BACKGROUND: white; COLOR: #c00000; mso-ansi-language: =
EN-MY'><o:p>&nbsp;</o:p>
<div align=3Dcenter>
<table class=3DMsoNormalTable=20
style=3D"WIDTH: 7.25in; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 width=3D696 border=3D0>
 =20
 <tr style=3D"HEIGHT: 26pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 26pt; BORDER-RIGHT: #f0f0f0; =
WIDTH: 7.25in; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0in; PADDING-TOP: =
0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; =
BACKGROUND-COLOR: transparent"=20
 width=3D696 colSpan=3D4 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: #c00000'>Our=20
 Upcoming Training Programs (Please feel free to contact me if you =
want to=20
 request the brochure)<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 42pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 42pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
black 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>No.<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 42pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Training=20
 Date / Time<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 42pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Program=20
 Title (LIVE ONLINE TRAINING) - <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: red'>Via=20
 ZOOM ONLINE<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 42pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Trainer<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 2">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>1<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>1 Feb =
2021=20
 (Mon) | 9am - 12.30pm 2 Feb 2021 (Tue)&nbsp; | 9am - 12.30pm =
 3 Feb=20
 2021 (Wed) | 9am - 12.30pm 4 Feb 2021 (Thu)&nbsp; | 9am - =
12.30pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Understanding=20
 Calibration Certificate <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Nadhra<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 3">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>2<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>1 Feb =
2021=20
 (Mon) | 9am - 5pm 2 Feb 2021 (Tue) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Cost=20
 Of Poor Quality (COPQ)<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Irman<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 4">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>3<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>2 Feb =
2021=20
 (Tue) | 9am - 1pm 3 Feb 2021 (Wed)&nbsp; | 9am - 1pm 4 Feb =
2021=20
 (Thu) | 9am - 1pm 5 Feb 2021 (Fri)&nbsp; | 9am - 1pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Social=20
 Media Marketing and Branding Development<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 31pt; mso-yfti-irow: 5">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>4<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>3 Feb =
2021=20
 (Wed) | 9am - 5pm 4 Feb 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Geometric=20
 Dimensioning And Tolerancing (GD&amp;T)<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Selvaraj<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 6">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>5<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>22 Feb =
2021=20
 (Mon) | 9am - 5pm 23 Feb 2021 (Tue) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Useful=20
 Excel Formulas and Functions<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Siti<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 7">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>6<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>22 Feb =
2021=20
 (Mon) | 9am - 12.30pm 23 Feb 2021 (Tue) | 9am - 12.30pm 24 Feb =
2021=20
 (Mon) | 9am - 12.30pm 25 Feb 2021 (Thu) | 9am -=20
 12.30pm<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Measurement=20
 and Calibration System<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Nadhra<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 8">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>7<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>22 Feb =
2021=20
 (Mon) | 9am - 1pm 23 Feb 2021 (Tue) | 9am - 1pm 24 Feb 2021 =
(Mon) |=20
 9am - 1pm 25 Feb 2021 (Thu) | 9am - =
1pm<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Anti-Bribery=20
 and Corruption - S. 17A Corporate Liability=20
 Perspective<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Suresh<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 9">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>8<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>22 Feb =
2021=20
 (Mon) | 9am - 1pm 23 Feb 2021 (Tue) | 9am - 1pm 24 Feb 2021 =
(Mon) |=20
 9am - 1pm 25 Feb 2021 (Thu) | 9am - =
1pm<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Digital=20
 Social Selling Masterclass 2020<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 10">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>9<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>24 Feb =
2021=20
 (Wed) | 9am - 5pm 25 Feb 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Root=20
 Cause Analysis (RCA) <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Irman<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 11">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>10<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>1 Mar =
2021=20
 (Mon) | 9am - 1pm 2 Mar 2021 (Tue)&nbsp; | 9am - 1pm 3 Mar =
2021=20
 (Wed) | 9am - 1pm 4 Mar 2021 (Thu)&nbsp; | 9am - 1pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Digital=20
 Marketing and Social Media Marketing (SMM)=20
 Masterclass<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 31pt; mso-yfti-irow: 12">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>11<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>3 Mar =
2021=20
 (Wed) | 9am - 5pm 4 Mar 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Effective=20
 Preventive &amp;&nbsp; Predictive Maintenance=20
 Program<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Selvaraj<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 13">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>12<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>3 Mar =
2021=20
 (Wed) | 9am - 5pm 4 Mar 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Cost=20
 of Poor Quality (COPQ)<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Irman<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 31pt; mso-yfti-irow: 14">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>13<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>8 Mar =
2021=20
 (Mon) | 9am - 5pm 9 Mar 2021 (Tue) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Data=20
 Analysis And Interactive Dashboard Reporting In=20
 Excel<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Shabenah<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 15">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>14<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>15 Mar =
2021=20
 (Mon) | 9am - 12.30pm 16 Mar 2021 (Tue) | 9am - 12.30pm 17 =
Mar=20
 2021 (Wed) | 9am - 12.30pm 18 Mar 2021 (Thu) | 9am - 12.30pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Understanding=20
 Incoterms 2020 for International and Domestic=20
 Trade<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>SH=20
 Yeo<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 16">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>15<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>15 Mar =
2021=20
 (Mon) | 9am - 1pm 16 Mar 2021 (Tue) | 9am - 1pm 17 Mar 2021 =
(Wed)=20
 | 9am - 1pm 18 Mar 2021 (Thu) | 9am - 1pm =
<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Art=20
 of War of Social Media Marketing<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 17">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>16<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>15 Mar =
2021=20
 (Mon) | 9am - 1pm 16 Mar 2021 (Tue) | 9am - 1pm 17 Mar 2021 =
(Wed)=20
 | 9am - 1pm 18 Mar 2021 (Thu) | 9am - 1pm =
<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Contract=20
 Risk Management<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Suresh<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 18">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>17<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>22 Mar =
2021=20
 (Mon) | 9am - 5pm 23 Mar 2021 (Tue) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Microsoft=20
 Excel - Intermediate Level<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Siti<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 19">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>18<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>24 Mar =
2021=20
 (Wed) | 9am - 5pm 25 Mar 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Microsoft=20
 Project Professional<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Siti<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 20">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>19<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>29 Mar =
2021=20
 (Mon) | 9am - 5pm 30 Mar 2021 (Tue) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>8D=20
 Problem Solving Process <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Selvaraj<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 21">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>20<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>5 Apr =
2021=20
 (Mon) | 9am - 5pm 6 Apr 2021 (Tue) | 9am -=20
5pm<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Spare=20
 Part Management<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Selvaraj<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 22">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>21<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>5 Apr =
2021=20
 (Mon) | 9am - 1pm 6 Apr 2021 (Tue) | 9am - 1pm 7 Apr 2021 =
(Wed) |=20
 9am - 1pm 8 Apr 2021 (Thu) | 9am - 1pm =
<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Anti-Bribery=20
 and Corruption - S. 17A Corporate Liability=20
 Perspective<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Suresh<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 23">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>22<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>5 Apr =
2021=20
 (Mon) | 9am - 1pm 6 Apr 2021 (Tue) | 9am - 1pm 7 Apr 2021 =
(Wed) |=20
 9am - 1pm 8 Apr 2021 (Thu) | 9am - 1pm =
<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Content=20
 Marketing and Designing<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 24">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>23<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>19 Apr =
2021=20
 (Mon) | 9am - 1pm 20 Apr 2021 (Tue) | 9am - 1pm 21 Apr 2021 =
(Wed)=20
 | 9am - 1pm 22 Apr 2021 (Thu) | 9am - 1pm =
<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Social=20
 Media Marketing and Branding Development<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Angeline<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 25">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>24<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>19 Apr =
2021=20
 (Mon) | 9am - 12.30pm 20 Apr 2021 (Tue) | 9am - 12.30pm 21 =
Apr=20
 2021 (Wed) | 9am - 12.30pm 22 Apr 2021 (Thu) | 9am - 12.30pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Implementing=20
 Agreement Contract for Effective Delivery with Incoterms and =
Strategic=20
 Expediting Procedure<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>SH=20
 Yeo<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 31pt; mso-yfti-irow: 26">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>25<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>21 Apr =
2021=20
 (Wed) | 9am - 5pm 22 Apr 2021 (Thu) | 9am - 5pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>HR=20
 Management Post MCO &amp; Virtual Domestic Inquiry=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 31pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Mathy<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 56pt; mso-yfti-irow: 27">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>26<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>4 May =
2021=20
 (Tue) | 9am - 12.30pm 5 May 2021 (Wed) | 9am - 12.30pm 6 May =
2021=20
 (Thu) | 9am - 12.30pm 7 May 2021 (Fri) | 9am - 12.30pm=20
 <o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Strategic=20
 Procurement and Inventory Management System with introduction to =
Contract=20
 management<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 56pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>SH=20
 Yeo<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 28pt; mso-yfti-irow: 28; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 28.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: black 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D38>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>27<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 220pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D293>
 <span=20
 style=3D'FONT-FAMILY: "Times New Roman",serif; COLOR: black'>5 May =
2021=20
 (Wed) | 9am - 5pm 6 May 2021 (Thu) | 9am -=20
5pm<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 212.5pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: =
0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D283>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Microsoft=20
 Excel (ADVANCED LEVEL)<o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 28pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 61pt; BORDER-BOTTOM: black 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 width=3D81 noWrap>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
COLOR: black'>Siti<o:p></o:p></td></tr></table></div>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
BACKGROUND: white; COLOR: #c00000; mso-ansi-language: =
EN-MY'><o:p>&nbsp;</o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; =
BACKGROUND: white; COLOR: #c00000; mso-ansi-language: EN-MY'>&nbsp;If=20
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