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Subject: ***SPAM*** In house-VDA 6.3 Process Audit

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Kindly contact 012-588 2175 for more inquiry

or email to paris@otc.com.my

VDA 6.3 PROCESS AUDIT

(HRDF/SBL Claimable)

TWO DAYS INHOUSE PROGRAM BY SHURAS

=A0

INTRODUCTION=20

Technical progress, customer expectations and new production technologies =
lead=20
to increasing demands in the entire chain of customer and supplier =
pro-cesses.=20
This continually poses the quality management of companies with new and =
challenging=20
tasks. It is necessary to ensure that robust processes are in place and =
secure=20
throughout the manufacturing and supply chain

=A0

The process standard VDA 6.3 contains the current questionnaire and =
evaluation=20
criteria and additionally the requirements for the qualification of =
process=20
auditors and the preparation and implementation of process audits=2E

=A0

BENEFITS=20

Upon completion of this program, participants will be able to:

-Provide background knowledge on VDA=20

-Understand what is a Process auditing

-Gain an overview of VDA auditing techniques

-Common mistakes during audit=20

-VDA 6.3 elements

-CAR-Corrective Action Request- Process

-Close the CAR- Corrective Action Request

-Gather useful tips before 3rd party audit and on handling an audit session

-Understand the auditing standard

=A0

TRAINING METHODOLOGY

Lecture, slide presentations, group exercises, group presentations and =
other=20
companies benchmark examples=2E

=A0

WHO SHOULD ATTEND

The training is designed for Leaders, Executives, Supervisors, =
Technicians,=20
Section head and related=A0 staff=A0 that involve in=A0 VDA understanding =
and=A0 implmentation=2E

=A0

COURSE CONTENT

1.Introduction

=A0

2.Instructions for use

2.1Definition of a process audit

2.2Area of application for a process audit

2.3Classification process audit =96 Potential analysis

2.4Identification of process risks (risk analysis)

=A0

3.Requirements for process auditors

3.1.Auditor qualification

3.1.1.Internal process auditors

3.1.2.Supplier auditor

3.1.3.Process auditing as an external service provider

3.2.Code of conduct for auditors

=A0

4.Audit Process

4.1.Audit programme

4.2.Audit request

4.3.Audit preparation

4.4.Conducting the audit=20

4.5.Evaluation

4.6.Presentation of results=20

4.7.Follow up and closure

=A0

5.Potential analysis (P1)

5.1.Definition of potential analysis

5.2.Requirements

5.3.Preparation

5.4.Operational sequence of a potential analysis

5.5.Evaluation of a potential analysis

5.6.Follow up activities after contract award

=A0

6.Evaluating a process audit for material products=20

6.1.Evaluation of the individual questions

6.2.Detailed evaluation and downgrading rules

6.3.Overall level of compliance and downgrading rules

6.4.Evaluation of products groups

6.5.Using the questionnaire (Process elements P2 to P7)

=A0

7.Questionnaire=20

7.1.Overview questionnaire

7.2.Project Management (P2)

7.3.Planning the product and process development (P3)

7.4.Implementation of the product and process development (P4)

7.5.Supplier management (P5)

7.6.Process analysis production (P6)

7.7.Customer care, customer satisfaction, service (P7)

=A0

8.Process audit services

8.1.Overview questionnaire for services

8.2.Project management (D2)

8.3.Planning of the service development (D3)

8.4.Implementation of the service / service development (D4)

8.5.Procurement management (D5)

8.6.Providing the service (D6)

8.7.Customer care, customer satisfaction, service (D7)

8.8.Application and evaluation of process audit for services

8.8.1.Evaluation of the individual questions

8.8.2.Detailed evaluation and downgrading rules

8.8.3.Overall level of performance

=A0

9.Assessment forms

9.1.Process audit for material products=20

9.2.Potential analysis (P1) as an extract from the VDA questionnaire

=A0

10.Best practice/lesson learned

10.1.Example of a supplier self-assessment

10.2.Knowledge database

=A0

ABOUT THE FACILITATOR

SHURAS VASU

EDUCATION  =20

Master of Business Administration in Business Management

Northern Territory University, Australia, Jan=A0 2002

=A0

Bachelor of Electrical Engineering

University of Technology Malaysia, June 1991

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =A0=A0=A0=A0 =A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=20

Certified Quality Engineer, CQE

Quality Management Centre, Penang, April 1994

=A0

Certified New Shop Floor Management

Phillips S=92Pore, Kiyoshi Suzaki, Sept 2003

=A0

Certified Lean Six Sigma Black Belt

SQI, Singapore, June 2006

=A0

Certified Lead Auditor ISO9001/TS16949

Neville Clarke, Nov 2011

=A0

IRCA (Certified Auditor)ISO 9001 :2015 Lloyd UK

System Trainer:

ISO 9001:2015 QMS=20

ISO 14001:2015 EMS=20

ISO 45001:2018 OHS

IATF 16949:2016 AUTOMOTIVE

AS9100=A0 (AEROSPACE)

VDA6.3 (GERMAN QMS)

=A0

COMPETENCY  =20

Competent & Registered Trainer, May=9212=20

PSMB Train The Trainer Course (Cert No: TTT/0650)

=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0 =
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=20

Certified TNA consultant by PSMP, Sept=9216

=A0

Asia =96e University & Uni Pahang Malaysia Trainer, April=9205

Executive Degree and Master Program

=A0

Trained for Aerospace AS standard AS9100

=A0

PROFESSIONAL MEMBERSHIP :

Member of ASQ,USA since 1993 =A0=A0=A0=A0=A0=A0=A0=20

Member of Philips Quality Matter since 1996=20

Member of Fastener Technology since 2006=A0=A0=20

=A0

Shuras V, holds a Bachelor Degree in Electrical Engineering graduated =
from=20
University of Technology Malaysia and MBA from NTU Australia.=A0 He joined =
Sony=20
Electronic ( A- U Cell Manufacturing Organization),Prai Malaysia in 1991 =
as=20
a Production Engineer and was responsible in establishing production =
standard=20
for assembly operation, performing risk assessment for New Product =
Introduction,=20
train new operators on the required SOP, work with CFT team on resolving =
production=20
quality issues using QCC tools, work with design centre in Japan for =
design=20
change matters and perform time study with Industrial Engineer to improve =
the=20
productivity of the shop floor. He has Master Degree from Northern =
Territory=20
University, Australia=2E

=A0

In 1993, he joined VDO (currently known as Continental) German Automotive =
Speedometer=20
Manufacturer at Prai, Penang. He was involved in the Customer Complaints =
Management=20
especially for Audi, Mercedes, Proton, Ford, GM, Chrysler etc car =
assembly=20
manufacturer. He handled the customer visit and audit and ensures that =
all=20
issues raised are addressed with proper CAPA. He was than involved in the =
QS9000=20
certification process for the plant. He became the MR of the company when =
the=20
plant was going through the ISO9001 certification=2E

=A0

In 1995, he joined the giant semiconductor manufacturer Motorola and =
Philips=20
JV in Seremban. He established the calibration and incoming inspection =
system=20
as part of QMS requirements. He has audited many suppliers as part of =
supplier=20
development program and even sent to Amsterdam, Netherland to perform QSR =
(Motorola=20
Quality System Requirement) in 1995.Later after 3 years in the Quality =
Management,=20
he took a major yield improvement effort in this plant. He managed to =
breakthrough=20
the yield from 84% to 96% within 6 months of his leadership. He was than =
promoted=20
to Section Manager of Process Engineering. Shuras V also implemented many =
TPM=20
initiatives for his organization especially on the OEE improvement under =
the=20
JIPM (Japan Institute of Plant Management, Japan)

=A0

After about 9 years of service, in 2005, he had the opportunity to lead a =
full=20
functional role as a Manufacturing Manager in Textron Fastening =
System,USA.=20
Under his responsibilities, he had Production, Tooling, Facilities, =
Maintenance=20
and Process Engineering. He had a great opportunity to implement the =
World=20
Class Manufacturing System called New Shop Floor Management, a Japanese =
Way=20
of Managing Shop Floor - Glass Wall Methodology (Kiyoshi Suzaki).In this =
program=20
he managed to change the traditional way of running shop floor into a new =
ideology=20
of using the Glass Wall Management, involving people into continuous =
improvement,=20
created transparent management, linking KPI with the problem solving =
methodology=20
and leadership development among the employee for continuous improvement. =
As=20
a result of this program, the company key KPI improved tremendously and =
got=20
the Asia Region and HQ USA recognition. With his leadership trait, he was =
promoted=20
to Senior Manager (Operation) taking additional responsibilities of =
Quality=20
Assurance Department. He than took the lead implementing a stringent =
Quality=20
Management System=A0 in the organization such as Aerospace AS9100,VDA =
German=20
Audit system,TS16949 and Risk Management Methodology=2E

=A0

We hope you find it informative and interesting=A0 and we look

forward to seeing you soon=2E

Please act fast to grab your favorite training program! Please call =
012-588=20
2175

or email to paris@otc.com.my

=A0

Do forward this email to all your friends and colleagues who might be =
interested=20
to attend these programs

=A0

If you would like to unsubscribe from our email list at any time, please =
simply=20
reply to the e-mail and type=20

Unsubscribe in the subject area. We will remove your name from the list =
and=20
you will not receive any additional e-mail

=A0

Thanks

=A0

Regards

Paris Oo

OTC Training Centre Sdn Bhd
Mobile No. : 012-5882175

Email address: paris@otc.com.my

website:www.otc.com.my

Facebook: www.facebook.com/otcmalaysia

Linkedin =
:https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/

Instagram : otctrainingcentre_001

=93Be sure to follow my LinkedIn, Facebook and instagram page, where I =
share=20
breaking news and information=94

We Believe in connecting Knowledge...both for your People & Industry

=A0

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<html>
<head>
<meta content=3D"text/html; charset=3D" http-equiv=3D"content-type">
</head>
<body style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Tahoma">
Kindly contact 012-588 =
2175 for=20
more inquiry<?xml:namespace prefix =3D "o" ns =3D=20
"urn:schemas-microsoft-com:office:office" =
/><o:p></o:p>
or email to <a>paris@otc.com.my</a><o:p></o:p>
VDA=20
6.3 PROCESS AUDIT<o:p></o:p>
<font=20
size=3D3>(HRDF/SBL Claimable)<o:p></o:p>
TWO =
DAYS=20
INHOUSE PROGRAM BY SHURAS<o:p></o:p>
<span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'><o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>INTRODUCTION=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Technical =
progress,=20
customer expectations and new production technologies lead to increasing =
demands=20
in the entire chain of customer and supplier pro-cesses. This continually =
poses=20
the quality management of companies with new and challenging tasks. It is=20
necessary to ensure that robust processes are in place and secure =
throughout the=20
manufacturing and supply chain<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>The process =
standard=20
VDA 6.3 contains the current questionnaire and evaluation criteria and=20
additionally the requirements for the qualification of process auditors =
and the=20
preparation and implementation of process audits.<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>BENEFITS=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Upon completion =
of this=20
program, participants will be able to:<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Provide =
background=20
knowledge on VDA <o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Understand =
what is a=20
Process auditing<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Gain an =
overview of=20
VDA auditing techniques<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Common =
mistakes during=20
audit <o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-VDA 6.3=20
elements<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-CAR-Corrective =
Action=20
Request- Process<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Close the =
CAR-=20
Corrective Action Request<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Gather useful =
tips=20
before 3rd party audit and on handling an audit =
session<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>-Understand =
the=20
auditing standard<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>TRAINING=20
METHODOLOGY<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>Lecture, slide=20
presentations, group exercises, group presentations and other companies=20
benchmark examples.<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
WHO=20
SHOULD ATTEND<o:p></o:p>
The=20
training is designed for Leaders, Executives, Supervisors, Technicians, =
Section=20
head and related&nbsp; staff&nbsp; that involve in&nbsp; VDA =
understanding=20
and&nbsp; implmentation.<o:p></o:p>
<o:p>&nbsp;</o:p>
COURSE=20
CONTENT<o:p></o:p>

<table class=3DMsoNormalTable=20
style=3D"WIDTH: 100%; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 width=3D"100%" border=3D0>
 =20
 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: =
yes">
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 43.36%; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: =
transparent"=20
 vAlign=3Dtop width=3D"43%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>1.Introduction<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>2.Instructions=20
 for use<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>2.1Definition of=20
 a process audit<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>2.2Area =
of=20
 application for a process audit<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>2.3Classification=20
 process audit =96 Potential analysis<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>2.4Identification=20
 of process risks (risk analysis)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>3.Requirements=20
 for process auditors<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>3.1.Auditor=20
 qualification<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>3.1.1.Internal=20
 process auditors<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>3.1.2.Supplier=20
 auditor<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>3.1.3.Process=20
 auditing as an external service provider<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>3.2.Code =
of=20
 conduct for auditors<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>4.Audit=20
 Process<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.1.Audit=20
 programme<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.2.Audit=20
 request<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.3.Audit=20
 preparation<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.4.Conducting=20
 the audit <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.5.Evaluation<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.6.Presentation=20
 of results <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>4.7.Follow up and=20
 closure<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.Potential=20
 analysis (P1)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.1.Definition of=20
 potential analysis<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.2.Requirements<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.3.Preparation<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.4.Operational=20
 sequence of a potential analysis<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.5.Evaluation of=20
 a potential analysis<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>5.6.Follow up=20
 activities after contract award<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 56.64%; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D"56%">
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>6.Evaluating a=20
 process audit for material products <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>6.1.Evaluation of=20
 the individual questions<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>6.2.Detailed=20
 evaluation and downgrading rules<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>6.3.Overall level=20
 of compliance and downgrading rules<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>6.4.Evaluation of=20
 products groups<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>6.5.Using =
the=20
 questionnaire (Process elements P2 to P7)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.Questionnaire=20
 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.1.Overview=20
 questionnaire<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.2.Project=20
 Management (P2)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.3.Planning the=20
 product and process development (P3)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.4.Implementation=20
 of the product and process development (P4)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.5.Supplier=20
 management (P5)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.6.Process=20
 analysis production (P6)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>7.7.Customer=20
 care, customer satisfaction, service (P7)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>8.Process =
audit=20
 services<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.1.Overview=20
 questionnaire for services<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.2.Project=20
 management (D2)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.3.Planning of=20
 the service development (D3)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.4.Implementation=20
 of the service / service development (D4)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.5.Procurement=20
 management (D5)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.6.Providing the=20
 service (D6)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.7.Customer=20
 care, customer satisfaction, service (D7)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.8.Application=20
 and evaluation of process audit for services<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.8.1.Evaluation=20
 of the individual questions<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.8.2.Detailed=20
 evaluation and downgrading rules<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>8.8.3.Overall=20
 level of performance<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>9.Assessment=20
 forms<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>9.1.Process audit=20
 for material products <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>9.2.Potential=20
 analysis (P1) as an extract from the VDA=20
 questionnaire<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Arial",sans-serif'>10.Best=20
 practice/lesson learned<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>10.1.Example of a=20
 supplier self-assessment<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'>10.2.Knowledge=20
 database<o:p></o:p></td></tr></table>
<o:p>&nbsp;</o:p>
ABOUT=20
THE FACILITATOR<o:p></o:p>
SHURAS=20
VASU<o:p></o:p>

<table class=3DMsoNormalTable=20
style=3D"WIDTH: 38.56%; BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; =
mso-padding-alt: 0in 0in 0in 0in"=20
cellSpacing=3D0 cellPadding=3D0 width=3D"38%" border=3D0>
 =20
 <tr style=3D"mso-yfti-irow: 0; mso-yfti-firstrow: yes">
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 20.5%; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
windowtext 1pt solid; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: =
transparent"=20
 vAlign=3Dtop width=3D"20%">
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>EDUCATION<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext =
1pt solid; WIDTH: 79.5%; BORDER-BOTTOM: windowtext 1pt solid; =
PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: =
#f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D"79%">
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Master =
of=20
 Business Administration in Business Management<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Northern=20
 Territory University, Australia, Jan&nbsp; 2002<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Bachelor =
of=20
 Electrical Engineering<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>University of=20
 Technology Malaysia, June 1991<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Certified =
Quality=20
 Engineer, CQE<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Quality=20
 Management Centre, Penang, April 1994<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Certified =
New=20
 Shop Floor Management<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Phillips =
S=92Pore,=20
 Kiyoshi Suzaki, Sept 2003<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Certified =
Lean=20
 Six Sigma Black Belt<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>SQI, =
Singapore,=20
 June 2006<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Certified =
Lead=20
 Auditor ISO9001/TS16949<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Neville =
Clarke,=20
 Nov 2011<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>IRCA =
(Certified=20
 Auditor)ISO 9001 :2015 Lloyd UK<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>System=20
 Trainer:<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>ISO =
9001:2015 QMS=20
 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>ISO =
14001:2015=20
 EMS <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>ISO =
45001:2018=20
 OHS<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>IATF =
16949:2016=20
 AUTOMOTIVE<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>AS9100&nbsp;=20
 (AEROSPACE)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>VDA6.3 =
(GERMAN=20
 QMS)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p></td></tr>
 <tr style=3D"mso-yfti-irow: 1; mso-yfti-lastrow: yes">
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: windowtext 1pt solid; =
WIDTH: 20.5%; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: windowtext 1pt solid; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D"20%">
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>COMPETENCY<span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p></o:p></td>
 <td=20
 style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: windowtext 1pt solid; =
WIDTH: 79.5%; BORDER-BOTTOM: windowtext 1pt solid; PADDING-BOTTOM: 0in; =
PADDING-TOP: 0in; PADDING-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; =
PADDING-RIGHT: 5.4pt; BACKGROUND-COLOR: transparent"=20
 vAlign=3Dtop width=3D"79%">
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Competent =
&amp;=20
 Registered Trainer, May=9212 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>PSMB =
Train The=20
 Trainer Course (Cert No: TTT/0650)<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;=20
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=20
 <o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Certified =
TNA=20
 consultant by PSMP, Sept=9216<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Asia =
=96e=20
 University &amp; Uni Pahang Malaysia Trainer,=20
 April=9205<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Executive =
Degree=20
 and Master Program<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p>
 <span=20
 style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Trained =
for=20
 Aerospace AS standard AS9100<o:p></o:p>
 <span=20
 style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Arial",sans-serif'><o:p>&nbsp;</o:p></td></tr></table>
<o:p>&nbsp;</o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>PROFESSIONAL =
MEMBERSHIP=20
:<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Member of =
ASQ,USA since=20
1993 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Member of =
Philips=20
Quality Matter since 1996 <o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Member of =
Fastener=20
Technology since 2006<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>&nbsp;&nbsp;=20
<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>Shuras V, holds =
a=20
Bachelor Degree in Electrical Engineering graduated from University of=20
Technology Malaysia and MBA from NTU Australia.&nbsp; He joined Sony =
Electronic=20
( A- U Cell Manufacturing Organization),Prai Malaysia in 1991 as a =
Production=20
Engineer and was responsible in establishing production standard for =
assembly=20
operation, performing risk assessment for New Product Introduction, train =
new=20
operators on the required SOP, work with CFT team on resolving production=20
quality issues using QCC tools, work with design centre in Japan for =
design=20
change matters and perform time study with Industrial Engineer to improve =
the=20
productivity of the shop floor. He has Master Degree from Northern =
Territory=20
University, Australia.<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>In 1993, he =
joined VDO=20
(currently known as Continental) German Automotive Speedometer =
Manufacturer at=20
Prai, Penang. He was involved in the Customer Complaints Management =
especially=20
for Audi, Mercedes, Proton, Ford, GM, Chrysler etc car assembly =
manufacturer. He=20
handled the customer visit and audit and ensures that all issues raised =
are=20
addressed with proper CAPA. He was than involved in the QS9000 =
certification=20
process for the plant. He became the MR of the company when the plant was =
going=20
through the ISO9001 certification.<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>In 1995, he =
joined the=20
giant semiconductor manufacturer Motorola and Philips JV in Seremban. He=20
established the calibration and incoming inspection system as part of QMS=20
requirements. He has audited many suppliers as part of supplier =
development=20
program and even sent to Amsterdam, Netherland to perform QSR (Motorola =
Quality=20
System Requirement) in 1995.Later after 3 years in the Quality Management, =
he=20
took a major yield improvement effort in this plant. He managed to =
breakthrough=20
the yield from 84% to 96% within 6 months of his leadership. He was than=20
promoted to Section Manager of Process Engineering. Shuras V also =
implemented=20
many TPM initiatives for his organization especially on the OEE =
improvement=20
under the JIPM (Japan Institute of Plant Management,=20
Japan)<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: =
"Arial",sans-serif'>&nbsp;<o:p></o:p>
<span=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif'>After about 9 =
years of=20
service, in 2005, he had the opportunity to lead a full functional role as =
a=20
Manufacturing Manager in Textron Fastening System,USA. Under his=20
responsibilities, he had Production, Tooling, Facilities, Maintenance and=20
Process Engineering. He had a great opportunity to implement the World =
Class=20
Manufacturing System called New Shop Floor Management, a Japanese Way of=20
Managing Shop Floor - Glass Wall Methodology (Kiyoshi Suzaki).In this =
program he=20
managed to change the traditional way of running shop floor into a new =
ideology=20
of using the Glass Wall Management, involving people into continuous=20
improvement, created transparent management, linking KPI with the problem=20
solving methodology and leadership development among the employee for =
continuous=20
improvement. As a result of this program, the company key KPI improved=20
tremendously and got the Asia Region and HQ USA recognition. With his =
leadership=20
trait, he was promoted to Senior Manager (Operation) taking additional=20
responsibilities of Quality Assurance Department. He than took the lead=20
implementing a stringent Quality Management System&nbsp; in the =
organization=20
such as Aerospace AS9100,VDA German Audit system,TS16949 and Risk =
Management=20
Methodology.<o:p></o:p>
&nbsp;<span=20
lang=3DEN-MY=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: SimSun; mso-ansi-language: =
EN-MY"><o:p></o:p>
<o:p>&nbsp;</o:p>
<font=20
size=3D3>We hope you find it informative and =
interesting&nbsp;=20
and we look<o:p></o:p>
<font=20
size=3D3>forward to seeing you=20
soon.<o:p></o:p>
<font=20
size=3D3>Please act fast to grab your favorite =
training=20
program! Please call 012-588 =
2175<o:p></o:p>
or email to <a>paris@otc.com.my</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<font=20
face=3DCalibri>Do forward this email to all your friends and colleagues =
who might=20
be interested to attend these =
programs<o:p></o:p>
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<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<font=20
size=3D3>Thanks<o:p></o:p>
<span=20
style=3D"COLOR: black"><o:p>&nbsp;</o:p>
<font=20
size=3D3>Regards<o:p></o:p>
<font=20
face=3DCalibri>Paris Oo<span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
face=3DCalibri>OTC Training Centre Sdn=20
Bhd Mobile No. : =
012-5882<span=20
lang=3DEN-GB style=3D"mso-ansi-language: EN-GB">175<span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
size=3D3 face=3DCalibri>Email address: <a>paris@otc.com.my</a><span=20
style=3D"COLOR: black"><o:p></o:p>
<font=20
size=3D3><font=20
face=3DCalibri>website:www.otc.com.my<o:p></o:p>
Facebook: <a=20
href=3D"http://www.facebook.com/otcmalaysia" target=3D_blank>www.facebook.com/otcmalaysia</a><span=20
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#4472c4'>=20
<a=20
href=3D"https://www.linkedin.com/in/otc-training-centre-sdn-bhd-5311a317a/"=
><span=20
lang=3DEN-MY=20
style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Arial",sans-serif; =
mso-ansi-language: EN-MY'><font=20
color=3D#0000ff>https://www.linkedin.com/in/otc-training-centre-sdn-bhd-531=
1a317a/</a><span=20
lang=3DEN-MY style=3D"mso-ansi-language: EN-MY"><o:p></o:p>
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=93Be=20
sure to follow my LinkedIn, Facebook and instagram page, where I share =
breaking=20
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<font=20
face=3DCalibri>We Believe in connecting=20
Knowledge...both for your People &amp; Industry<span=20
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black"><o:p></o:p>
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<span=20
style=3D"COLOR: black"><o:p>&nbsp;</o:p>
<span=20
lang=3DEN-MY style=3D"mso-ansi-language: EN-MY"><o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>

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