관리-도구

편집 파일: 1610769142.M179606P26255.server.saraya-global.com,S=58732,W=60201:2,

Envelope-to: ryandass@saraya.com.my
Delivery-date: Sat, 16 Jan 2021 11:52:22 +0800
Organization: OTC
Message-ID: <621836778e1c4122290d7b65003c246b@otcsb.com.my>
From: "paris@otcsb.com.my" <paris@otcsb.com.my>
To: "Sir/Madam," <paris@otcsb.com.my>
Subject: =?windows-1252?Q?In-house:_COST_OF_POOR_QUALITY(COPQ)?=
Date: Wed, 13 Jan 2021 12:20:40 +0800
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="05fb3f6a87bdf9c74529b7190017dfb6"

--05fb3f6a87bdf9c74529b7190017dfb6
Content-Type: text/plain;
	charset="windows-1252"
Content-Transfer-Encoding: quoted-printable

Kindly contact 012-588 2175 for more inquiry

COST OF POOR QUALITY(COPQ)

(HRDF/SBL Claimable)

TWO DAYS IN-HOUSE PROGRAM BY IRMAN =A0

=A0

Course Introduction=20

Is your organization spending too much money on rework? Is your =
organization=20
losing customers? Has your organization losing market share? If any of =
these=20
things are true, your organization is spending money on failure. The way =
that=20
you think about the various cost of quality can help you improve this =
failure=20
focus. Cost of Poor Quality(COPQ) is an excellent continuous improvement =
management=20
tool. COPQ can be used effectively to identify, prioritize and then track =
continuous=20
improvement projects by breaking down quality costs into four standard =
categories=20
of internal failure, external failure, appraisal and prevention.=20

=A0

Learning Outcome=20

At the end of this course, participants will be able to :

-Understand what is COPQ=2E

-The elements and definitions of COPQ=2E

-Used tools and strategies to reduce the cost of non-conformance=2E

-The benefits of thinking about COPQ=2E

=A0

Course Trainers=20

All trainers are full time employees and experienced quality =
professionals.=20
They are all practising consultants. Each one of them has come from a =
commercial=20
or industrial management background and you will find they understand =
your=20
requirements very well.=20

=A0

For Whom=20

Managers, Engineers, Supervisors, Leaders,=A0 and staff involved with =
COPQ.=20

=A0

Course Duration=20

This is a 2 days highly interactive, entertaining and useful course =
running=20
from 9.00 am to 5.00 pm. Daily=2E

=A0

COURSE CONTENT

DAY 1

DAY 2

Module 1

-How to define COPQ?

-Opportunity to reduce real costs=2E

-Understand quality cost=2E

-Categories of quality cost.  =20

Module 8

-Software COPQ=2E

-Crashes=2E

-Deadlocks=2E

-Incorrect input=2E

Module 2

-Internal failures cost=2E

-Scrap=2E

-Rework=2E

-Material review=2E

-Down time=2E

-Workshop to identify internal failures cost.  =20

Module 9

-Plant administration COPQ=2E

-Facilities redesign=2E

-Overstaffing=2E

-Equipment downtime/idle=2E

Module 3

-External failures cost=2E

-Warranty charges=2E

-Product liability=2E

-Freight cost=2E

-Product recall=2E

-Workshop to identify external failures cost.  =20

Module 10

-Purchasing COPQ=2E

-Line down cost=2E

-Excessive inventory=2E

-Premium freight cost=2E

Module 4

-Appraisal cost=2E

-Receiving inspection=2E

-Source inspection=2E

-Final inspection=2E

-Product testing=2E

-Workshop to identify appraisal cost.  =20

Module 11

-Marketing COPQ=2E

-Overstock=2E

-Loss of market share=2E

-Incorrect order entry=2E

Module 5

-Prevention cost=2E

-Quality planning=2E

-Process control=2E

-Training=2E

-Preventive maintenance=2E

-Workshop to identify appraisal cost.  =20

Module 12

-Personnel COPQ

-Absenteeism=2E

-Turnover=2E

-Grievances=2E

Module 6

-White collar COPQ=2E

-Controller COPQ=2E

-Software COPQ=2E

-Plant adninistration COPQ=2E

-Purchasing COPQ=2E

-Marketing COPQ=2E

-Personnel COPQ=2E

-Industrial engineering COPQ.  =20

Module 13

-Industrial engineering COPQ=2E

-OSHA fine=2E

-Shipping damage=2E

-Relayout=2E

-Paying contractors for poor quality=2E

Module 7

-Controller COPQ=2E

-Billing errors=2E

-Incorrect accounting entries=2E

-Payroll errors.  =20

Module 14

-COPQ calculations=2E

-COPQ =
workshop.=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=20

=A0

ABOUT THE FACILITATOR=A0

IRMAN=20

Mr. Irman has a Master in Business Administration from Southern Pacific =
University,=20
U.S.A. He is also a certified lead auditor for ISO9001, ISO/TS 16949 =
Organization/Supplier=20
Auditor and IATF16949 Organization/Supplier Lead Auditor Course.=20

=A0

Mr. Irman =A0also has a Certificate in Factory Management from Sanno =
Institute=20
of Management, Japan. He also has a Certificate in Competent Toastmaster =
(CTM)=20
from Toastmaster International, U.S.A. He also has a Certificate in =
Training=20
(Train The Trainer) and Effective Evaluation on Training from PSMB.=20

=A0

Mr. Irman is very experience in conducting APQP, PPAP, FMEA, MSA, SPC, =
Calibration,=20
Gauge Repeatability and Reproducibility(GRR), 5S, 6S, 7QC Tools, RCA, 8D, =
Poka=20
Yoke(Error Proofing), Effective Supervision, Effective Communication, =
Effective=20
Presentation, Project Transfer Management, Train-The-Trainer, On Job =
Training,=20
Performance Management, QCC, ICC,=A0 On Job Training, Positive Mental =
Attitude,=20
Stress Management, Effective Customer Service, How To Achieve Better =
Teamwork=20
At The Workplace and Teambuilding, . He is also very experience in =
conducting=20
ISO9001:2015, ISO/TS16949 Awareness & Standards, IATF16949:2016 =
Transition=20
and Internal Quality Audit trainings=2E

=A0

Mr. Irman =A0has 40 years of working experience in Human Resource =
Management,=20
Operations, and Production. Also covering a wide range of industries from =
semiconductors,=20
plastics, wire harness, assembly of connectors and light emitting diodes =
(LEDs)=2E

=A0

We hope you find it informative and interesting=A0 and we look

forward to seeing you soon=2E

Please act fast to grab your favourite training program! Please call =
012-588=20
2175

or email to paris@otc.com.my

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type=20

Unsubscribe in the subject area. We will remove your name from the list =
and=20
you will not receive any additional e-mail

=A0

Thanks

=A0

Regards

Paris Oo

OTC Training Centre Sdn Bhd
Mobile No. : 012-588 2175

Email address: paris@otc.com.my

website:www.otc.com.my

Facebook: www.facebook.com/otcmalaysia

Linkedin =
:https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/

Instagram : otctrainingcentre_001

=93Be sure to follow my LinkedIn, Facebook and instagram page, where I =
share=20
breaking news and information=94

We Believe in connecting Knowledge...both for your People & Industry

=A0

--05fb3f6a87bdf9c74529b7190017dfb6
Content-Type: text/html;
	charset="windows-1252"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content=3D"text/html; charset=3D" http-equiv=3D"content-type">
</head>
<body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma">
<span=20
style=3D"FONT-SIZE: 12pt; COLOR: #7030a0">Kindly contact 012-588 2175 for =
more=20
inquiry<?xml:namespace=20
prefix =3D "o" ns =3D "urn:schemas-microsoft-com:office:office"=20
/><o:p></o:p>
COST=20
OF POOR QUALITY(COPQ)<o:p></o:p>
(HRDF/SBL=20
Claimable)<o:p></o:p>
<font=20
size=3D3>TWO DAYS IN-HOUSE PROGRAM BY IRMAN=20
&nbsp;<o:p></o:p>
<o:p><font=20
size=3D3>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: =
uppercase'>Course=20
Introduction <o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Is your =
organization=20
spending too much money on rework? Is your organization losing customers? =
Has=20
your organization losing market share? If any of these things are true, =
your=20
organization is spending money on failure. The way that you think about =
the=20
various cost of quality can help you improve this failure focus. Cost of =
Poor=20
Quality(COPQ) is an excellent continuous improvement management tool. COPQ =
can=20
be used effectively to identify, prioritize and then track continuous=20
improvement projects by breaking down quality costs into four standard=20
categories of internal failure, external failure, appraisal and =
prevention.=20
<o:p></o:p>
&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: =
uppercase'>Learning=20
Outcome <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>At=20
the end of this course, participants will be able to =
:<o:p></o:p>
<p class=3DMsoNormal=20
style=3D"TEXT-ALIGN: justify; TEXT-KASHIDA-SPACE: 50%; MARGIN: 0in 0in 3pt =
28.35pt; TEXT-INDENT: -28.35pt; mso-level-font-family: Symbol; =
mso-level-indent: 28.346pt; mso-level-size: 10pt"><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>-Understand=20
what is COPQ.<o:p></o:p>
<p class=3DMsoNormal=20
style=3D"TEXT-ALIGN: justify; TEXT-KASHIDA-SPACE: 50%; MARGIN: 0in 0in 3pt =
28.35pt; TEXT-INDENT: -28.35pt; mso-level-font-family: Symbol; =
mso-level-indent: 28.346pt; mso-level-size: 10pt"><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>-The=20
elements and definitions of COPQ.<o:p></o:p>
<p class=3DMsoNormal=20
style=3D"TEXT-ALIGN: justify; TEXT-KASHIDA-SPACE: 50%; MARGIN: 0in 0in 3pt =
28.35pt; TEXT-INDENT: -28.35pt; mso-level-font-family: Symbol; =
mso-level-indent: 28.346pt; mso-level-size: 10pt"><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>-Used=20
tools and strategies to reduce the cost of=20
non-conformance.<o:p></o:p>
<p class=3DMsoNormal=20
style=3D"TEXT-ALIGN: justify; TEXT-KASHIDA-SPACE: 50%; MARGIN: 0in 0in 3pt =
28.35pt; TEXT-INDENT: -28.35pt; mso-level-font-family: Symbol; =
mso-level-indent: 28.346pt; mso-level-size: 10pt"><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>-The=20
benefits of thinking about COPQ.<o:p></o:p>
&nbsp;<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: =
uppercase; mso-ansi-language: EN-MY'>Course=20
Trainers <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>All=20
trainers are full time employees and experienced quality professionals. =
They are=20
all practising consultants. Each one of them has come from a commercial =
or=20
industrial management background and you will find they understand your=20
requirements very well. <o:p></o:p>
&nbsp;<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: =
uppercase; mso-ansi-language: EN-MY'>For=20
Whom <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>Managers,=20
Engineers, Supervisors, Leaders,&nbsp; and staff involved with COPQ.=20
<o:p></o:p>
&nbsp;<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; TEXT-TRANSFORM: =
uppercase; mso-ansi-language: EN-MY'>Course=20
Duration <o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'>This=20
is a 2 days highly interactive, entertaining and useful course running =
from 9.00=20
am to 5.00 pm. Daily.<o:p></o:p>
&nbsp;<o:p></o:p>
COURSE=20
CONTENT<o:p></o:p>

<table class=3DMsoNormalTable=20
style=3D"WIDTH: 100%; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 width=3D"100%" border=3D0>
 =20
 <tr style=3D"HEIGHT: 17.6pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 17.6pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 50%; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>DAY =
1<span=20
 style=3D"mso-contextual-alternates: =
yes"><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: black 1pt solid; HEIGHT: 17.6pt; BORDER-RIGHT: =
black 1pt solid; WIDTH: 50%; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt; BACKGROUND-COLOR: =
transparent"=20
 width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>DAY=20
 2<o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 71.45pt; mso-yfti-irow: 1">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 71.45pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 1<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-How=20
 to define COPQ?<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Opportunity=20
 to reduce real costs.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Understand=20
 quality cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Categories=20
 of quality cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 71.45pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 8<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Software=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Crashes.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Deadlocks.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Incorrect=20
 input.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 92.6pt; mso-yfti-irow: 2">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 92.6pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 2<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Internal=20
 failures cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Scrap.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Rework.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Material=20
 review.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Down=20
 time.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Workshop=20
 to identify internal failures cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 92.6pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 9<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Plant=20
 administration COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Facilities=20
 redesign.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Overstaffing.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Equipment=20
 downtime/idle.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 93.55pt; mso-yfti-irow: 3">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 93.55pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 3<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-External=20
 failures cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Warranty=20
 charges.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Product=20
 liability.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Freight=20
 cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Product=20
 recall.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Workshop=20
 to identify external failures cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 93.55pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 10<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Purchasing=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Line=20
 down cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Excessive=20
 inventory.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Premium=20
 freight cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 91.65pt; mso-yfti-irow: 4">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 91.65pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 4<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Appraisal=20
 cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Receiving=20
 inspection.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Source=20
 inspection.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Final=20
 inspection.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Product=20
 testing.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Workshop=20
 to identify appraisal cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 91.65pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 11<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Marketing=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Overstock.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Loss=20
 of market share.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Incorrect=20
 order entry.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 91.65pt; mso-yfti-irow: 5">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 91.65pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 5<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Prevention=20
 cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Quality=20
 planning.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Process=20
 control.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Training.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Preventive=20
 maintenance.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Workshop=20
 to identify appraisal cost.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 91.65pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 12<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Personnel=20
 COPQ<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Absenteeism.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Turnover.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Grievances.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 119.05pt; mso-yfti-irow: 6">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 119.05pt; BORDER-RIGHT: black =
1pt solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 6<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-White=20
 collar COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Controller=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Software=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Plant=20
 adninistration COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Purchasing=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Marketing=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Personnel=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Industrial=20
 engineering COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 119.05pt; BORDER-RIGHT: black =
1pt solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 13<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Industrial=20
 engineering COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-OSHA=20
 fine.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Shipping=20
 damage.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Relayout.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Paying=20
 contractors for poor quality.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr>
 <tr style=3D"HEIGHT: 70.4pt; mso-yfti-irow: 7; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 70.4pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: black 1pt solid; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 7<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Controller=20
 COPQ.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Billing=20
 errors.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Incorrect=20
 accounting entries.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-Payroll=20
 errors.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; HEIGHT: 70.4pt; BORDER-RIGHT: black 1pt =
solid; WIDTH: 50%; BACKGROUND: white; BORDER-BOTTOM: black 1pt solid; =
PADDING-BOTTOM: 2.9pt; PADDING-TOP: 2.9pt; PADDING-LEFT: 2.9pt; =
BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 2.9pt"=20
 vAlign=3Dtop width=3D"50%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>Module=20
 14<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-COPQ=20
 calculations.<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
black'>-COPQ=20
 =
workshop.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td></tr></table>
<o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>ABOUT THE=20
FACILITATOR&nbsp;<o:p></o:p>
IRMAN=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Mr. Irman has a =
Master=20
in Business Administration from Southern Pacific University, U.S.A. He is =
also a=20
certified lead auditor for ISO9001, ISO/TS 16949 Organization/Supplier =
Auditor=20
and IATF16949 Organization/Supplier Lead Auditor Course. =
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; LINE-HEIGHT: =
115%'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; LINE-HEIGHT: =
115%'>Mr.=20
Irman &nbsp;also has a Certificate in Factory Management from Sanno =
Institute of=20
Management, Japan. He also has a Certificate in Competent Toastmaster =
(CTM) from=20
Toastmaster International, U.S.A. He also has a Certificate in Training =
(Train=20
The Trainer) and Effective Evaluation on Training from PSMB.=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; LINE-HEIGHT: =
115%'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Mr. Irman is =
very=20
experience in conducting APQP, PPAP, FMEA, MSA, SPC, Calibration, Gauge=20
Repeatability and Reproducibility(GRR), 5S, 6S, 7QC Tools, RCA, 8D, Poka=20
Yoke(Error Proofing), Effective Supervision, Effective Communication, =
Effective=20
Presentation, Project Transfer Management, Train-The-Trainer, On Job =
Training,=20
Performance Management, QCC, ICC,&nbsp; On Job Training, Positive Mental=20
Attitude, Stress Management, Effective Customer Service, How To Achieve =
Better=20
Teamwork At The Workplace and Teambuilding, . He is also very experience =
in=20
conducting ISO9001:2015, ISO/TS16949 Awareness &amp; Standards, =
IATF16949:2016=20
Transition and Internal Quality Audit trainings.<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; LINE-HEIGHT: =
115%'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; LINE-HEIGHT: =
115%'>Mr.=20
Irman &nbsp;has 40 years of working experience in Human Resource =
Management,=20
Operations, and Production. Also covering a wide range of industries from=20
semiconductors, plastics, wire harness, assembly of connectors and light=20
emitting diodes (LEDs).<o:p></o:p>
<o:p><font=20
size=3D3 face=3DCalibri>&nbsp;</o:p>
<font=20
size=3D3>We hope you find it informative and =
interesting&nbsp;=20
and we look<o:p></o:p>
<font=20
size=3D3>forward to seeing you=20
soon.<o:p></o:p>
<font=20
size=3D3>Please act fast to grab your favourite =
training=20
program! Please call 012-588 =
2175<o:p></o:p>
or email to <a>paris@otc.com.my</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<font=20
face=3DCalibri>Do forward this email to all your friends and colleagues =
who might=20
be interested to attend these =
programs<o:p></o:p>
<o:p><font=20
size=3D3 face=3DCalibri>&nbsp;</o:p>
<font=20
face=3DCalibri>If you would like to unsubscribe from our email list at any =
time,=20
please simply reply to the e-mail and type =
<o:p></o:p>
<span=20
style=3D"BACKGROUND: white; COLOR: =
#c00000">Unsubscribe<span=20
style=3D"BACKGROUND: white; COLOR: #c00000"> in the subject area. We will =
remove=20
your name from the list and you will not receive any additional=20
e-mail<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
#1f497d'><o:p></o:p>
<o:p>&nbsp;</o:p>
<font=20
size=3D3>Thanks<o:p></o:p>
<span=20
style=3D"COLOR: black"><o:p>&nbsp;</o:p>
<font=20
size=3D3>Regards<o:p></o:p>
<font=20
face=3DCalibri>Paris Oo<span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
face=3DCalibri>OTC Training Centre Sdn=20
Bhd Mobile No. : =
012-588<span=20
lang=3DEN-GB style=3D"mso-ansi-language: EN-GB"> 2175<span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
size=3D3 face=3DCalibri>Email address: <a>paris@otc.com.my</a><span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
size=3D3><font=20
face=3DCalibri>website:www.otc.com.my<o:p></o:p>
Facebook: <a=20
href=3D"http://www.facebook.com/otcmalaysia" target=3D_blank>www.facebook.com/otcmalaysia</a><span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
size=3D3 face=3DCalibri>Linkedin :<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; COLOR: =
#4472c4'>=20
<a=20
href=3D"https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/"=
><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'><font=20
color=3D#0563c1>https://www.linkedin.com/in/otc-training-centre-sdn-bhd-531=
1a317a/</a><span=20
lang=3DEN-MY style=3D"mso-ansi-language: EN-MY"><o:p></o:p>
<font=20
size=3D3>Instagram : <span=20
style=3D"COLOR: blue">otctrainingcentre_001<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black'><o:p></o:p>
=93Be=20
sure to follow my LinkedIn, Facebook and instagram page, where I share =
breaking=20
news and information=94<span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
face=3DCalibri>We Believe in connecting=20
Knowledge...both for your People &amp; Industry<span=20
style=3D"FONT-SIZE: 12pt; COLOR: =
black"><o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: =
black'><o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<span=20
lang=3DEN-MY style=3D"mso-ansi-language: EN-MY"><o:p>&nbsp;</o:p>
<o:p><font=20
size=3D3 face=3DCalibri>&nbsp;</o:p>
<o:p><font=20
size=3D3 face=3DCalibri>&nbsp;</o:p>
<font=20
face=3DCalibri>&nbsp;<o:p></o:p>
<o:p><font=20
size=3D3 face=3DCalibri>&nbsp;</o:p>
<o:p>&nbsp;</o:p>

</body>
</html>

--05fb3f6a87bdf9c74529b7190017dfb6--