관리-도구

편집 파일: 1600054358.M668099P3046.server.saraya-global.com,S=194506,W=197115:2,

Envelope-to: jaisone@saraya.com.my
Delivery-date: Mon, 14 Sep 2020 11:32:38 +0800
From: "Customer Behaviour & Handling Complaints" <izyana@rk-rakan.com> 
To: "jaisone@saraya.com.my" <jaisone@saraya.com.my>
Date: Mon, 14 Sep 2020 11:31:27 +0800
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Sender: newsletter@enewsletter2.com
Message-ID: <EQSVR002d76289140daf4a49a154708de270e607@EQSVR002>
    
 Content analysis details:   (12.2 points, 5.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
  1.0 BAYES_999              BODY: Bayes spam probability is 99.9 to 100%
                             [score: 1.0000]
  5.0 BAYES_99               BODY: Bayes spam probability is 99 to 100%
                             [score: 1.0000]
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
                             mail domains are different
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.1 MIME_HTML_ONLY         BODY: Message only has text/html MIME parts
  0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or
                             identical to background
  2.0 AC_HTML_NONSENSE_TAGS  RAW: Many consecutive multi-letter HTML
                             tags, likely nonsense/spam
  1.9 RAZOR2_CF_RANGE_51_100 Razor2 gives confidence level above 50%
                             [cf: 100]
  0.9 RAZOR2_CHECK           Listed in Razor2 (http://razor.sf.net/)
  1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any
                             anti-forgery methods
X-Spam-Flag: YES
Subject:  ***SPAM***  Difficult Customer Behaviour & Handling Complaints

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true=22 name=3D=22footnote reference=22 />=0D=0A                         =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22annotation reference=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22li=
ne number=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22t=
rue=22 name=3D=22page number=22 />=0D=0A                                 =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22endnote reference=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 s=
emihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22endnote text=
=22 />=0D=0A                                                             =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 na=
me=3D=22table of authorities=22 />=0D=0A                                 =
                                                                         =
                                                                         =
          <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 un=
hidewhenused=3D=22true=22 name=3D=22macro=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22toa heading=22 />=0D=0A =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22List Bullet=22 />=0D=0A                                               =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22List Number=22 />=0D=0A                             =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22List 2=22 />=0D=0A                =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 semihidde=
n=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List 3=22 />=0D=0A  =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List 4=
=22 />=0D=0A                                                             =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 na=
me=3D=22List 5=22 />=0D=0A                                               =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22List Bullet 2=22 />=0D=0A                           =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22List Bullet 3=22 />=0D=0A      =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Bulle=
t 4=22 />=0D=0A                                                          =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22List Bullet 5=22 />=0D=0A                                     =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhide=
whenused=3D=22true=22 name=3D=22List Number 2=22 />=0D=0A                =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 semihidde=
n=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List Number 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Li=
st Number 4=22 />=0D=0A                                                  =
                                                                         =
                                                                  <w:LsdE=
xception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22List Number 5=22 />=0D=0A                              =
                                                                         =
                                                                         =
             <w:LsdException locked=3D=22false=22 priority=3D=220=22 qfor=
mat=3D=22true=22 name=3D=22Title=22 />=0D=0A                             =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Closing=22 />=0D=0A               =
                                                                         =
                                                                         =
                            <w:LsdException locked=3D=22false=22 semihidd=
en=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Signature=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=221=22 semihidden=3D=22true=22 unhidewhenused=3D=22tru=
e=22 name=3D=22Default Paragraph Font=22 />=0D=0A                        =
                                                                         =
                                                                         =
                   <w:LsdException locked=3D=22false=22 priority=3D=220=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Body Text=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Body Text Indent=22 />=0D=0A                                          =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenu=
sed=3D=22true=22 name=3D=22List Continue=22 />=0D=0A                     =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22List Continue 2=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22List=
 Continue 3=22 />=0D=0A                                                  =
                                                                         =
                                                                  <w:LsdE=
xception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22List Continue 4=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22List Continue 5=22 />=0D=0A       =
                                                                         =
                                                                         =
                                    <w:LsdException locked=3D=22false=22 =
semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Message Hea=
der=22 />=0D=0A                                                          =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 priority=3D=2211=22 qformat=3D=22true=22 name=3D=22=
Subtitle=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tr=
ue=22 name=3D=22Salutation=22 />=0D=0A                                   =
                                                                         =
                                                                         =
        <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhi=
dewhenused=3D=22true=22 name=3D=22Date=22 />=0D=0A                       =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22Body Text First Indent=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
Body Text First Indent 2=22 />=0D=0A                                     =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhide=
whenused=3D=22true=22 name=3D=22Note Heading=22 />=0D=0A                 =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 semihidden=
=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Body Text 2=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Body=
 Text 3=22 />=0D=0A                                                      =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tru=
e=22 name=3D=22Body Text Indent 2=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Body Text Indent 3=22 />=0D=0A    =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Block Text=
=22 />=0D=0A                                                             =
                                                                         =
                                                       <w:LsdException lo=
cked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 na=
me=3D=22Hyperlink=22 />=0D=0A                                            =
                                                                         =
                                                                        <=
w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenuse=
d=3D=22true=22 name=3D=22FollowedHyperlink=22 />=0D=0A                   =
                                                                         =
                                                                         =
                        <w:LsdException locked=3D=22false=22 priority=3D=22=
22=22 qformat=3D=22true=22 name=3D=22Strong=22 />=0D=0A                  =
                                                                         =
                                                                         =
                         <w:LsdException locked=3D=22false=22 priority=3D=
=2220=22 qformat=3D=22true=22 name=3D=22Emphasis=22 />=0D=0A             =
                                                                         =
                                                                         =
                              <w:LsdException locked=3D=22false=22 semihi=
dden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Document Map=22 /=
>=0D=0A                                                                  =
                                                                         =
                                                  <w:LsdException locked=3D=
=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22=
Plain Text=22 />=0D=0A                                                   =
                                                                         =
                                                                 <w:LsdEx=
ception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22E-mail Signature=22 />=0D=0A                           =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22HTML Top of Form=22 />=0D=0A   =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Bo=
ttom of Form=22 />=0D=0A                                                 =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22Normal (Web)=22 />=0D=0A                               =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 =
unhidewhenused=3D=22true=22 name=3D=22HTML Acronym=22 />=0D=0A           =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 semi=
hidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Address=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22HTML Cite=22 />=0D=0A                                                 =
                                                                         =
                                                                   <w:Lsd=
Exception locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22=
true=22 name=3D=22HTML Code=22 />=0D=0A                                  =
                                                                         =
                                                                         =
         <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unh=
idewhenused=3D=22true=22 name=3D=22HTML Definition=22 />=0D=0A           =
                                                                         =
                                                                         =
                                <w:LsdException locked=3D=22false=22 semi=
hidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Keyboard=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22HTML Preformatted=22 />=0D=0A                                         =
                                                                         =
                                                                         =
  <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhen=
used=3D=22true=22 name=3D=22HTML Sample=22 />=0D=0A                      =
                                                                         =
                                                                         =
                     <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22HTML Typewriter=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22HTML=
 Variable=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22t=
rue=22 name=3D=22Normal Table=22 />=0D=0A                                =
                                                                         =
                                                                         =
           <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 u=
nhidewhenused=3D=22true=22 name=3D=22annotation subject=22 />=0D=0A      =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22No List=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Outline List 1=22 />=0D=0A                                            =
                                                                         =
                                                                        <=
w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenuse=
d=3D=22true=22 name=3D=22Outline List 2=22 />=0D=0A                      =
                                                                         =
                                                                         =
                     <w:LsdException locked=3D=22false=22 semihidden=3D=22=
true=22 unhidewhenused=3D=22true=22 name=3D=22Outline List 3=22 />=0D=0A =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table=
 Simple 1=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22t=
rue=22 name=3D=22Table Simple 2=22 />=0D=0A                              =
                                                                         =
                                                                         =
             <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table Simple 3=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 s=
emihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Classi=
c 1=22 />=0D=0A                                                          =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22Table Classic 2=22 />=0D=0A                                   =
                                                                         =
                                                                         =
        <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhi=
dewhenused=3D=22true=22 name=3D=22Table Classic 3=22 />=0D=0A            =
                                                                         =
                                                                         =
                               <w:LsdException locked=3D=22false=22 semih=
idden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Classic 4=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table Colorful 1=22 />=0D=0A                                          =
                                                                         =
                                                                         =
 <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenu=
sed=3D=22true=22 name=3D=22Table Colorful 2=22 />=0D=0A                  =
                                                                         =
                                                                         =
                         <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Colorful 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Ta=
ble Columns 1=22 />=0D=0A                                                =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table Columns 2=22 />=0D=0A                         =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 semihidden=3D=22tr=
ue=22 unhidewhenused=3D=22true=22 name=3D=22Table Columns 3=22 />=0D=0A  =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table =
Columns 4=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22t=
rue=22 name=3D=22Table Columns 5=22 />=0D=0A                             =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table Grid 1=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Grid 2=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table Grid 3=22 />=0D=0A                                              =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table Grid 4=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table Grid 5=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Grid 6=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table Grid 7=22 />=0D=0A                                              =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table Grid 8=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table List 1=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table List 2=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table List 3=22 />=0D=0A                                              =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table List 4=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table List 5=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 sem=
ihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table List 6=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=
=22Table List 7=22 />=0D=0A                                              =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=
=22true=22 name=3D=22Table List 8=22 />=0D=0A                            =
                                                                         =
                                                                         =
               <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22=
 unhidewhenused=3D=22true=22 name=3D=22Table 3D effects 1=22 />=0D=0A    =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table 3D e=
ffects 2=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tr=
ue=22 name=3D=22Table 3D effects 3=22 />=0D=0A                           =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22Table Contemporary=22 />=0D=0A =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table=
 Elegant=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22tr=
ue=22 name=3D=22Table Professional=22 />=0D=0A                           =
                                                                         =
                                                                         =
                <w:LsdException locked=3D=22false=22 semihidden=3D=22true=
=22 unhidewhenused=3D=22true=22 name=3D=22Table Subtle 1=22 />=0D=0A     =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Subt=
le 2=22 />=0D=0A                                                         =
                                                                         =
                                                           <w:LsdExceptio=
n locked=3D=22false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22=
 name=3D=22Table Web 1=22 />=0D=0A                                       =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 semihidden=3D=22true=22 unhidewh=
enused=3D=22true=22 name=3D=22Table Web 2=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 semihidden=3D=
=22true=22 unhidewhenused=3D=22true=22 name=3D=22Table Web 3=22 />=0D=0A =
                                                                         =
                                                                         =
                                          <w:LsdException locked=3D=22fal=
se=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Ballo=
on Text=22 />=0D=0A                                                      =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2259=22 name=3D=22Table Grid=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 semihidden=3D=22true=22 unhidewhenused=3D=22true=22 name=3D=22Ta=
ble Theme=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 semihidden=3D=22true=22 name=3D=22Placeholder=
 Text=22 />=0D=0A                                                        =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=221=22 qformat=3D=22true=22 name=3D=22=
No Spacing=22 />=0D=0A                                                   =
                                                                         =
                                                                 <w:LsdEx=
ception locked=3D=22false=22 priority=3D=2260=22 name=3D=22Light Shading=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 priority=3D=2261=22 name=3D=22Light List=22 />=0D=0A     =
                                                                         =
                                                                         =
                                      <w:LsdException locked=3D=22false=22=
 priority=3D=2262=22 name=3D=22Light Grid=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
63=22 name=3D=22Medium Shading 1=22 />=0D=0A                             =
                                                                         =
                                                                         =
              <w:LsdException locked=3D=22false=22 priority=3D=2264=22 na=
me=3D=22Medium Shading 2=22 />=0D=0A                                     =
                                                                         =
                                                                         =
      <w:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22=
Medium List 1=22 />=0D=0A                                                =
                                                                         =
                                                                    <w:Ls=
dException locked=3D=22false=22 priority=3D=2266=22 name=3D=22Medium List=
 2=22 />=0D=0A                                                           =
                                                                         =
                                                         <w:LsdException =
locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medium Grid 1=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2268=22 name=3D=22Medium Grid 2=22 />=0D=0A         =
                                                                         =
                                                                         =
                                  <w:LsdException locked=3D=22false=22 pr=
iority=3D=2269=22 name=3D=22Medium Grid 3=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
70=22 name=3D=22Dark List=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2271=22 name=3D=22=
Colorful Shading=22 />=0D=0A                                             =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful=
 List=22 />=0D=0A                                                        =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful Grid=22 />=
=0D=0A                                                                   =
                                                                         =
                                                 <w:LsdException locked=3D=
=22false=22 priority=3D=2260=22 name=3D=22Light Shading Accent 1=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2261=22 name=3D=22Light List Accent 1=22 />=0D=0A   =
                                                                         =
                                                                         =
                                        <w:LsdException locked=3D=22false=
=22 priority=3D=2262=22 name=3D=22Light Grid Accent 1=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2263=22 name=3D=22Medium Shading 1 Accent 1=22 />=0D=0A       =
                                                                         =
                                                                         =
                                    <w:LsdException locked=3D=22false=22 =
priority=3D=2264=22 name=3D=22Medium Shading 2 Accent 1=22 />=0D=0A      =
                                                                         =
                                                                         =
                                     <w:LsdException locked=3D=22false=22=
 priority=3D=2265=22 name=3D=22Medium List 1 Accent 1=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 s=
emihidden=3D=22true=22 name=3D=22Revision=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
34=22 qformat=3D=22true=22 name=3D=22List Paragraph=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 pri=
ority=3D=2229=22 qformat=3D=22true=22 name=3D=22Quote=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2230=22 qformat=3D=22true=22 name=3D=22Intense Quote=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 1=22 />=0D=0A  =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 priority=3D=2267=22 name=3D=22Medium Grid 1 Accent 1=22 />=0D=0A    =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2268=22 name=3D=22Medium Grid 2 Accent 1=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2269=22 name=3D=22Medium Grid 3 Accent 1=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 pri=
ority=3D=2270=22 name=3D=22Dark List Accent 1=22 />=0D=0A                =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2271=22 name=3D=22Colorful Shading Accent 1=22 />=0D=0A                 =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 priority=3D=
=2272=22 name=3D=22Colorful List Accent 1=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
73=22 name=3D=22Colorful Grid Accent 1=22 />=0D=0A                       =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2260=
=22 name=3D=22Light Shading Accent 2=22 />=0D=0A                         =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 priority=3D=2261=22=
 name=3D=22Light List Accent 2=22 />=0D=0A                               =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2262=22 name=
=3D=22Light Grid Accent 2=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2263=22 name=3D=22=
Medium Shading 1 Accent 2=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2264=22 name=3D=22=
Medium Shading 2 Accent 2=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22=
Medium List 1 Accent 2=22 />=0D=0A                                       =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2266=22 name=3D=22Me=
dium List 2 Accent 2=22 />=0D=0A                                         =
                                                                         =
                                                                         =
  <w:LsdException locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medi=
um Grid 1 Accent 2=22 />=0D=0A                                           =
                                                                         =
                                                                         =
<w:LsdException locked=3D=22false=22 priority=3D=2268=22 name=3D=22Medium=
 Grid 2 Accent 2=22 />=0D=0A                                             =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2269=22 name=3D=22Medium G=
rid 3 Accent 2=22 />=0D=0A                                               =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark List =
Accent 2=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 priority=3D=2271=22 name=3D=22Colorful Shading=
 Accent 2=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List A=
ccent 2=22 />=0D=0A                                                      =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful Grid Acc=
ent 2=22 />=0D=0A                                                        =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=2260=22 name=3D=22Light Shading Accen=
t 3=22 />=0D=0A                                                          =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 priority=3D=2261=22 name=3D=22Light List Accent 3=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 priority=3D=2262=22 name=3D=22Light Grid Accent 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2263=22 name=3D=22Medium Shading 1 Accent 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2264=22 name=3D=22Medium Shading 2 Accent 3=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2265=22 name=3D=22Medium List 1 Accent 3=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 3=22 />=0D=0A  =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 priority=3D=2267=22 name=3D=22Medium Grid 1 Accent 3=22 />=0D=0A    =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2268=22 name=3D=22Medium Grid 2 Accent 3=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2269=22 name=3D=22Medium Grid 3 Accent 3=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 pri=
ority=3D=2270=22 name=3D=22Dark List Accent 3=22 />=0D=0A                =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2271=22 name=3D=22Colorful Shading Accent 3=22 />=0D=0A                 =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 priority=3D=
=2272=22 name=3D=22Colorful List Accent 3=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
73=22 name=3D=22Colorful Grid Accent 3=22 />=0D=0A                       =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2260=
=22 name=3D=22Light Shading Accent 4=22 />=0D=0A                         =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 priority=3D=2261=22=
 name=3D=22Light List Accent 4=22 />=0D=0A                               =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2262=22 name=
=3D=22Light Grid Accent 4=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2263=22 name=3D=22=
Medium Shading 1 Accent 4=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2264=22 name=3D=22=
Medium Shading 2 Accent 4=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22=
Medium List 1 Accent 4=22 />=0D=0A                                       =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2266=22 name=3D=22Me=
dium List 2 Accent 4=22 />=0D=0A                                         =
                                                                         =
                                                                         =
  <w:LsdException locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medi=
um Grid 1 Accent 4=22 />=0D=0A                                           =
                                                                         =
                                                                         =
<w:LsdException locked=3D=22false=22 priority=3D=2268=22 name=3D=22Medium=
 Grid 2 Accent 4=22 />=0D=0A                                             =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2269=22 name=3D=22Medium G=
rid 3 Accent 4=22 />=0D=0A                                               =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark List =
Accent 4=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 priority=3D=2271=22 name=3D=22Colorful Shading=
 Accent 4=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List A=
ccent 4=22 />=0D=0A                                                      =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful Grid Acc=
ent 4=22 />=0D=0A                                                        =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=2260=22 name=3D=22Light Shading Accen=
t 5=22 />=0D=0A                                                          =
                                                                         =
                                                          <w:LsdException=
 locked=3D=22false=22 priority=3D=2261=22 name=3D=22Light List Accent 5=22=
 />=0D=0A                                                                =
                                                                         =
                                                    <w:LsdException locke=
d=3D=22false=22 priority=3D=2262=22 name=3D=22Light Grid Accent 5=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2263=22 name=3D=22Medium Shading 1 Accent 5=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2264=22 name=3D=22Medium Shading 2 Accent 5=22 />=0D=
=0A                                                                      =
                                                                         =
                                              <w:LsdException locked=3D=22=
false=22 priority=3D=2265=22 name=3D=22Medium List 1 Accent 5=22 />=0D=0A=
                                                                         =
                                                                         =
                                           <w:LsdException locked=3D=22fa=
lse=22 priority=3D=2266=22 name=3D=22Medium List 2 Accent 5=22 />=0D=0A  =
                                                                         =
                                                                         =
                                         <w:LsdException locked=3D=22fals=
e=22 priority=3D=2267=22 name=3D=22Medium Grid 1 Accent 5=22 />=0D=0A    =
                                                                         =
                                                                         =
                                       <w:LsdException locked=3D=22false=22=
 priority=3D=2268=22 name=3D=22Medium Grid 2 Accent 5=22 />=0D=0A        =
                                                                         =
                                                                         =
                                   <w:LsdException locked=3D=22false=22 p=
riority=3D=2269=22 name=3D=22Medium Grid 3 Accent 5=22 />=0D=0A          =
                                                                         =
                                                                         =
                                 <w:LsdException locked=3D=22false=22 pri=
ority=3D=2270=22 name=3D=22Dark List Accent 5=22 />=0D=0A                =
                                                                         =
                                                                         =
                           <w:LsdException locked=3D=22false=22 priority=3D=
=2271=22 name=3D=22Colorful Shading Accent 5=22 />=0D=0A                 =
                                                                         =
                                                                         =
                          <w:LsdException locked=3D=22false=22 priority=3D=
=2272=22 name=3D=22Colorful List Accent 5=22 />=0D=0A                    =
                                                                         =
                                                                         =
                       <w:LsdException locked=3D=22false=22 priority=3D=22=
73=22 name=3D=22Colorful Grid Accent 5=22 />=0D=0A                       =
                                                                         =
                                                                         =
                    <w:LsdException locked=3D=22false=22 priority=3D=2260=
=22 name=3D=22Light Shading Accent 6=22 />=0D=0A                         =
                                                                         =
                                                                         =
                  <w:LsdException locked=3D=22false=22 priority=3D=2261=22=
 name=3D=22Light List Accent 6=22 />=0D=0A                               =
                                                                         =
                                                                         =
            <w:LsdException locked=3D=22false=22 priority=3D=2262=22 name=
=3D=22Light Grid Accent 6=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2263=22 name=3D=22=
Medium Shading 1 Accent 6=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2264=22 name=3D=22=
Medium Shading 2 Accent 6=22 />=0D=0A                                    =
                                                                         =
                                                                         =
       <w:LsdException locked=3D=22false=22 priority=3D=2265=22 name=3D=22=
Medium List 1 Accent 6=22 />=0D=0A                                       =
                                                                         =
                                                                         =
    <w:LsdException locked=3D=22false=22 priority=3D=2266=22 name=3D=22Me=
dium List 2 Accent 6=22 />=0D=0A                                         =
                                                                         =
                                                                         =
  <w:LsdException locked=3D=22false=22 priority=3D=2267=22 name=3D=22Medi=
um Grid 1 Accent 6=22 />=0D=0A                                           =
                                                                         =
                                                                         =
<w:LsdException locked=3D=22false=22 priority=3D=2268=22 name=3D=22Medium=
 Grid 2 Accent 6=22 />=0D=0A                                             =
                                                                         =
                                                                       <w=
:LsdException locked=3D=22false=22 priority=3D=2269=22 name=3D=22Medium G=
rid 3 Accent 6=22 />=0D=0A                                               =
                                                                         =
                                                                     <w:L=
sdException locked=3D=22false=22 priority=3D=2270=22 name=3D=22Dark List =
Accent 6=22 />=0D=0A                                                     =
                                                                         =
                                                               <w:LsdExce=
ption locked=3D=22false=22 priority=3D=2271=22 name=3D=22Colorful Shading=
 Accent 6=22 />=0D=0A                                                    =
                                                                         =
                                                                <w:LsdExc=
eption locked=3D=22false=22 priority=3D=2272=22 name=3D=22Colorful List A=
ccent 6=22 />=0D=0A                                                      =
                                                                         =
                                                              <w:LsdExcep=
tion locked=3D=22false=22 priority=3D=2273=22 name=3D=22Colorful Grid Acc=
ent 6=22 />=0D=0A                                                        =
                                                                         =
                                                            <w:LsdExcepti=
on locked=3D=22false=22 priority=3D=2219=22 qformat=3D=22true=22 name=3D=22=
Subtle Emphasis=22 />=0D=0A                                              =
                                                                         =
                                                                      <w:=
LsdException locked=3D=22false=22 priority=3D=2221=22 qformat=3D=22true=22=
 name=3D=22Intense Emphasis=22 />=0D=0A                                  =
                                                                         =
                                                                         =
         <w:LsdException locked=3D=22false=22 priority=3D=2231=22 qformat=
=3D=22true=22 name=3D=22Subtle Reference=22 />=0D=0A                     =
                                                                         =
                                                                         =
                      <w:LsdException locked=3D=22false=22 priority=3D=22=
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                                                                     mso-=
fareast-language:EN-US;=7D=0D=0A                                         =
                                                                         =
                                                                         =
  </style>=0D=0A                                                         =
                                                                         =
                                                           <=21=5Bendif=5D=
-->=0D=0A                                                                =
                                                                         =
                                                    </strong></div>=0D=0A=
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                                           </td>=0D=0A                   =
                                                                         =
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                    </tr>=0D=0A                                          =
                                                                         =
                                                                      <tr=
 style=3D=22background-color: =23000000;=22>=0D=0A                       =
                                                                         =
                                                                         =
                    <td style=3D=22height: 28px; color: =23333333; font-f=
amily: Georgia, =26quot;Times New Roman=26quot;, Times, serif; font-size:=
 28px;=22>=0D=0A                                                         =
                                                                         =
                                                           <div><span sty=
le=3D=22color: =23ffff00; font-size: 18pt;=22><span style=3D=22color: =23=
ffff00; font-size: 18pt;=22><strong><span style=3D=22font-family: Arial; =
font-size: 12pt;=22>28 September 2020, Melia Hotel, Kuala Lumpur</span></=
strong></span></span>=0D=0A                                              =
                                                                         =
                                                                      <di=
v><span style=3D=22color: =23ffffff;=22>HRDF Claimable</span></div>=0D=0A=
                                                                         =
                                                                         =
                                           </div>=0D=0A                  =
                                                                         =
                                                                         =
                         </td>=0D=0A                                     =
                                                                         =
                                                                         =
  </tr>=0D=0A                                                            =
                                                                         =
                                                    <tr>=0D=0A           =
                                                                         =
                                                                         =
                                <td><span style=3D=22color: =23000000; fo=
nt-family: verdana, geneva; font-size: 10pt;=22></span>=0D=0A            =
                                                                         =
                                                                         =
                               <div><span style=3D=22color: black; line-h=
eight: 107=25; font-family: Verdana, sans-serif; font-size: 10pt;=22></sp=
an>=0D=0A                                                                =
                                                                         =
                                                    <div><span style=3D=22=
font-size: 13=2E3333px; font-family: Verdana; color: =23000000;=22></span=
></div>=0D=0A                                                            =
                                                                         =
                                                        <div style=3D=22t=
ext-align: justify; =22><span style=3D=22font-family: Verdana; font-size:=
 10pt; color: =23000000;=22>WHEN A CUSTOMER HAS A COMPLAINT, YOU HAVE AN =
OPPORTUNITY TO SOLIDIFY YOUR RELATIONSHIP <br />=0D=0A                   =
                                                                         =
                                                                         =
                        Customers are becoming more educated, demanding a=
nd aware of the availability of goods and services in the market=2E Provi=
ding excellent service consistently is not only the key factor of success=
 of the organization but will also bring about long term profitability=2E=
 At the end of this workshop, participants will be able to understand the=
 needs and desires of the customer and place these needs at the heart of =
the business by integrating them with the organization=26=238217;s strate=
gy, people, business processes and technology=2E This program will explor=
e the key elements involved in investigating a customer complaint towards=
 identifying appropriate corrective actions in order to strengthen effect=
ive long term customer-supplier relationship<br />=0D=0A                 =
                                                                         =
                                                                         =
                          </span></div>=0D=0A                            =
                                                                         =
                                                                         =
               <strong style=3D=22color: =23666666;=22><br />=0D=0A      =
                                                                         =
                                                                         =
                                     <span style=3D=22font-family: verdan=
a, geneva; color: =23ff0000; font-size: small;=22>PROGRAM BENEFITS</span>=
<span style=3D=22font-family: verdana, geneva; color: =23000000; font-siz=
e: small;=22><br />=0D=0A                                                =
                                                                         =
                                                                    </spa=
n></strong></div>=0D=0A                                                  =
                                                                         =
                                                                  <div>=0D=
=0A                                                                      =
                                                                         =
                                              <div></div>=0D=0A          =
                                                                         =
                                                                         =
                                 <span style=3D=22font-family: Verdana; f=
ont-size: 10pt;=22><strong>At the end of the course, you will be able to<=
br />=0D=0A                                                              =
                                                                         =
                                                      </strong>=26=238226=
;=26nbsp;=26nbsp;=26nbsp; Better recognise your customers=26=238217; diff=
icult behaviours and understand what may be contributing to them <br />=0D=
=0A                                                                      =
                                                                         =
                                              =26=238226;=26nbsp;=26nbsp;=
=26nbsp; Understand the aim of customer complain investigation<br />=0D=0A=
                                                                         =
                                                                         =
                                           =26=238226;=26nbsp;=26nbsp;=26=
nbsp; Learn how to build conversations with your customers or clients tha=
t result in win-win outcomes=2E<br />=0D=0A                              =
                                                                         =
                                                                         =
             =26=238226;=26nbsp;=26nbsp;=26nbsp; Know the right type of q=
uestions to use at the right time to get the information you need to help=
 your customers=2E<br />=0D=0A                                           =
                                                                         =
                                                                         =
=26=238226;=26nbsp;=26nbsp;=26nbsp; Identify your good and not-so-good li=
stening skills=2E<br />=0D=0A                                            =
                                                                         =
                                                                        =26=
=238226;=26nbsp;=26nbsp;=26nbsp; Deliver bad news to your customers in mo=
re positive ways=2E<br />=0D=0A                                          =
                                                                         =
                                                                         =
 =26=238226;=26nbsp;=26nbsp;=26nbsp; Respond to complaints with the right=
 emotions for the situation=2E<br />=0D=0A                               =
                                                                         =
                                                                         =
            =26=238226;=26nbsp;=26nbsp;=26nbsp; Have more confidence in r=
esolving your customers=26=238217; complaints<br />=0D=0A                =
                                                                         =
                                                                         =
                           =26=238226;=26nbsp;=26nbsp;=26nbsp; Apply inve=
stigative procedures<br />=0D=0A                                         =
                                                                         =
                                                                         =
  =26=238226;=26nbsp;=26nbsp;=26nbsp; Identify complaint management proce=
dures<br />=0D=0A                                                        =
                                                                         =
                                                            =26=238226;=26=
nbsp;=26nbsp;=26nbsp; Describe how companies can deal proactively with co=
mplaints and implement recovery systems<br />=0D=0A                      =
                                                                         =
                                                                         =
                     =26=238226;=26nbsp;=26nbsp;=26nbsp; Understand the b=
enefits of the investigation<br />=0D=0A                                 =
                                                                         =
                                                                         =
          =26=238226;=26nbsp;=26nbsp;=26nbsp; Identify effective investig=
ation strategies for better customer-supplier relationship<br />=0D=0A   =
                                                                         =
                                                                         =
                                        =26=238226;=26nbsp;=26nbsp;=26nbs=
p; Investigate complaints for better decision making=2E<br />=0D=0A      =
                                                                         =
                                                                         =
                                     </span></div>=0D=0A                 =
                                                                         =
                                                                         =
                          <br />=0D=0A                                   =
                                                                         =
                                                                         =
        <div><span style=3D=22font-family: verdana, geneva; font-size: 10=
pt; color: red;=22><strong>PROGRAM OUTLINE</strong></span></div>=0D=0A   =
                                                                         =
                                                                         =
                                        <span style=3D=22font-family: Ver=
dana; font-size: 10pt;=22><strong>WHO IS A =26=238216;CUSTOMER =26=238216=
;AND THEIR IMPORTANCE=26nbsp;</strong>=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26=
nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26n=
bsp;=26nbsp;=26nbsp;=26nbsp; </span><br />=0D=0A                         =
                                                                         =
                                                                         =
                  <span style=3D=22font-family: Verdana; font-size: 10pt;=
=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Who is a customer?</span><br />=0D=
=0A                                                                      =
                                                                         =
                                              <span style=3D=22font-famil=
y: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; What =
is customer satisfaction?</span><br />=0D=0A                             =
                                                                         =
                                                                         =
              <span style=3D=22font-family: Verdana; font-size: 10pt;=22>=
=26=238226;=26nbsp;=26nbsp;=26nbsp; Importance of customer satisfaction</=
span><br />=0D=0A                                                        =
                                                                         =
                                                            <span style=3D=
=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26=
nbsp; Benefits of customer satisfaction</span><br />=0D=0A               =
                                                                         =
                                                                         =
                            <span style=3D=22font-family: Verdana; font-s=
ize: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; The 3 post purchase act=
ions</span><br />=0D=0A                                                  =
                                                                         =
                                                                  <span s=
tyle=3D=22font-family: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26=
nbsp;=26nbsp; The cost of not meeting customer requirements</span><br />=0D=
=0A                                                                      =
                                                                         =
                                              <span style=3D=22font-famil=
y: Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Devel=
oping customer service standards=26nbsp;=26nbsp; </span><br />=0D=0A     =
                                                                         =
                                                                         =
                                      <span style=3D=22font-family: Verda=
na; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Steps to reme=
mber when dealing with customer problems</span><br />=0D=0A              =
                                                                         =
                                                                         =
                             <span style=3D=22font-family: Verdana; font-=
size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Building a customer co=
mplaint handling system </span><br />=0D=0A                              =
                                                                         =
                                                                         =
             <strong><br />=0D=0A                                        =
                                                                         =
                                                                         =
   <span style=3D=22font-family: Verdana; font-size: 10pt;=22>INVESTIGATI=
NG CUSTOMER COMPLAINTS=26nbsp; </span></strong><br />=0D=0A              =
                                                                         =
                                                                         =
                             <span style=3D=22font-family: Verdana; font-=
size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; What is customer compl=
aint investigation?</span><br />=0D=0A                                   =
                                                                         =
                                                                         =
        <span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=23=
8226;=26nbsp;=26nbsp;=26nbsp; The aim of investigation</span><br />=0D=0A=
                                                                         =
                                                                         =
                                           <span style=3D=22font-family: =
Verdana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Benefits=
 of investigation</span><br />=0D=0A                                     =
                                                                         =
                                                                         =
      <span style=3D=22font-family: Verdana; font-size: 10pt;=22>=26=2382=
26;=26nbsp;=26nbsp;=26nbsp; Who should investigate?</span><br />=0D=0A   =
                                                                         =
                                                                         =
                                        <span style=3D=22font-family: Ver=
dana; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Understandi=
ng contributing factors to a complain</span><br />=0D=0A                 =
                                                                         =
                                                                         =
                          <div><br />=0D=0A                              =
                                                                         =
                                                                         =
             </div>=0D=0A                                                =
                                                                         =
                                                                    <div>=
<span style=3D=22font-family: Verdana; color: =23000000; font-size: 10pt;=
=22><strong>PROCEDURES FOR INVESTIGATING CUSTOMER COMPLAINTS=26nbsp;</str=
ong>=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp;=26nbsp; </span><br />=0D=0A =
                                                                         =
                                                                         =
                                          <span style=3D=22font-family: V=
erdana; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=
=26nbsp; Gather information as soon as possible</span><br />=0D=0A       =
                                                                         =
                                                                         =
                                    <span style=3D=22font-family: Verdana=
; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbs=
p; Gathering evidence</span><br />=0D=0A                                 =
                                                                         =
                                                                         =
          <span style=3D=22font-family: Verdana; color: =23000000; font-s=
ize: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Interviewing all releva=
nt people involved</span><br />=0D=0A                                    =
                                                                         =
                                                                         =
       <span style=3D=22font-family: Verdana; color: =23000000; font-size=
: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Isolate contributory facto=
rs</span><br />=0D=0A                                                    =
                                                                         =
                                                                <span sty=
le=3D=22font-family: Verdana; color: =23000000; font-size: 10pt;=22>=26=23=
8226;=26nbsp;=26nbsp;=26nbsp; Determining what happened</span><br />=0D=0A=
                                                                         =
                                                                         =
                                           <span style=3D=22font-family: =
Verdana; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp=
;=26nbsp; Collecting data</span><br />=0D=0A                             =
                                                                         =
                                                                         =
              <span style=3D=22font-family: Verdana; color: =23000000; fo=
nt-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Analysing data</spa=
n><br />=0D=0A                                                           =
                                                                         =
                                                         <span style=3D=22=
font-family: Verdana; color: =23000000; font-size: 10pt;=22>=26=238226;=26=
nbsp;=26nbsp;=26nbsp; Identifying corrective actions</span><br />=0D=0A  =
                                                                         =
                                                                         =
                                         <span style=3D=22font-family: Ve=
rdana; color: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26=
nbsp; Submitting reports </span><br />=0D=0A                             =
                                                                         =
                                                                         =
              <br />=0D=0A                                               =
                                                                         =
                                                                     <str=
ong><span style=3D=22font-family: Verdana; color: =23000000; font-size: 1=
0pt;=22>POST INVESTIGATIVE ACTIONS</span></strong><br />=0D=0A           =
                                                                         =
                                                                         =
                                <span style=3D=22font-family: Verdana; co=
lor: =23000000; font-size: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; M=
ake necessary changes</span><br />=0D=0A                                 =
                                                                         =
                                                                         =
          <span style=3D=22font-family: Verdana; color: =23000000; font-s=
ize: 10pt;=22>=26=238226;=26nbsp;=26nbsp;=26nbsp; Communicate with custom=
ers</span><br />=0D=0A                                                   =
                                                                         =
                                                                 <span st=
yle=3D=22font-family: Verdana; color: =23000000; font-size: 10pt;=22>=26=23=
8226;=26nbsp;=26nbsp;=26nbsp; Communicate with employees concerned=26nbsp=
;=26nbsp; </span><br />=0D=0A                                            =
                                                                         =
                                                                        <=
span style=3D=22font-family: Verdana; color: =23000000; font-size: 10pt;=22=
>=26=238226;=26nbsp;=26nbsp;=26nbsp; Assess the damage from the crisis</s=
pan><br />=0D=0A                                                         =
                                                                         =
                                                           <span style=3D=
=22font-family: Verdana; color: =23000000; font-size: 10pt;=22>=26=238226=
;=26nbsp;=26nbsp;=26nbsp; Assess the crisis and your response </span><br =
/>=0D=0A                                                                 =
                                                                         =
                                                   </div>=0D=0A          =
                                                                         =
                                                                         =
                                 <strong><span style=3D=22font-family: Ve=
rdana; font-size: 10pt;=22>=0D=0A                                        =
                                                                         =
                                                                         =
   </span></strong><span style=3D=22font-family: Verdana; font-size: 10pt=
;=22></span><span style=3D=22font-size: 10pt;=22></span>=0D=0A           =
                                                                         =
                                                                         =
                                <div><span style=3D=22font-family: Verdan=
a; font-size: 10pt;=22><strong></strong></span></div>=0D=0A              =
                                                                         =
                                                                         =
                             <div></div>=0D=0A                           =
                                                                         =
                                                                         =
                <div style=3D=22color: =23666666;=22>=26nbsp;</div>=0D=0A=
                                                                         =
                                                                         =
                                           <div><span style=3D=22color: =23=
ff0000; font-family: verdana, geneva; font-size: 10pt;=22><strong>TRAINER=
 PROFILE=26nbsp; </strong></span></div>=0D=0A                            =
                                                                         =
                                                                         =
               <div>=0D=0A                                               =
                                                                         =
                                                                     <div=
><span style=3D=22font-size: 10pt; font-family: Verdana;=22></span></div>=
=0D=0A                                                                   =
                                                                         =
                                                 <div align=3D=22justify=22=
><span style=3D=22font-family: Verdana; font-size: 10pt;=22><strong>Dr=2E=
Thana </strong>has extensive experience in the field of operations perfor=
mance improvement particularly in various manufacturing and services indu=
stries=2E He is not only an excellent and resourceful trainer; he is also=
 skilled in management and leadership of organizations=2E He graduated wi=
th an honour=26=238217;s degree in Management and Biochemistry from Unive=
rsity of Science Malaysia in 1987=2E He started his career in the manufac=
turing operations as a Production Executive and gradually moved in variou=
s managerial positions such as Production Manager Packaging Manager, Plan=
ning and Logistics Manager, Sales Manager and Factory Manager=2E To name =
a few of the organizations that he has worked for are Carsem semiconducto=
r, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries a=
nd Asiatic Dipped Products=2E This experience has given him a thorough un=
derstanding of the opportunities and problems involved with managing work=
, people and customers While working in the manufacturing sector he pursu=
ed an MBA program with University Kebangsaan Malaysia, majoring in Genera=
l Management in 1996=2E Upon completion of his MBA in 1998 and also due t=
o his passion for training, he switched his career to Training and develo=
pment=2E To date he has conducted more than 900 training programs mainly =
in the area of employee development, customer management and operations m=
anagement/ improvement=2E He is a very versatile trainer not only on the =
topics that he could train but a bilingual trainer as well=2E His fluency=
 in Bahasa Malaysia has given him a competitive advantage especially in t=
he present workplace condition<br />=0D=0A                               =
                                                                         =
                                                                         =
            During his career as a corporate trainer he realized a major =
concern by organizations regarding Transfer of Learning which he became i=
nterested to explore=2E He realized that organizations became concerned i=
n sending their employees for trainings, as they don=26=238217;t seem to =
transfer their knowledge/skills gained back to the workplace=2E Due to th=
is he pursued his PhD in 2007 in order to identify the barriers to Traini=
ng Transfer=2E He completed his PhD in 2013=2E Besides trainings, he also=
 lectures part time in various higher learning institutions for their Deg=
ree and Masters programmes=2E To name a few are University of Malaya, Uni=
versity Sedaya International and University Putra Malaysia=2E To date he =
has conducted many public and in-house trainings in many business areas f=
or government organizations and private sectors such as Ministry of Defen=
ce, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, Sh=
inEtsu Sdn=2E Bhd=2E, Triplus Industry, Metrod Sdn=2E Bhd=2E, Shinko Elec=
tronics, Green Riverwood, Omron Malaysia Sdn=2E Bhd=2E, Hap Seng Consolid=
ated Bhd=2E, YTY Industry, Maruyama Sdn=2E Bhd,Top Glove etc=2E =2EHe has=
 provided quality trainings to more than 5000 clients over the past ten y=
ears=2E He has also conducted trainings in TQM for the Ministry of Defenc=
e in the hospital section=2E He has trained over 500 hospital staffs from=
 2002 till 2005=2E <strong><br />=0D=0A                                  =
                                                                         =
                                                                         =
         </strong></span><span style=3D=22font-family: Verdana; font-size=
: 10pt;=22></span></div>=0D=0A                                           =
                                                                         =
                                                                         =
<div><span style=3D=22font-size: 10pt; font-family: Verdana;=22></span></=
div>=0D=0A                                                               =
                                                                         =
                                                     <span style=3D=22col=
or: =23000000; font-family: verdana, geneva; font-size: 10pt;=22><strong>=
<span style=3D=22color: =23ff0000; font-size: 10pt;=22>Call us to get ful=
l brochure</span></strong></span></div>=0D=0A                            =
                                                                         =
                                                                         =
               </td>=0D=0A                                               =
                                                                         =
                                                                 </tr>=0D=
=0A                                                                      =
                                                                         =
                                          <tr>=0D=0A                     =
                                                                         =
                                                                         =
                      <td style=3D=22text-align: justify; color: =2366666=
6; background-color: whitesmoke;=22>=0D=0A                               =
                                                                         =
                                                                         =
            <div><span style=3D=22color: =23000000; font-family: verdana,=
 geneva; font-size: 10pt;=22><strong>TRAINING FEE</strong></span></div>=0D=
=0A                                                                      =
                                                                         =
                                              <div><span style=3D=22color=
: =23000000;=22><span style=3D=22color: =23000000; font-family: verdana, =
geneva; font-size: 10pt;=22><strong>NORMAL PRICE RM 780 </strong></span><=
span style=3D=22color: =23000000; font-family: verdana, geneva; font-size=
: 10pt;=22><strong>(Excl=2E 6=25 SST)</strong></span></span><br />=0D=0A =
                                                                         =
                                                                         =
                                          <span style=3D=22color: =230000=
00; font-family: verdana, geneva; font-size: 10pt;=22>GROUP DISCOUNT 10=25=
=26nbsp;(5 and above)</span></div>=0D=0A                                 =
                                                                         =
                                                                         =
          </td>=0D=0A                                                    =
                                                                         =
                                                            </tr>=0D=0A  =
                                                                         =
                                                                         =
                                     <tr>=0D=0A                          =
                                                                         =
                                                                         =
                 <td style=3D=22text-align: justify; color: =23666666;=22=
>=0D=0A                                                                  =
                                                                         =
                                                  <p><span style=3D=22col=
or: =23000000; font-family: Verdana; font-size: 10pt;=22><strong>Please c=
all us for more information or BROCHURE</strong></span><br />=0D=0A      =
                                                                         =
                                                                         =
                                     <span style=3D=22color: =23000000; f=
ont-family: Verdana; font-size: 10pt;=22><strong>Tel: +6(03) 8079 0904 / =
+6(03) 8079 0905 / +6012 3838079 / +6018 2053388 /+6018 2052366 </strong>=
</span></p>=0D=0A                                                        =
                                                                         =
                                                            <div><span st=
yle=3D=22color: =23000000; font-family: Verdana; font-size: 10pt;=22>Mich=
elle (<a href=3D=22mailto:michelle=40bigberryconsulting=2Ecom=22><span st=
yle=3D=22font-size: 10pt; color: =23000000;=22>michelle=40bigberryconsult=
ing=2Ecom</span></a></span><span style=3D=22color: =23000000; font-family=
: Verdana; font-size: 10pt;=22>)<br />=0D=0A                             =
                                                                         =
                                                                         =
              </span><span style=3D=22color: =23000000; font-family: Verd=
ana; font-size: 10pt;=22>Brian (brian<a href=3D=22mailto:thaneswary=40big=
berryconsulting=2Ecom=22><span style=3D=22font-size: 10pt; color: =230000=
00;=22>=40bigberryconsulting=2Ecom</span></a></span><span style=3D=22colo=
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