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From: "Coaching and Mentoring Skills for Managers" <fara.a@rk-rakan.com> 
To: "jaisone@saraya.com.my" <jaisone@saraya.com.my>
Date: Fri, 02 Oct 2020 10:29:02 +0800
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Subject:  ***SPAM***  Coaching and Mentoring Skills for Managers, Supervisors and Team Leaders

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                       <title>Big Berry Newsletter </title>=0D=0A        =
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ckground-color: white;=22>=0D=0A                                         =
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       <td style=3D=22width: 600px; height: 96px; color: =23333333; font-=
family: Georgia, =27Times New Roman=27, Times, serif; font-size: 28px; ba=
ckground-color: =23ed1c24;=22><div><strong style=3D=22color: =23ffffff; f=
ont-family: Verdana; font-size: 36pt;=22>COACHING AND MENTORING SKILLS </=
strong><strong style=3D=22color: =23ffffff; font-family: Verdana;=22></st=
rong></div><div><strong style=3D=22color: =2300ff00; font-family: Verdana=
;=22>FOR MANAGERS, SUPERVISORS AND TEAM LEADERS</strong></div></td>=0D=0A=
                                                                         =
                                            </tr>=0D=0A                  =
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                          <tr style=3D=22background-color: =23000000;=22>=
=0D=0A                                                                   =
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ht: 28px; color: =23333333; font-family: Georgia, =26quot;Times New Roman=
=26quot;, Times, serif; font-size: 28px;=22>=0D=0A                       =
                                                                         =
                         <div><span style=3D=22color: =23ffff00; font-siz=
e: 18pt;=22><span style=3D=22color: =23ffff00; font-size: 18pt;=22><stron=
g><span style=3D=22font-family: Arial; font-size: 12pt;=22>26 =26amp; 27 =
November 2020,=26nbsp;Melia Hotel, Kuala Lumpur</span></strong></span></s=
pan>=0D=0A                                                               =
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e=3D=22color: =23ffffff;=22>HRDF Claimable</span></div>=0D=0A            =
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     </tr>=0D=0A                                                         =
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                                             <td><span style=3D=22color: =
=23000000; font-family: verdana, geneva; font-size: 10pt;=22></span>=0D=0A=
                                                                         =
                                                <div><span style=3D=22col=
or: black; line-height: 107=25; font-family: Verdana, sans-serif; font-si=
ze: 10pt;=22></span>=0D=0A                                               =
                                                                         =
 <div align=3D=22justify=22><span style=3D=22font-family: Verdana; font-s=
ize: 10pt; text-align: justify;=22>Experience an exciting, new, two-days =
workshop for forward-thinking leaders who want to take on that all-import=
ant next level of leadership effectiveness=2E Learn the skills to become =
a successful coach and mentor who leads your team to achieve phenomenal r=
esults=2E Supercharge your team=26=238217;s performance in this one-day, =
cutting-edge workshop, Essential Coaching and Mentoring Skills for Manage=
rs, Supervisors and Team Leaders=2E Gain the tools, techniques and strate=
gies guaranteed to solve tough problems like how to get employees to take=
 the initiative, how to motivate team members to achieve even more and ho=
w to keep staffers=26=238217; personal problems from affecting work=2E De=
velop your mentoring skills to cultivate the kind of employees you must h=
ave to compete successfully in business=2E Use the skills you learn here =
to build a loyal team of winners with the initiative and motivation to pe=
rform at the top of their game=2E This workshop equips you with easy-to-a=
pply mentoring techniques to help you realize the full potential of the p=
eople you lead=2E And the better they perform, the better you look as the=
ir leader <br /></span></div>=0D=0A                                      =
                                                                         =
          <strong style=3D=22color: =23666666;=22><br />=0D=0A           =
                                                                         =
                                     <span style=3D=22font-family: verdan=
a, geneva; color: =23ff0000; font-size: small;=22>PROGRAM OBJECTIVES</spa=
n></strong></div>=0D=0A                                                  =
                                                                       <d=
iv><span style=3D=22font-family: Verdana; font-size: 10pt;=22>After compl=
eting this vigorous conference, managers, supervisors and team leaders wi=
ll have the inspiration, imagination and creativity to motivate employees=
 to achieve outstanding results=2E</span><br style=3D=22font-family: Verd=
ana;=22 /><span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=23=
8226;=26nbsp;=26nbsp; =26nbsp;Gain the keys to leadership effectiveness t=
oday: coaching and mentoring</span><br style=3D=22font-family: Verdana;=22=
 /><span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=
=26nbsp;=26nbsp; =26nbsp;Coach your way to phenomenal team results</span>=
<br style=3D=22font-family: Verdana;=22 /><span style=3D=22font-family: V=
erdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =26nbsp;Take your=
 employees=26=238217; skills to the next level through mentoring</span><b=
r style=3D=22font-family: Verdana;=22 /><span style=3D=22font-family: Ver=
dana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =26nbsp;Get solutio=
ns to your toughest leadership problems</span><br /></div>=0D=0A         =
                                                                         =
                                       <div style=3D=22color: =23666666;=22=
>=26nbsp;</div>=0D=0A                                                    =
                                                                     <div=
><span style=3D=22font-family: verdana, geneva; font-size: small; color: =
=23ff0000;=22><strong>PROGRAM OUTLINE</strong></span></div>=0D=0A        =
                                                                         =
                                        <div><span style=3D=22font-family=
: Verdana; color: =23000000; font-size: 10pt;=22><strong>DAY 1=26nbsp;</s=
trong></span></div><strong style=3D=22font-family: Verdana; font-size: 10=
pt;=22>ESSENTIAL SKILLS FOR EFFECTIVE LEADERS <br /></strong><span style=3D=
=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =
=26nbsp;Gain the critical qualities all successful leaders must possess<b=
r />=26=238226;=26nbsp;=26nbsp; =26nbsp;Recognize the strengths and limit=
ations of your leadership style<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;=
Understand the crucial differences between managing and leading<br />=26=23=
8226;=26nbsp;=26nbsp; =26nbsp;Learn the secret to making your employees f=
eel valued by you and the organization</span><strong style=3D=22font-fami=
ly: Verdana; font-size: 10pt;=22><br /></strong><div><strong style=3D=22f=
ont-family: Verdana; font-size: 10pt;=22></strong></div><div>=26nbsp;</di=
v><div><strong style=3D=22font-family: Verdana; font-size: 10pt;=22>COACH=
ING EMPLOYEES TO PEAK PERFORMANCE </strong></div><span style=3D=22font-fa=
mily: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =26nbsp;Ge=
t the keys to effective coaching</span><span style=3D=22font-family: Verd=
ana; font-size: 10pt;=22><br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Establ=
ish a more positive, energized work environment<br />=26=238226;=26nbsp;=26=
nbsp; =26nbsp;Recognize different coaching approaches for different emplo=
yees<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Develop better-than-money m=
otivation techniques<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Use the =26=
=238220;Plan of Action=26=238221; chart to keep individuals focused on th=
e task at hand</span><strong style=3D=22font-family: Verdana; font-size: =
10pt;=22><br /></strong><div><strong style=3D=22font-family: Verdana; fon=
t-size: 10pt;=22></strong></div><div>=26nbsp;</div><div><strong style=3D=22=
font-family: Verdana; font-size: 10pt;=22>HOW TO COACH UNDERACHIEVERS TO =
SUCCESS </strong></div><span style=3D=22font-family: Verdana; font-size: =
10pt;=22>=26=238226;=26nbsp;=26nbsp; =26nbsp;Know the reasons for employe=
e mistakes and frustration</span><span style=3D=22font-family: Verdana; f=
ont-size: 10pt;=22><br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Find out how=
 to handle the most common employee performance problems<br />=26=238226;=
=26nbsp;=26nbsp; =26nbsp;Learn steps for discussing performance issues ef=
fectively in a face-to-face meeting<br />=26=238226;=26nbsp;=26nbsp; =26n=
bsp;Understand your role when an employee brings personal problems to wor=
k<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Hold employees accountable =26=
=238211; the bottom line in dealing with underachievers</span><strong sty=
le=3D=22font-family: Verdana; font-size: 10pt;=22><br /></strong><div><st=
rong style=3D=22font-family: Verdana; font-size: 10pt;=22></strong></div>=
<div>=26nbsp;</div><div><strong><span style=3D=22font-family: Verdana; fo=
nt-size: 10pt;=22>DAY 2 </span><br style=3D=22font-size: 10pt;=22 /></str=
ong></div><div><strong style=3D=22font-family: Verdana; font-size: 10pt;=22=
>MENTORING TEAM MEMBERS TO TAKE THEIR SKILLS TO THE NEXT LEVEL </strong><=
/div><span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=23822=
6;=26nbsp;=26nbsp; =26nbsp;Discover why the best leaders are also strong =
mentors</span><span style=3D=22font-family: Verdana; font-size: 10pt;=22>=
<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Learn the essentials skills nee=
ded to mentor<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Find out common me=
ntoring mistakes and how to avoid them<br />=26=238226;=26nbsp;=26nbsp; =26=
nbsp;Empower employees to tap into their personal strengths to exceed you=
r expectations<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Plan for each emp=
loyee=26=238217;s continuous development</span><strong style=3D=22font-fa=
mily: Verdana; font-size: 10pt;=22><br /></strong><div><strong style=3D=22=
font-family: Verdana; font-size: 10pt;=22></strong></div><div>=26nbsp;</d=
iv><div><strong style=3D=22font-family: Verdana; font-size: 10pt;=22>COMM=
UNICATION TECHNIQUES EVERY LEADER MUST MASTER </strong></div><span style=3D=
=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =
=26nbsp;Give clear, precise instructions that can=26=238217;t be misunder=
stood</span><span style=3D=22font-family: Verdana; font-size: 10pt;=22><b=
r />=26=238226;=26nbsp;=26nbsp; =26nbsp;Provide feedback that results in =
positive change, rather than anger and defensiveness<br />=26=238226;=26n=
bsp;=26nbsp; =26nbsp;Improve your listening skills =26=238211; and double=
 your effectiveness<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Get tips to =
lessen or even prevent verbal attacks<br />=26=238226;=26nbsp;=26nbsp; =26=
nbsp;Learn strategies to keep the lines of communication open</span><stro=
ng style=3D=22font-family: Verdana; font-size: 10pt;=22><br /></strong><d=
iv><strong style=3D=22font-family: Verdana; font-size: 10pt;=22></strong>=
</div><div>=26nbsp;</div><div><strong style=3D=22font-family: Verdana; fo=
nt-size: 10pt;=22>USING COACHING AND MENTORING TO CREATE A STRONGER, MORE=
 EFFECTIVE TEAM </strong></div><span style=3D=22font-family: Verdana; fon=
t-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp; =26nbsp;Build trust and mutu=
al respect</span><span style=3D=22font-family: Verdana; font-size: 10pt;=22=
><br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Boost cooperation and teamwork=
<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Keep your team up and energized=
 under pressure, crisis and change<br />=26=238226;=26nbsp;=26nbsp; =26nb=
sp;Learn four ways to overcome the =26=238220;inherited employee=26=23822=
1; syndrome<br />=26=238226;=26nbsp;=26nbsp; =26nbsp;Spot employee burnou=
t before it=26=238217;s too late =26=238211; and how to help</span><span =
style=3D=22font-size: 10pt;=22></span><strong><br /></strong><div style=3D=
=22color: =23666666;=22>=26nbsp;</div>=0D=0A                             =
                                                                         =
                   <div><span style=3D=22color: =23ff0000; font-family: v=
erdana, geneva; font-size: 10pt;=22><strong>TRAINER PROFILE=26nbsp;</stro=
ng></span></div>=0D=0A                                                   =
                                                                      <di=
v><div align=3D=22justify=22><span style=3D=22font-family: Verdana; font-=
size: 10pt;=22><strong>Dr=2EThana</strong> has extensive experience in th=
e field of operations performance improvement particularly in various man=
ufacturing and services industries=2E He is not only an excellent and res=
ourceful trainer; he is also skilled in management and leadership of orga=
nizations=2E He graduated with an honour=26=238217;s degree in Management=
 and Biochemistry from University of Science Malaysia in 1987=2E He start=
ed his career in the manufacturing operations as a Production Executive a=
nd gradually moved in various managerial positions such as Production Man=
ager Packaging Manager, Planning and Logistics Manager, Sales Manager and=
 Factory Manager=2E To name a few of the organizations that he has worked=
 for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, =
Solectron, Mona Industries and Asiatic Dipped Products=2E This experience=
 has given him a thorough understanding of the opportunities and problems=
 involved with managing work, people and customers While working in the m=
anufacturing sector he pursued an MBA program with University Kebangsaan =
Malaysia, majoring in General Management in 1996=2E Upon completion of hi=
s MBA in 1998 and also due to his passion for training, he switched his c=
areer to Training and development=2E To date he has conducted more than 9=
00 training programs mainly in the area of employee development, customer=
 management and operations management/ improvement=2E </span><span style=3D=
=22font-family: Verdana; font-size: 10pt;=22>He is a very versatile train=
er not only on the topics that he could train but a bilingual trainer as =
well=2E His fluency in Bahasa Malaysia has given him a competitive advant=
age especially in the present workplace condition during his career as a =
corporate trainer he realized a major concern by organizations regarding =
Transfer of Learning which he became interested to explore=2E He realized=
 that organizations became concerned in sending their employees for train=
ings, as they don=26=238217;t seem to transfer their knowledge/skills gai=
ned back to the workplace=2E Due to this he pursued his PhD in 2007 in or=
der to identify the barriers to Training Transfer=2E </span><br /><span s=
tyle=3D=22font-family: Verdana; font-size: 10pt;=22>He completed his PhD =
in 2013=2E Besides trainings, he also lectures part time in various highe=
r learning institutions for their Degree and Masters programmes=2E To nam=
e a few are University of Malaya, University Sedaya International and Uni=
versity Putra Malaysia=2E</span><br /><span style=3D=22font-family: Verda=
na; font-size: 10pt;=22>To date he has conducted many public and in-house=
 trainings in many business areas for government organizations and privat=
e sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal I=
ndustries, Sharp Roxy, Petronas, ShinEtsu Sdn=2E Bhd=2E, Triplus Industry=
, Metrod Sdn=2E Bhd=2E, Shinko Electronics, Green Riverwood, Omron Malays=
ia Sdn=2E Bhd=2E, Hap Seng Consolidated Bhd=2E, YTY Industry, Maruyama Sd=
n=2E Bhd,Top Glove etc=2E </span><br /></div><span style=3D=22color: =230=
00000; font-family: verdana, geneva; font-size: 10pt;=22><strong><span st=
yle=3D=22color: =23ff0000; font-size: 12pt;=22>Call us to get full brochu=
re</span></strong></span></div>=0D=0A                                    =
                                                                         =
            </td>=0D=0A                                                  =
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: =23666666; background-color: whitesmoke;=22>=0D=0A                     =
                                                                         =
                           <div><span style=3D=22color: =23000000; font-f=
amily: verdana, geneva; font-size: 12pt;=22><strong>TRAINING FEE</strong>=
</span></div>=0D=0A                                                      =
                                                                   <div><=
span style=3D=22color: =23000000;=22><span style=3D=22color: =23000000; f=
ont-family: verdana, geneva; font-size: 12pt;=22><strong>NORMAL PRICE RM =
1,399 </strong></span><span style=3D=22color: =23000000; font-family: ver=
dana, geneva; font-size: 8pt;=22><strong>(Excl=2E 6=25 SST)</strong></spa=
n></span><br />=0D=0A                                                    =
                                                                     <spa=
n style=3D=22color: =23000000; font-family: verdana, geneva; font-size: 1=
2pt;=22>GROUP DISCOUNT 10=25=26nbsp;(5 and above)</span></div>=0D=0A     =
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       <tr>=0D=0A                                                        =
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e=3D=22text-align: justify; color: =23666666;=22>=0D=0A                  =
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                              <p><span style=3D=22color: =23000000; font-=
family: Verdana; font-size: 10pt;=22><strong>Please call us for more info=
rmation or BROCHURE</strong></span><br />=0D=0A                          =
                                                                         =
                      <span style=3D=22color: =23000000; font-family: Ver=
dana; font-size: 10pt;=22><strong>Tel: +6(03) 8079 0904 / +6(03) 8079 090=
5 / +6012 3838079 / +6018 2053388 /+6018 2052366 </strong></span></p>=0D=0A=
                                                                         =
                                                <div><span style=3D=22col=
or: =23000000; font-family: Verdana; font-size: 10pt;=22>Michelle (<a hre=
f=3D=22mailto:michelle=40bigberryconsulting=2Ecom=22><span style=3D=22fon=
t-size: 10pt; color: =23000000;=22>michelle=40bigberryconsulting=2Ecom</s=
pan></a></span><span style=3D=22color: =23000000; font-family: Verdana; f=
ont-size: 10pt;=22>)<br />=0D=0A                                         =
                                                                         =
       </span><span style=3D=22color: =23000000; font-family: Verdana; fo=
nt-size: 10pt;=22>Brian (brian<a href=3D=22mailto:thaneswary=40bigberryco=
nsulting=2Ecom=22><span style=3D=22font-size: 10pt; color: =23000000;=22>=
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na; font-size: 10pt;=22> Fara Ahmad</span><span style=3D=22font-family: V=
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